Play market is not connected to the internet. Troubleshooting Google account login issues

" is a very common problem on Android devices. When it occurs, you will fully realize how much you are used to Google products for working with your smartphone, especially those that you download from Google Play. Good news is that fixing the situation is super easy task even for novice users. Let's see how to fix this Play Store error in three easy steps.

1. Just delete your Google account

The error can be a normal check that is sometimes triggered after a Google Play update. The first way is to enter the main menu of the device, go to " Settings", and then " Accounts" and just delete the Google account you registered - exactly the one that receives the message " you need to sign in to your Google account". After that, you can re-add the account and everything should work fine. However, you may have to take one more step, described below.

2. Erase Google Play Data

To erase data google apps Play Store, you need to sign in to " Settings" -> "Applications" and find " Play Store". Select this item, then find the function " Erase data" (click on it). You can try to just clear the cache first, but clearing the data will clear the cache too. If the previous method did not work for your smartphone earlier, you can repeat the steps described there after clearing the Google Play data and get the desired result.

3. Remove Play Store updates

Sometimes the problem is not with the credentials, but with Google Play itself. More precisely, in the service software. One of effective ways fix bug in google play - uninstall updates. Go to " Settings" -> "Applications" -> Play Store and click " Uninstall updates". This will allow you to return to the original version of Google Play that was originally installed on your device. Then all you need to do afterwards to fix the error is to install latest version Google Play and enter the market again.

If after applying all three methods above you are still having problems, try to go through all the steps again, restarting your Android smartphone after each sequence of actions: " Removal account Google" -> -> "Removing the update, installing a new Google Play" -> - "Adding an account" -> etc. Just keep trying until the error goes away.

Today we will tell you how to log into your Google account in the Play Market. In fact, there is nothing complicated at all - all actions are simple and banal. However, those users who have not previously used devices under Android OS may be confused. That is why we volunteered to help you and will be happy to deal with this problem together!

How to log into your Google account in the Play Market

Well, let's not delay and immediately move on to the main instructions:

First of all, you have to tap on the Google Play icon on the desktop or in the menu;

After the Market opens, the system will prompt you to add an existing account or create a new one - in our case, you need to click on the "Existing" button once;

Next, you must enter your mail and password from it - carefully check the characters you enter so as not to make a mistake and not repeat this procedure several times;

Then a waiting screen will appear - the speed of connection to your Google account depends directly on the speed of the Internet connection supported by the operator and the device itself. In the worst case, it will take about one minute or you will have to repeat the connection procedure one or two extra times;

On the next screen, you can set up data backup and restore in case something happens to your smartphone/tablet. A little lower you can subscribe to the newsletter from the Play Store: You will receive notifications about promotions, discounts, new games and applications. Here decide for yourself whether you need such information in the mail or not. Now click on the arrow in the lower right corner to go further;

In the pop-up window, you must confirm your agreement to the terms of use of the application store by clicking the "Accept" button;

Ready! Now Google Play is working, which means that you can use it on intended purpose: to buy games, applications, movies, as well as to download all this stuff.

As promised, in this article we taught you how to deal with the problem of logging into your Google account when you turn on the Play Market. There really is nothing complicated here. Except for one fact: the location of some elements may differ depending on the version software, which is installed on your smartphone or tablet, as well as from the shell - each major mobile device manufacturer has its own unique shell.

Deleting the cache of Google Play Services

If this time it didn’t work out for you, then it makes sense to delete the Google Play Store cache, and then use the instructions above again. So let's get started:

Now you can return to the previous instructions again, it will certainly help you log into your Google account in the Play Store.

YouTube and Google Play (aka Play Store) are probably the two most popular and necessary programs on Android. Without the first one, you won’t be able to watch your favorite videos, and without the second one, you won’t be able to install any program or game on your tablet or smartphone. I think everyone will agree with this.

And it's very sad when YouTube or Google Play doesn't work. It is when connected to the Internet via Wi-Fi. And this happens quite often. Not so long ago, a question on this topic was published on the site. He has already collected quite a few comments, so I decided to make a solution to this problem in a separate article. I'll tell you about the solutions I know. Which, judging by the reviews, really work.

And the problem is the following. We take our phone or tablet that runs on Android and is connected to Wi-Fi networks, open the same YouTube, and there is an error: "Check your network connection" and a gray exclamation mark.

And in the Play Store through the same WiFi connection an error appears: "There is no Internet connection. Please check your connection to Wi-Fi or cellular network and try again."

Although our smartphone is connected to Wi-Fi. You can even see it in the screenshot. no. Websites open in browser. So the internet is working. Other programs also have access to the Internet.

An important point: across Mobile Internet(3G/4G) everything works. The Play Store lets you install apps and YouTube videos are displayed and played. Doesn't work over Wi-Fi only. And as a rule, only through a specific Wi-Fi network and on all Android devices. And maybe others too. It does not matter.

Problem: there is no access to these two services from Google when connected only to a specific wireless network. Through another Internet connection everything works.

If you have YouTube and / or Market does not work through any connection, even through a cellular connection, then in the article I will also try to collect solutions to this problem.

To start:

• Reboot your phone, tablet, Android TV box, or whatever.
• Reboot your router. If there is such an opportunity.
• Check YouTube and Market through a different internet connection. Mobile connection, or other Wi-Fi network.
• Try to open some site in the browser of your mobile device. You can try to go to the same YouTube. If nothing works in the browser either, different sites do not open, then see the article.
• It is advisable to check if everything works on other devices.

After these steps, you should already roughly understand what exactly the reason is. Well, build on the results of these checks if you ask a question in the comments.

Let's start with the main solution.

Change DNS in Android if YouTube and Play Store can't see your internet connection

As practice shows, it is the change of the DNS addresses of the Wi-Fi network that helps to get rid of this problem. Why is this happening? To be honest, I don't know. Either because of problems with the DNS servers at the provider, or something in the router settings.

Therefore, we need to register DNS addresses from Google in the properties of the "problem" Wi-Fi network on the phone. Or register these addresses in the Internet connection properties in the router's web interface. Let's consider both options. But I recommend that you first check everything on your own Android device. If it works, and you have a few more devices with the same problem, then even then you can try changing the DNS on the router.

I will show on the example of a smartphone from Samsung. But there should not be strong differences between other devices.

Go to the settings, in the section "Connections" - "Wi-Fi". Click on your network and hold. A menu should appear where we need to select something like "Manage network settings".

These are DNS addresses from Google. Which I talked about in the article:.

We check that the proxies are disabled (No) and save the settings.

After that everything should work.

One moment: in Android there is no way to specify only static DNS, and get IP and gateway automatically. And it's not very good. Since disabling DHCP (automatically obtain all addresses from the router), we have set a static IP address. In my case 192.168.1.164. And if, when reconnecting to this network, this IP address is busy, then we will not be able to connect. Unless you reserve this IP address in the DHCP server settings on the router.

Therefore, if you have problems connecting to a Wi-Fi network, then know that this is most likely due to static addresses. Just change the last digit in the address (from 100 to 254), or put DHCP back in the Android settings. And DNS addresses can be registered in the router settings.

I show how to do this using the example of a TP-Link router.

After that, all devices that are connected to this router will use the set DNS addresses.

I hope you managed to solve the problem with accessing YouTube through the application and the Google Play store.

Additional solutions for connection errors in the YouTube app and Google Play

It is possible that these two applications do not work even when connected to different wireless networks and via mobile internet. In this case, check if the Internet works on your smartphone at all. You can just open some site in the browser. If the Internet does not work, then we solve the problem with the connection. At the beginning of the article, I gave a link to a page where everything is described in detail.

Well, let's look at a few more solutions that may come in handy.

I look forward to your feedback. Be sure to write if these solutions helped you. If they helped, what exactly? Perhaps you managed to solve this problem in another way, which you can share with us in the comments.

For all owners of mobile devices running the Android OS, the term "Play market" is known. It is an online store where users download apps, books, music and other content to their device.

Why do you need a play store account?

"Play Market" provides access to a huge amount of licensed content for a mobile device. It was created by Google Corporation and is a guarantee that it does not contain viruses or non-working programs.

Also, the app store supports the function automatic update ON. Notifications come to mobile device.

In addition, the account used in the online store is the same for all Google services. If the user suddenly forgot the password, then he can restore it link: https://www.google.com/accounts/recovery/forgotusername

Google Corporation adheres to the position - a single account name for all its resources.

After registering with Google Play, the user gets access to other functions: "Disk", "Calendar", "Photo" and more.

The screenshot shows the standard set of options from Google, which is available under a single account.

How to register in the play store from the phone

For a new user, the process of creating an account in the play store app store will not take much time.

Select "Play Market".

The program offers to register a new user or continue further work with the existing one. In the second case, everything is simple - we enter an already registered user and go through the authentication procedure. Therefore, consider the option when necessary create a new client.

The next window prompts you to enter your first and last name. According to Google, this is necessary for the personalization of the mobile device. It doesn't have to be your real first and last name.

The next step is to come up with Name Email . Any name is invented, the main thing is that it be memorable. The rule of good form is to use simple names as a name mailbox. For instance, [email protected]

Next, you will need to create a password for e-mail box. It is recommended to use the following rules: at least eight characters, at least one special character (!, ?, *) and one number, and it is also desirable to use uppercase letters together with lowercase ones.

To recover credentials, Google offers to come up with a secret question and answer to it.

The penultimate stage is the confirmation of subscriptions to the news feed, or the refusal of them.

And finally, you need enter confirmation that the user is not a "robot".

This completes the process of registering a new user from an Android phone. After a few minutes, the data will be transferred to the Google data center. After that, you can go to the settings of the play market on your Android phone. This is written in detail in .

Registration from a computer

The procedure for registering in the play market through a computer is identical to that described above. Follow the link https://accounts.google.com/signup

We fill in the empty fields.

how to add device to google play

You can add new mobile equipment to the Google app store as follows. Open the item on the device Settings”, then the section “ Accounts».

In the window that opens, select "+" to add a new account name.

The screen will display a list of available accounts. Choose " Google».

We fill in the username and password from the existing mail "gmail". Now another device will be linked to this account.

How to download the application in the Play Market

Each user with certain knowledge in the field of programming can upload his software to the "Play Market". To do this, go to the link: https://play.google.com/apps/publish/signup/

Then follow the wizard's instructions. He will ask you to read and accept the license agreement, to get acquainted with the list of acceptable countries for the distribution of the new application, as well as deposit a lump sum to register the software. Its size will be 25 dollars. It is necessary as additional measure protection from unscrupulous software developers.

After payment, a form for downloading the application will be displayed on the screen. Pointing the way to the file that is on the user's hard drive, and download it.

"Play Market" will take some time to check it. In case of errors, the portal will indicate which ones, or place it on a separate page of the online store.

You will need to additionally read some documents and agree to the terms of software distribution. After that, the application will be hosted.

How to download the application from the Play Market

To download an application from an online store, you must first find it. Set in search line program name: for example, AIMP.

The user will be presented with a list options to install on your mobile device. We download it, and in a few minutes we can use it on our phone.

As you can see from the article above, the procedure for registering a new user will not take much time. After passing the authentication procedure, he gets much more features: a single account, many additional features, data synchronization on all devices linked to one account.

If the Play Market does not work on your phone or tablet, then the reason for this may be whole line errors, ranging from crashing in to conflicts with other applications. To prevent the Play Market from breaking, you have to look through a large number of settings and try different ways troubleshooting.

Bug fix

If Google Play Store does not start on your tablet or phone, the first step is to restart the device. Restarting the system fixes simple software glitches that prevent the Play Market from working.

If the reboot did not help, and the Play Market on Android still does not open, check the availability and speed of the Internet. If you connect to the network via WiFi, the channel may be overloaded, due to which the speed drops significantly. The cause of the failure may also lie in the missing communication signal when using mobile traffic.If there is no connection, then the Play Market will take a long time to start and open.

One more possible reason problems - incorrectly set date. To change date and time settings:

1. Open settings.
2. Go to the "System" section. Find the "Date and Time" submenu.
3. Set the correct value.

If these simple methods did not help to eliminate the errors of the working Play Market, and he still writes that the launch is impossible, then other methods will have to be applied.

Working with built-in apps on Android

If there are no problems with the date or Internet connection using Wi-Fi or mobile traffic, and the Play Market does not start, then work with the temporary data of the built-in programs. You should start with the Play Market:

1. Open the "Applications" section in the settings, go to the "All" tab to display the built-in programs.
2. Go to the Play Market options.
3. Wipe data and clear cache.

Check if the app store is up and running. If not, go back to its options and uninstall updates. Check the status of the program again.

If removing updates and clearing the Play Store cache did not help, follow the same steps with other programs - Google Play Services and Google Services Framework.

Also, make sure that the Download Manager application is enabled on the system. You can also find it on the "All" tab in the "Applications" section.

Account deleting

Deleting and re-adding your Google profile can help fix the crash.

1. Find the "Accounts" section in the settings.
2. Open the sync settings for the Google profile you're using.
3. Call the additional menu and select "Synchronize" to create an up-to-date backup.
4. Bring up the additional menu again and select "Delete".

After deleting the profile, restart the device. At the next start, return to the settings and add the account again by entering your e-mail and password.

Another important note applies to the account: the Google Accounts application must be enabled in the settings. You can check the status and, if necessary, launch the built-in program for working with profiles in the Applications section on the All tab.

Eliminate application incompatibilities

One of the reasons for blocking the Play Market is the work of third-party applications. First of all we are talking about the Freedom program, which allows you to make in-game purchases with a fictitious card. If the Play Market does not connect or update after Freedom, then you need to clean host file. The reason that the Play Market on Android does not work may be incorrect entries added by the Freedom program. To remove them, you need root rights.

If the problem disappears after a reboot, then you have correctly diagnosed why the Play Market application does not work.

Reset

What should I do if the Play Market does not work, and all the above methods have been tried and found to be useless? In this situation, there is 1 way out - with the removal of all information from the device.

1. Back up your important data: contacts, messages, photos, videos, etc.
2. Open the settings, go to the "Backup and reset" submenu.
3. Select Reset Settings. Click Reset Settings.
4. Confirm the operation and wait for it to complete.

Factory reset completely clears internal memory, however, the information on the external drive remains intact. Therefore, the same photos and videos can be saved simply by moving them to a memory card. Contacts can be synced with your Google account. Reset - cardinal way solution to the problem, so it is extremely rare to resort to it. Usually the answer to the question why the Play Market application on Android does not work is much faster and safer for personal data.

Problems on Meizu smartphones

If the Google Play Market does not work on your Meizu phone, then the methods listed above do not need to be applied. Chinese developers (we are talking about official Meizu products) make Google Play Services available as an installer. This is done so that when you first start the device, Google services updates are immediately installed.