Whom to complain to if there is no heating. Where to go if you do not have heating or batteries are completely “summer

With the arrival of autumn, cold weather sets in, the air outside cools down, respectively, the cold penetrates into the apartments. The supply of heating to residential buildings brings with it not only warmth, but also causes new experiences, frustrations and unnecessary problems among residents. If they have given heating, and the batteries are cold, you should not expect that everything will be resolved by itself. There are several options you can take.

Look for the answer in the HOA

First of all, the question arises: when the batteries are cold, where to complain? To begin with, you should talk to your neighbors and find out how things are with heating in their apartments. If you have a common problem, and the batteries are cold throughout the house, then you need to contact the management company. The responsibilities of the Criminal Code include control over the provision of residential buildings with everything, including heating. The company has an agreement on your behalf with contractors providing these services. The essence of the document lies not only in the payment of outstanding receipts, but also in the quality of received and paid services. The task of the HOA is to find out why the contractor did not provide the building with heating within the specified period.

Good reason for a general shutdown of heating

The reason for the cold batteries in the apartment can be a major accident on the mainline or CHP. In this case, utilities are forced to turn off the supply hot water to the site where your house is located for renovation work.

What should tenants do if the batteries are cold in the house? Where to complain if no one warned or informed about the shutdown of the coolant? In connection with a major accident that disrupted the supply of heat to the entire residential building, in addition to the management company, a collective complaint should be made to the GZI (State Housing Inspectorate). This organization receives calls around the clock.

Collective complaint

Any complaint must be made in writing. When writing a statement from the community of residents of the house, you must collect their signatures - the more, the better. The complaint is written simultaneously to the chairman of the management company and to the housing inspectorate in duplicate. The paper describes a problem with the requirement to solve the question of why they gave heating, and the batteries are cold. One copy remains with the company as and the other with a stamp and date of acceptance is returned to you. It will serve as a confirmation of the appeal in case of measures not taken in time. It is permissible to send a complaint by mail with a delivery receipt to the recipient. Writing bodies are obliged to consider within a period corresponding to the law.

Temperature according to sanitary standards

With the beginning heating season often residents are faced with the fact that the battery is half cold or slightly warm. This indicates that the supply water for heating the premises is not fully hot. To be convinced of this, it is enough to determine the temperature in the rooms with an ordinary thermometer. Sanitary standards allow that a comfortable daytime temperature in an apartment should be at least 18 ° C above zero with a slight increase of 4 degrees.

After accepting the complaint, a company engineer is sent to you, whose task is to identify the causes of cold batteries. To do this, he measures the temperature in each room, fills out the form of the act and gives a copy to the owners. If the readings are below the prescribed standards, then the utilities should take appropriate measures.

Where else can you complain?

It is hoped that after the elimination of the accident, heating will enter the house. But often communal services, supplying the coolant to the house, ignore complaints about the insufficient temperature to heat the entire apartment. In this situation, when the house has slightly warm or cold batteries, why complain about a non-executive management company?

Do not forget that you have in your hands an act of insufficient heat supply drawn up by an engineer who came from the management organization. You also have neighbors as witnesses who have the same problem. It is necessary to contact all authorities competent for communal issues. You should contact an official from local self-government bodies to whom all housing and communal services are subordinate. You can make an appointment or send a complaint by e-mail. Today there is such a possibility. You can also write In the application, you must indicate that you have cold batteries in the apartment, note the address and name of your management office. After that, the experts of Rospotrebnadzor send an order to the Criminal Code with the requirement to correct violations in the temperature regime. The request will indicate the period during which the problem must be eliminated. If the requirements are not met, the management company will be subject to penalties.

The last instance that can bring the director of the Criminal Code to justice and thereby restore order is the prosecutor's office. The management company is afraid to violate the requirements of law enforcement agencies.

Not worth paying for what is not received

Residents who are dissatisfied and freezing in their apartments have every right to demand a recalculation of the cost of heating services. Confirmation will be an act drawn up by an engineer of the management company, which indicates the date of the call when the violation was recorded. Applications are accepted at the Unified Information and Settlement Center. The recalculation must be done next month. You can also demand payment of a penalty for insufficient heat. For every day of discrepancy temperature regime with the norms, 3% of the total payment for heating per month is deducted.

Often, a statement from the entire team of an unheated house is responded to on time and the problem is corrected on time. The situation is more complicated for those who found that they gave heat, and the batteries are cold only in their apartment.

Call dispatcher

If you are too busy or do not want to find out the reason on your own, fearing to disrupt the operation of the heating system, then the first thing to do is call the service company. The dispatcher must introduce himself, write down your data, mark the date of the appeal and register the received application. Then a plumber will be sent to you, who will determine the reason for the lack of heat, and if it is possible to do this quickly, fix the breakdown.

If you have serious problem, then the employees of the management company should come to you on a call and draw up an act in duplicate, measure the temperature in all rooms. In the absence of the Criminal Code employees, call your neighbors, who will testify and confirm that it is cold in your apartment. Together with them, compose an arbitrary act and fix the existing one on this moment temperature.

Note the date of the first application and indicate that no one came to see you. Sign with your neighbors and send the paper to the Criminal Code. There must be at least three signatures in the act. After correcting the violations, an act of temperature compliance is again drawn up. This completes the procedure.

Clarifying the situation

At the beginning of the article, we found out when there are cold batteries in the apartment, where to complain. But you can not panic, but try to figure out for yourself the reason for the lack of heating. If you find that the riser is hot, and the battery is cold, this indicates that hot water is not flowing into it. Check the position of the tap, which provides access to the coolant in the apartment, whether it is locked. Maybe you just forgot to open it. Make sure the riser is not blocked due to basement work.

Threat of an airlock

There are several reasons why there are cold batteries in an apartment with the onset of the heating season. And this problem arises for many residents every year. Moreover, in one apartment building, someone is in order with heating, while someone is still cold. One of the most common situations is the accumulation of air in the system. If a gurgle is heard in the battery, then it is emitted airlock to be released.

The accumulated air in the pipes prevents the free movement of water, which must circulate continuously and heat the room. Moreover, air is not able to conduct heat. This causes the riser to be hot and the battery to be cold. The presence of air accumulations reduces the wear period of heating devices and causes rust.

Letting the air down

Usually, in a situation where cold batteries are in the apartment, the tenants release the air on their own. For this, the battery is located

Before opening the valves, you must first turn off the heating and put rags under the battery, since dirty water will flow out with the air. The tap is opened with a screwdriver, which is inserted into a special hole and slowly turns. The discharged air from the special hole will come out with a hiss. When the air lock comes out, liquid should flow. The tap can be closed. Thanks to this method the disturbed circulation of the coolant is restored. The valve is installed on all batteries in the apartment, but it would be logical to carry out the procedure only with cold heating devices. The tap may need to be opened more than once.

It is more difficult when the air has accumulated not in the room battery, but in the pipes located in the basement. You turn on the tap and are there still cold radiators in the room? What to do? In this case, a plumber from the housing and communal services is called, who will open a special valve and bleed the air that drowns out the riser.

The neighbors are to blame

It may be that the neighbors, taking care of the comfort in their apartment, illegally make changes to the design of the in-house system - they increase the battery by several sections or install another radiator. The incoming coolant fills the entire area of ​​the heated device, while losing heat for the next apartment. Moving further through the system, the water is cooled. As a result, it turns out that your apartment has cold batteries.

What to do with dishonest neighbors, and how to fix the situation? Taking an example, you can do the same. But this will lead to the fact that the coolant will cool down faster, and the increased number of batteries will not bring the desired heat to the apartment. To establish justice, contact the housing and communal services.

Why is the battery cold from the bottom

The reason for the partial heating of the heater may be its incorrect connection, which causes an uneven distribution of hot water. If the connection is incorrect, part of the sections heats up, but the remaining area of ​​the battery does not. The best option a diagonal pattern is considered. When connected to the side, the coolant does not flow through the entire battery, but takes a short path, so the lower part of the radiator will be cold. It will be necessary to correct the situation and simulate the diagonal circuit using an injection tube. It lengthens the duct, due to which the battery heats up evenly. This can only be done by a qualified plumber.

Another reason why the battery is cold underneath may be due to contamination. Scale and rust settle on the bottom and walls of the radiator, thereby narrowing the passages for the coolant. In this case, the circulation of hot water is disturbed, and the battery does not fully warm up. To clean the battery, you need to rinse it with water several times under pressure.

In any case, if there is no heating in your apartment, contact all authorities. According to the law, utilities must correct minor violations in the heating system in a day. Utilities must carry out complex repairs in a week.

Heating bills are getting bigger and bigger: heat tariffs are rising, but the quality of heating does not always keep up with the price. Probably, many people would like their apartment to be warm and comfortable, and the fee for this was small.

But what about when the apartment is NOT warm (and maybe even cold), and large heating bills continue to come regularly. Agree, this is an offensive situation when you are actually required to pay for services that were provided inappropriately.

In any sphere of civil legal relations, the issues of interaction between the buyer and the seller in the delivery of low-quality goods are determined by the civil code and the law on the protection of consumer rights. Necessary actions the buyer when buying a bad product is common knowledge. For example, if you buy a faulty TV in an electronics store, then it is not difficult to return the faulty product and get money back for it.

In the field of housing and communal services, consumer rights are also protected. But the interaction of the consumer and the supplier or the performer utilities when supplying low-quality services will differ from normal interaction buyer and seller. This is due to the fact that if Management Company supplies a low-quality heat supply service (for example, there are cold batteries in the apartment or the air temperature is too low), then the consumer does not have the physical ability to fidelity to the consumed heat.

But in this case, he has the right to pay less for the consumed heat. Or maybe not pay for heat this month at all.

Unfortunately, few people know how to act in a situation when the apartment has cold batteries: where to complain and go to change the situation. Let's take a look at how the legislation prescribes the actions of the consumer when such a situation arises.

The standard values ​​of the air temperature in the residential premises are defined in clause 15 of Appendix 1 to the "Rules for the provision of communal services to owners and users of premises in apartment buildings and residential buildings ", approved by the Decree of the Government of the Russian Federation of 05/06/2011 No. 354. It is indicated that: there must be" the provision of the standard air temperature in residential premises - not lower than +18 ° C (in corner rooms - +20 ° C), in areas with the temperature of the coldest five-day period is -31 ° C and below - in residential premises - not lower than +20 ° C (in corner rooms - +22 ° C) ".

In other words, the minimum temperature in the rooms of an apartment must be at least 18 degrees for non-corner rooms and at least 20 degrees for corner rooms. In areas of severe winter and cold weather - even higher by 2 degrees, respectively. That is, it does not legally regulate the temperature of the coolant in the batteries: there may be cold batteries and heating pipes in an apartment, but the temperature must be within the approved norm.

It should be noted that in accordance with the same paragraph 15 of Appendix 1: "the permissible excess of the standard temperature is no more than 4 ° C; the permissible decrease in the standard temperature at night ( from 0.00 to 5.00 hours) - no more than 3 ° C ;
decrease in the air temperature in the living room during the daytime (from 5.00 to 0.00 hours) not allowed.

What to do and where to complain if the batteries in the apartment are cold and the above temperature norms are not respected? On the pages of the portal, we have already described how, according to the law, to calculate the payment for heating in an apartment.

Here we will tell you how this board according to law can be reduced.

The law defines in sufficient detail the order of actions of the consumer when providing him with a communal service of inadequate quality. The already mentioned "Rules for the provision of utilities to owners and users of premises in apartment buildings and residential buildings", approved by Decree of the Government of the Russian Federation of 05/06/2011 No. 354, contains a whole section devoted to this problem. This section is number X and it is called "The procedure for establishing the fact of the provision of public services of inadequate quality and (or) with interruptions exceeding the established duration (clause 104-113 of the Rules)."

If the apartment is cold, then you need to follow these steps:

1. Call the phone or hotline or to the emergency dispatch service of the utility contractor (management company or HOA). A complaint about cold batteries must be filed with a hotline or emergency dispatch officer and provide you with your name, surname and title and the registered number of your complaint about low temperature in the apartment. You can apply in any other way, but you need to keep in mind that it is possible that you will need to prove the fact of notification in the future.

2. If the employee of the contractor's emergency dispatch service is not aware of the reasons for the cold in the apartment, he is obliged to agree with the consumer the date and time for checking the fact of violation of the quality of the utility service.

The time for the inspection is set no later than 2 hours from the moment of receipt from the consumer of the message about the violation of the quality of the utility service, unless a different time has been agreed with the consumer.

In other words, employees of the utility contractor must arrive to draw up an act at the apartment at a convenient time for the consumer or no later than 2 hours from the moment of contact.

3. If, for some reason, the employees of the utility contractor did not arrive by the scheduled date for drawing up an act, the consumer can draw up such an act on his own. However, in this case, it is necessary to fix the air temperature in the apartment in the act, and sign the act by the chairman of the council of the apartment building, as well as by 2 neighbors - apartment owners.

4. After drawing up such an act, the contractor is obliged to take measures to provide public heating services of proper quality. These measures can be: settlement of necessary issues with heating networks (boiler room) to increase the temperature of the coolant, repair of heating risers in an apartment building, pumping pumps, and more.

If no action has been taken by the end of the month, and the consumer has not been informed of the fact of the start of the supply of heat of proper quality, then the consumer has the right to apply for a recalculation of the cost of heating for the month.

If the apartment is cold, then the amount of recalculation of the cost of heating is determined as follows: for each hour of the deviation of the air temperature in the dwelling, in total during the billing period in which the specified deviation occurred, the amount of payment for the utility service for such a billing period decreases by 0.15 percent for each degree of deflection.

For clarity, here's a simple example. The air temperature in the apartment at the time of drawing up the act was 16 degrees. Therefore, the deviation from the norm is 2 degrees. The period during which this temperature was kept was 10 days or 240 hours.

The size of the reduction in the cost of heating will be: 2 degrees x 240 hours x 0.15% = 72%. That is, the cost of heating this month should be reduced by 72%. With the usual average monthly payment for heat of about 3,000 rubles, this month the consumer must pay 3,000 rubles - 2,160 rubles = 840 rubles.

To do this, the consumer must write a statement to the address of the utility service provider, attach a copy of the drawn up act, indicate the date and registration number of his initial appeal on the fact of the cold in the apartment.

An example of a complaint about poor heating in an apartment.

After receiving a complaint, the contractor is obliged to recalculate the cost of heating.

If for some reason he does not want to do this, then you can contact:

1. To the state housing inspectorate with a complaint about the actions of the contractor.

2. To the bodies of Rospotrebnadzor.

3. To the court with a claim to reduce the cost of heating and forcing the contractor of the utility service to properly fulfill its obligations to supply utility resources.

At the end of the article, I would like to wish you to live in a warm apartment with hot radiators, while heating bills were not affordable.

Do you want to know the answer to your question?

Here you can ask it for free to experts or lawyers of the gkh-konsultant.ru portal.

During the beginning of the heating season, people who live in apartment buildings have new troubles associated with finding out the formation of low temperatures in apartments.

Some residents have begun to get used to intermittent interruptions during the supply of heat and are trying to heat their homes with different heaters or other methods.

But such equipment cannot provide a comfortable temperature for living throughout the house, which makes it necessary to find out the cause of the malfunctioning of the heating system.

But where can residents go in such cases, if there is no heating, and the temperature in the yard is freezing?

Why is there no heating? Find the reason.

When it gets really cold

If you have problems with the cold in the apartment, you can talk with neighbors on the site to find out how they are doing with heating.

In the case when the neighbors' apartments are provided with heat, it means that the problems are individual in nature and are relevant only for this living space.

In this case, it is necessary to make an appeal to the DEZ, which serves this house, or to the HOA, if the person is in a homeowners' partnership, to the management company, submitting a request to send a special technician to this apartment.

A special technician must immediately, upon arrival, inspect the communications and find out the reasons for the lack of heat, and take some measures to eliminate it.

Based on the laws on troubleshooting a communal organization that provides heating services for residential buildings, they give no more than a week. An easy repair of the indoor heating system must be carried out over several days.

If the cold also spreads to the residents of the entire entrance, then the reasons for this situation will be more ambitious. There is a possibility that some major accident happened on the heating networks, and in order to eliminate it, the utilities turned off the heating.

During such a development of events, it is also necessary to find out where to go in case of a problem with the heating? In this case, you can contact the Management Company or the Housing Inspectorate. Most often, during the heating season, such organizations open a "hot line" to receive calls from citizens.

When you have to write a complaint

Sample complaint

If you ignore such calls and express your unwillingness to find a solution to the problem of high-quality heating of an apartment, you must contact the listed structures in writing.

And the application must be drawn up in two copies, one of the copies must be marked with the number and date of receipt of the document for consideration.

Thanks to the law, a written statement cannot be ignored, on the basis of which a specialist must be sent to take temperature measurements in each room.

It is also necessary that measuring device was at a level of 1.5 m from the floor and a meter from outer wall... The results of the check serve as the basis for drawing up an act reflecting the results of the measurements carried out. One of the copies of this document must be collected by the landlord.

Based on the current sanitary and epidemiological rules, the following temperature standards must be observed in the premises of residential buildings.

What should be the temperature in the apartment at different times of the year

These are the standard temperature indicators in the apartment, if they do not correspond to reality, you can safely file a complaint.

In cases where the representative of the housing organization did not appear, you must draw up an act yourself, inviting the rest of the tenants to testify. In the act, it is imperative to indicate that the invited employee of the housing organization did not appear when inspecting the apartment.

Not knowing where to go to solve problems related to heating, it is necessary to contact and write complaints to the following authorities:

To local governments. At the moment, it has become possible to do with the help Email... You can easily find out the address on the official website of the administration of the city or other settlement in which you are located.

In RosPotrebNadzor. The complaint must include the name and address of this management company. In winter, specialists from a certain state body solve problems related to heating.

And based on the results of the inspection carried out by the experts of RosPotrebNadzor, the head of the Management Company will be given a prescription for troubleshooting problems related to the temperature regime in a residential building. The order always indicates the deadline for the execution, for the violation of which a penalty is provided.

To the prosecutor's office. A written complaint demanding the initiation of a case against the director of the management company under Art. 7.23 Administrative Code of the Russian Federation.

By tradition, there should be a stand with information for citizens who apply to the housing inspectorate.

In Russia, order in the housing and utilities sector is still very far away, which is why every resident must know where to go about problems with heating, if it is absent or weakly functioning. The active struggle of tenants will quickly modernize the work of the housing and communal services.

If there is no heat in the apartment, you must immediately contact the management company or HOA. When receiving low-quality services, every citizen has the right to demand a recalculation.

Every year, when the heating is turned on and during the entire heating season, various emergencies occur, which can lead to the fact that the temperature indicators in the room drop below normal.

Dear Readers! The article talks about typical ways solving legal issues, but each case is individual. If you want to know how solve your problem- contact a consultant:

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All issues related to the lack of heat in the apartment must be resolved immediately. To do this, you need to call the emergency phone numbers either to the management company or to the dispatch service of the service provider.

Temperature standards in the apartment according to GOST

At the state level, the temperature regime is regulated. There is a document that describes the parameters of the air temperature in the room, these documents are GOST 30494-2011.

Within these limits, temperature fluctuations are considered normal. It is believed that such indicators are optimal for the human body.

In addition to GOST, it is also necessary to be guided by the mind, the standards must take into account the purpose of the room.

During the winter season, when temperatures drop, more energy needs to be expended in order to keep warm.

In such a microclimate, a person experiences fatigue and stress, the level of immunity decreases and the psycho-emotional state worsens.

The high temperature in the apartment also leads to a deterioration in well-being, the air in the room becomes very dry.

Where to contact

If there is no heating, then first of all it is necessary to contact the dispatch service, which provides the given area or district.

The dispatch service accepts the application and within a few hours determines the reason for the lack of heat in the houses.

If, during the inspection, the technician confirms this fact, then he must draw up an appropriate act. The document is drawn up in two copies, one is issued to the applicant.

Elimination of the factors that lead to the lack of heating should be carried out as soon as possible.

To avoid such situations, plumbers check the elements of the central heating system annually.

In addition to calling the dispatch service, issues related to the lack of heat in residential premises can be resolved by contacting the following services:

• the management company that should serve the house;
• housing partnership;
• maintenance service, which decides on the proper maintenance of a residential building;
• city ​​housing inspection.

When contacting the management company or HOA, specialists are required to carry out all the necessary technical measures to turn on the heating. If it is decided that the batteries are faulty, they must be replaced.

Otherwise, it is necessary to provide from the utilities an act on the absence of traffic jams and the correct operation of the batteries.

In case of refusal, the document can be drawn up independently; this requires the presence of two neighbors. The act is written in any form indicating the fixed temperature in the living rooms.

Then the drawn up claim must be sent to the heat supply company, if a contract was concluded with it directly, or to the management company.

The letter must indicate that the services provided are of poor quality and require recalculation.

If the consideration of issues is delayed, then you need to contact MOEK. This service solves all the issues that have arisen related to heating and heat supply of residential buildings, and also eliminates accidents on heating mains.

The Moscow Housing Inspectorate must file a complaint about the provision of poor quality services and failure to fulfill its obligations against the management company and the HOA.

To do this, you must draw up a complaint in writing and send it by mail, including e-mail, or contact the department in person.

In addition, there are hotline telephones where citizens can contact and report a violation.

If the problem with the lack of heating was ignored by the employees of the utilities, then in this case, you must contact the higher authorities:

• Rospotrebnadzor - a complaint can be submitted using the online service or by sending an application by mail;
• the prosecutor's office;
• local administration;

Utilities seek to resolve all issues without the participation of higher services, since otherwise such a situation will bring them losses and may threaten with serious liability.

Video: what to do if the batteries do not heat

Winter Battery Shutdown Hotline Telephone Numbers

If in the winter season in residential buildings there is no heating, you need to call the emergency line of the housing inspection in Moscow.

To resolve urgent issues, there is a telephone number 8 (495) 681 - 77 - 80. You can contact us around the clock.

If citizens find hot water holes or strong steam, then in this case it is necessary to contact PJSC "MOEK". Their hotline telephone number is as follows - 8 (495) 539 - 59 - 59.

In the event of an emergency related to heating, as well as on indoor hot and cold water supply systems, you should contact the dispatch service of the Moscow Housing and Utilities Department by phone:

• 8 (495) 681 – 73 – 67;
• 8 (495) 681 – 05 – 49;
• 8 (495) 539 – 53 — 53.

The telephone numbers of the management company and the HOA must be viewed on the website of the House of Moscow.

Is it possible to require recalculation

According to the new government decree, if there were violations on the part of the utility provider that could become the basis for the recalculation for the provided heat:

The basis for the recalculation of heat consumption are deviations from the specified norms. The main reasons for recalculation are:

• the supplier provides substandard services;
• the heat supply has been interrupted;
• the absence of tenants in the apartment for a long time.

To submit an application to the management company with the requirements for receiving a recalculation, you must prepare the following package of documents and certificates:

• receipts for heating payment for the entire recalculation period - in case of loss of receipts, you must provide an extract from the relevant organization;
• heat accounting cards;
• information about the area of ​​the premises.

In order to record the receipt of services of inappropriate quality, the management company must conduct an inspection of the premises.

If a refusal is received, the check is carried out independently. Required measurements are performed in the presence of two neighbors, and the data is entered into the act.

The act must have the following information:

• date and time;
• temperature indicators in the room;
• period of time without heating.

The indicators that have been recorded are the beginning of the reporting period of the violation. The document must be submitted to the Criminal Code.