Why the Internet does not turn on on android. Reasons for a slow phone

Why the Internet does not work on the phone is a question that most users have encountered at least once. The situation is unpleasant, but in most cases - solvable. In our article, we will talk in detail about whether this problem can be fixed and how it can be done, as well as how to set up data transfer on a smartphone.

#1 Out of gigabyte package

At some tariffs, access to the network is limited if the user has used up the prepaid traffic package. Therefore, before asking why it doesn’t work, you will need to read the terms of the tariff plan or seek advice from the operator to find out how to connect an additional package if the amount of traffic has really come to an end.

#2 Run out of money

A common reason why the Internet does not work is balance problems. Although bundled plans are very popular, there are still users who pay for every megabyte they use. The operator disables traffic when the balance is zero or negative, until the balance is replenished.

#3 Lost network

On some phones, the communication module does not work very stably, so the signal sometimes “falls off”, and with it the Internet. The problem, why there is no traffic, is fixed by rebooting the phone. If this does not help, then you can try installing updates or even reinstalling the operating system.

#4 Disabled "Data transfer" function

Another common reason why the mobile Internet does not work on the phone is the disabled Data Transfer function. Enabling it on Android is not difficult at all:

1. Open "Settings".
2. Select "Network and Internet" from the list.
3. Check that next to "Airplane Mode" the slider is colored in grey colour(did not work).
4. Click "Data Transfer" and check if the slider is moved to the "On" position. If the phone is dual-sim, then the slider is separate for each sim.

If the Internet does not work on your iPhone, then the problem is solved in a similar way. In "Settings" you need to select "Cellular" and make sure that "Cellular data" and network (LTE / 3G / 2G) are turned on.

Also, when looking for an answer to the question of why the Internet does not work on your phone, you should try to remember if you yourself turned off data transfer from your operator.

Indeed, some operators allow you to block traffic in order to avoid unplanned expenses, but after that it is not easy to enter the global network. In such a situation, you will need to contact the support service or change the tariff settings yourself through the "Personal Account".

#5 Poor coverage

If the user finds himself in a new place for himself and the Internet on his phone stops working for him, then it makes sense to look for a signal somewhere nearby. Why is this happening? - So far, no mobile operator can provide perfect coverage, so even in major cities there are "no network" zones.

#6 Wrong choice in "Network type"

In phones, you can choose which type of network will work in priority: 2G, 3G, 4G (LTE) - they differ in the maximum possible speeds. Also often present combined options: 2G/3G, 3G/LTE or even 2G/3G/LTE. In order not to wonder why there is no traffic, several factors should be taken into account when setting up:

1. If the user moves around the city a lot, then you should choose not the fastest type, but the one that has more coverage. For example, in a city, 4G is present in only a few areas. If you select 3G/LTE instead of 3G in this situation, then most of the time the phone will check the network for availability of LTE instead of calmly downloading traffic to a less high-speed 3G. As a result, there are just numerous questions from users about why the Internet does not work on a smartphone, although there is a network.
2. Combined settings work well if the user's phone barely moves, i.e. 3G/4G is better than just 3G or 4G.

To choose which type of network will work in priority, you need to open “Network and Internet” in the phone settings and select “Mobile network”. Then set the settings in the menu that opens.

#7 Settings gone wrong or this is the operator's first Internet connection

Often, when dealing with the question of why the Internet does not work on an iPhone or Android, the user finds out that his access point settings are lost / missing. However, this is easy to fix.

The easiest way is to call the support service of the mobile operator and ask to send automatic settings. The user only needs to click "Save" in the pop-up window, and the data transfer will start working. However, due to the peculiarities of the phone, this is not always possible, in which case the settings must be entered manually.

Before proceeding with the setup, you need to find out the APN, username and password for your operator.

To set up a hotspot on an Android phone, you will need:

• Open "Settings".
• Select "Network".
• Click "Mobile Network".

• You will need to open "Access Points".
• Check if there are already created APNs of the required operator. If there is, select it, if not, click the plus sign in the upper right corner.
• You do not need to fill in all the parameters. The user will need to come up with a “Name” (any), enter “APN”, as well as a username and password if the operator sets them. And click on the three dots in the corner, and then "Save". Some of the other fields will be filled in automatically, some are simply not needed.

You can also set up APN on iPhone, for this you will need:

1. Open "Settings".
2. Select Cellular.
3. Tap "Cellular and Data."
4. In the "Cellular data" block, you need to fill in the APN, username and password.

These are the main reasons why there is no Internet on the phone, but there are more rare species malfunctions.

#8 Viruses

Virus programs should not be blamed for all problems, however, they can also become the reason why there is no access to traffic. If the Internet is connected, but does not work on the phone, in addition, money is spent from the account for data transfer, most likely, malicious software has started on the device.

For mobile OS, the choice of anti-virus programs is small (Norton Mobile Security, Kaspersky Safe Browser, McAfee Mobile Security and several lesser-known programs), in fact, sometimes it's easier to just reflash the device (reinstall the system).

#9 Smartphone failure

And finally, the most unpleasant reason why the mobile Internet does not work on Android, iPhone or any other system - this is a breakdown.

Changing the settings will not solve the problem, so you will need to take the gadget for repair, entrusting its repair to professionals.

We hope that now any user using this detailed instructions identify the reason why the Internet does not work, as well as independently fix some problems.

I don’t know what kind of Internet does not work for you: mobile, 3g, Yota, MTS, Beeline, Tele2, Megafon, Kyivstar, Life or some other.

Also, I can’t determine what version of android you have: 7.0, 6.0, 5.1, 5.0, just like on which device the Internet stopped working - on the phone, on Samsung smartphone Galaxy a3, asus, lenovo, sony xperia, zte, lg or samsung tablet, oysters or irbis and so on.

I only know that you now have grief and joy - grief the Internet does not work in your android and joy - you still have access to the network to find solutions on what to do to fix the connection.

There are many reasons why, when the Internet is paid for, it does not work or works poorly, or rather slowly among users of smartphones, phones and tablets with Android OS.

Of course, I will focus only on the basic lack of Internet connection in the phone via a SIM card (SIM card) and Wi-Fi (wifi) with the android system.

The fact that the quality of coverage has a great impact on the speed and performance of the Internet, I think it is clear to everyone.

NOTE: if the Internet was and disappeared, then I recommend that you first reset the network settings. How - (this is not full reset and all your files will remain intact)

The most common reasons why the Internet stopped working on Android

The most common causes, at the same time, are the simplest, but in order to fix them, basic knowledge of the settings of a phone, smartphone or tablet will still be required. Here are 6 main reasons:

• The first is that if mobile Internet or 3G does not work, you can simply be out of coverage. What to do? Go to a place where the network will be available.
• The second is a zero or even negative balance in your account. What to do? Refill SIM card.
• Third - the "Data transfer" service is not connected. What to do? Contact the operator to connect.
• Fourth - the access point is incorrectly configured. What to do? The access point setting varies by provider. Contact him for setup data.
• Fifth - mobile Internet is disabled. What to do? Open "Settings" and select " Wireless networks”, “More”, or “Advanced” (depending on the android version). Then "Mobile network" or "Mobile networks". In this section, check the box next to "Data transfer is enabled."
• Sixth - the android did not automatically register on the network. What to do? Restart your device manually

Does not work on android mobile internet or 3G through a bad APN

Let's start with the most common problem - APNs. For the Internet to work, the APN must be correctly configured in the phone.

For different operators (Yota, Mts, Beeline, Tele2, Megafon, Kyivstar, Life), these parameters are completely different.

The easiest way is to ask an ISP employee to set up an APN, but not everyone is ready to do this.

I don't know if this is mandatory, but it would be good for the worker to help the client.

Moreover, this is not a complex operation. However, if you are far away from the operator, you can call him or look at the settings on his website.

After updating in a smartphone or tablet, the android Internet stopped working - how to fix it

The very first thing you should always do if the Internet disappears or stops working in your smartphone, tablet or Android phone is to turn it off and remove the battery for a few minutes.

The method seems naive - you can believe me or not, but several times it fixed my mobile Internet.

A more effective and at the same time not very desirable option is a factory reset. It is better to use it when nothing else helps. Who does not know.

The next reason why the Internet may not work is a virus that blocks your access to the network, or you yourself installed some malware.

In this case, a reset will also help. Just before that, be sure to check the SIM card in another phone.

You should also remember that the mobile Internet may not work if the smartphone fell to the floor or was hit against the wall - the times of the unbreakable Nokia 3310 have already passed and modern phones should be treated gently and respectfully.

Wifi not working on android

It happens that the phone cannot connect to a Wi-Fi network or it connects to Wi-Fi, but the Internet does not work. If you only have one network, this may be related to your router settings.

In the case of a home network, check the encryption settings in the router (if your smartphone does not detect the network, you can temporarily disable encryption).

Changing the 802.11 router settings might also help, configure the router from "a" to "b/g".

Unfortunately, not all routers interact correctly with specific phone models.

If your smartphone is not connected to any network, you can delete all saved WiFi networks. Click on the network and hold until the menu appears.

In general, the Internet on your smartphone should work with any modern router (which is currently on the market for sale).

To be honest, the last time I had a problem with the D-Link 524 router, but it is no longer produced.

It didn't work with anyone Android device, at least with default settings.

Then the decision to create an open wifi network and setting up MAC address filtering.

On the this moment I am using a "FRITZ 7490" router which works great with any android device.

I dare say that the correct configuration of the router will allow an unhindered connection to the Internet.

Cases in which it is not compatible with smartphones or tablets are already rare and are often caused by a lack of knowledge about these devices.

Internet not working on android - airplane mode is on

Most Android users, especially beginners, do not understand that one simple action can turn off the Internet on your smartphone.

Therefore, make sure that the settings allow data transfer. Make sure you don't accidentally turn on Airplane Mode.

This mode is most often found on a wireless network and should always be disabled, unless of course you are really on an airplane, although now it seems that the Internet has already been allowed or is thinking of being allowed on airplanes.

The Internet on the phone is still not working - how to fix it

There is another way that can be taken into account if nothing else fixes the network.

It involves removing the battery from the phone while it is on. Then, when the battery is pulled out, hold the power (off) button for 30 seconds and release.

Insert the battery and turn on the phone. If this does not work, then there is nothing left but to reset the smartphone to factory settings.

That's probably all. Of course, the reasons are far from all, but in order not to waste your time, at the beginning of the recording I mentioned that I would only touch on the basic reasons.

To whom it was not possible to fix your Internet, write in the comments - we will solve the problem together. Good luck.

We are used to always being online, so the situation when the mobile Internet does not work on a smartphone makes many feel uncomfortable. Applications for calling, chatting, gaming and streaming services require an uninterrupted network connection. And as soon as the connection stops, we immediately find ourselves in a “network vacuum”, where cards do not work, there is no way to make calls via the Internet or check the weather. Moreover, sometimes disconnection from the network occurs at the wrong time and you need to quickly fix the problem. In the article, we have collected the most common reasons for the termination of the Internet, and most importantly - solutions.

Insufficient funds on the account or packet traffic has ended

Tariff plans mobile operators often include free traffic or favorable conditions for ordering a package with traffic. If consumption is not controlled, applications will quickly use up the provided MB. If there is no money on the main account, then the Internet will not work.

Solution: check the main balance and/or the rest of the packet traffic. Limit app data sharing when the mobile network is active.

Weak or missing coverage

This is a common reason when the mobile Internet on the phone stops working. In some places, the signal from cell towers does not reach or there is only enough coverage for calls.

Solution: check signal strength, change position. Sometimes a shift of 5-10 meters allows you to catch a weak signal.

Disabled data transfer

As unnecessary, users often automatically turn off data transfer on their smartphone. Or this action is performed by applications in order to save battery power.

Solution: Check if data transfer is enabled. Check apps with power-saving features where the internet may be disconnected.

The presence of viruses in the device

Some malicious programs intentionally block access to the network.

Solution: check your device for viruses.

Fixed network type

In places with poor coverage, the current network standard does not work. Instead of 4G, only 3G or 2G works. If forced work with 4G LTE is set in the settings, the smartphone will not switch to another standard for connecting to the Internet.

Solution: do not use the fixed network type in places with poor coverage. Allow your smartphone to select the network automatically.

Instruction:

1. Open system settings, expand the "More" or "Advanced" section.
2. Open the "Network Type" item, where select the global mode.

Incorrect or missing mobile internet settings

An unexpected failure leads to changes in Internet settings. If another card was used for a while, the phone could change the access point.

Solution: Check if the internet settings on your phone are correct. Make sure you are using the correct access point for your carrier.

Instruction:

1. Open the device settings, expand the "More" or "Advanced" section.
2. Under "Wireless networks" select "Mobile networks".
3. Open the "APN Access Points" item.
4. If the access point is selected correctly, call the hidden context menu to view the settings of the access point. Check if the settings are correct.

Operator interruptions

Sometimes telecom operators have unforeseen situations in the form of equipment breakdown. If calls and other services work, but there is no Internet, there are probably equipment outages.

Solution: call the operator and ask why the Internet does not work on the phone. Find out if there are restrictions on your number with access to the network.

Mobile device failure

Hardware or software problems are a common occurrence of a lack or interruption of communication. If the problem is hardware - related to internal components, with a breakdown of the smartphone, then only qualified specialists in service center. In case of software problems, the radio module may fail. Often the problem is solved by changing the firmware, after which the mobile Internet on the phone starts working as before.

Solution: check the functionality of your SIM card in another device. Also install another SIM card of the same and another operator in your device. If the problem is with the device, please change the firmware. In extreme cases, contact the service center.

SIM card problem

Cellular cards contain memory and other components. Over time, the card becomes unusable, stops working or fails until it completely fails. It happens that there is no Internet on the phone for this very reason.

Solution: if there are problems with the card in another device, and new map is working properly, contact your carrier's customer service center and have the plastic replaced. For convenience and saving time, call the operator, specify the location of the nearest CSC, as well as what data you need to provide to exchange the card.

Conclusion

Often, the cessation of the Internet is associated with a malfunction of the operator or mobile device, which is often solved by a simple reboot. And sometimes the problem is complex and consists of several reasons. If your internet is not working, we recommend using the instructions above, starting with simple steps, and not immediately changing the firmware or taking the device to a service center.

If Android does not connect to the Internet via a mobile network, then the cause of the problem should be looked for in the system settings. V rare cases the mobile Internet does not work due to failures on the side of the telecom operator, but usually the user can fix the error on his own.

This article is suitable for all brands that produce phones on Android 9/8/7/6: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.

Why doesn't mobile internet work on Android?

The first thing to do if mobile Internet does not turn on on Android is to make sure that data transfer is enabled in the settings.

1. Open settings, go to "Connections" or "Network connections".
2. Go to the Data Usage menu.
3. Turn on mobile traffic.

Increase

You can also enable mobile Internet on Android using the quick menu. Swipe down with two fingers from the top of the screen and a full menu will open with buttons to quickly enable smartphone functions.

Increase

The next step is to check the balance personal account. If your phone has two SIM cards installed, you need to look in the settings which one is used to connect to the mobile Internet and make sure that the appropriate service package is connected to it.

Another reason that the mobile Internet does not work may be incorrect registration of the phone on the network. To fix the error, just reboot the device. If this does not help, then check the data of the APN point by comparing it with the information from the official website of the operator. Usually the APN data comes in the configuration message when the SIM card is installed for the first time, but it happens that the user does not save them, or they get lost during the use of the system.

1. Go to the operator's website - MTS, Tele2, Beeline, Megafon or your regional network.
2. Find the Internet settings for Android in the help section.
3. Open your phone settings. You need the "Mobile Networks" section.
4. Go to the "Access Points" subsection.
5. Change the current point or create a new one using the data from the operator's site.
6. Reboot your device.

Manual APN setting also helps in case when the internet is not working in some applications. If this does not help, you can be advised to reset the network settings - in the last Android versions there is such a function.

Increase

Another possible reason for the complete absence mobile internet- lack of network coverage. If the “LTE / 4G” mode is selected in the Android settings, and the device is in the coverage area of ​​\u200b\u200bthe 3G network only, then you will not be able to access the Internet. What to do in such a situation:

1. Open the settings, go to the "Connections" section.
2. Go to settings mobile network.
3. Open "Network Mode" and set automatic switching between LTE, 3G and 2G.

Increase

If the Internet still does not work in this mode, select a specific value - 3G or 2G. If you are in an area where the operator has no coverage at all, then no amount of mode change will help. This often happens on the road between cities - not only the Internet stops working, but also calls with SMS.

There is a small chance that problems with Internet access are related to preventive maintenance or a failure on the operator's side. To exclude this possibility, call the provider and clarify why your mobile Internet does not work.

Automatic activation of mobile Internet

Another problem with mobile internet - automatic connection and writing off money or traffic, depending on the tariff. This usually happens due to the fact that some application requires and uses it without your knowledge. It is very easy to calculate it:

1. Open the "Connections" section in the settings.
2. Go to the Data Usage menu.
3. See which app has spent the most traffic.

To prevent traffic from being wasted without your knowledge, turn off the mobile Internet. You can do this in the same "Data usage" section or in the Android quick settings curtain.

Increase

You should also check the settings Play market. If they enable automatic updating of applications with any connection, then the phone will waste mobile data without asking permission.

It is difficult to immediately say why the Internet does not work on the phone. There are quite a few reasons that can affect the quality of the Internet. The problem may be related to the equipment itself, poor network signal, lack of necessary settings, etc. Of course, there is no universal way to solve the problem. Before you fix the problem, you need to find out why there is no Internet, that is, determine the specific cause.

As part of this review, we will tell you why there may be no Internet and how to establish a connection to the network. The instruction will be relevant regardless of which operator you use. It does not matter if the Internet does not work on MTS, Beeline, MegaFon, Tele2 or Yota, we will try to help you fix the problem, of course, if possible.

Reasons for the lack of Internet and ways to solve the problem

A modern person is dependent on the Internet and many find themselves restless when their phone does not want to connect to the network or loads pages too slowly. Do not rush to panic, for sure the problem can be quickly fixed and everything will return to its place. We have prepared a list of the most common reasons why the Internet may not work. For each reason, a separate instruction has been prepared, guided by which you can solve the problem.

Internet may not be available for the following reasons:

• Lost settings;
• The subscriber is outside the network coverage area;
• Technical work is underway on the operator's side;
• The device is out of order;
• There is no money on the balance of the phone;
• The Internet traffic available within your tariff has ended;
• Disabled data transfer on the phone;
• Automatic network registration failed.

As you can see, there are many reasons for the lack of Internet, and we will consider each of them in detail. Of course, other reasons are possible, we have listed the most common ones. If it is difficult for you to determine why the Internet does not work on your phone in your case, then read the article in full and check all the reasons.

• Attention

In some cases, the subscriber cannot influence the solution of the problem associated with the lack of Internet. For example, if the cause is in the device itself or is caused by technical work on the operator's side.

Missing internet settings

It is likely that the Internet does not work due to the lack of necessary settings. Do not rush to write off this reason, even if you previously accessed the Internet from your device, but at some point it became impossible to connect to the network. The settings could just go wrong. In any case, we recommend that you check the Internet settings on your phone. If you do not have the necessary knowledge, your operator will help you. Contact the help center or order the settings yourself using a special command or SMS.

Request to get internet settings for the most popular operators:

• Beeline. Call 06503 ;
• MTS. Send an empty SMS to 1234;
• Megaphone. Send SMS with text 1 to number 5049;
• Tele 2. Call 679 ;
• Yota. Order settings via .

If you use a different carrier, please call the help center to order settings. Ask a specialist to send you automatic Internet settings. Still no internet after updating settings? Move on to the next reason!

The Internet is disabled at the initiative of the operator

Have no idea why the Internet is not working on your phone? Perhaps you simply ran out of traffic and the operator turned off your Internet access until the end of the billing period. Many will consider this reason too banal, but believe me, the absence of the Internet is often associated with this.

Perhaps it makes no sense to explain how to remedy the situation in this case. You need to wait for the next traffic package to be charged or order an additional Internet package from the operator. If you do not know how much traffic is available to you, get this information using personal account or a dedicated team.

Request information about the rest of the traffic for the most popular operators:

• Beeline. Call 06745 ;
• MTS. Dial USSD command * 111 * 217 # ;
• Megaphone. Dial USSD command * 158 #
• Tele 2. Use the command * 155 # .

If, after requesting information about the rest of the traffic, it turns out that you have already used up the Internet available until the end of the billing period, connect an additional package. A description of additional Internet traffic packages and commands for connecting them can be found on our website or on the official resource of your operator.

Other reasons for the lack of Internet

Haven't been able to find out why the Internet does not work on the phone? Perhaps the reason is so banal that you don’t even think about it, for example, you have a negative balance or data transfer is disabled. Below are possible reasons lack of internet.

1. Disabled data transfer. Check if the data transfer feature is enabled on your phone. Depending on the phone model, the path to this function may differ. On most devices running on operating system Android, the inclusion of data transfer is carried out in a special menu that can be called up by swiping your finger from the top of the screen to the bottom.
2. No money on balance. Internet and cell service not working? In such a situation, the first step is to check the balance. Perhaps there was a planned write-off of funds (due to the presence of some kind of paid subscription). If the balance is negative, then to restore access to the network, you just need to replenish your account.
3. Bad network signal. If you can't get a connection, don't be surprised if you don't have internet. Unfortunately, cellular communication has not yet covered all corners of the country, so this reason is the place to be.
4. Technical work on the side of the operator or high load on the network. Quite often, the lack of Internet is caused by some actions of the operator himself. For example, technical work may be carried out, in connection with which the Internet will not work. Also, do not forget about such a nuance as network congestion. These reasons cannot be determined independently on some grounds. Call the support center and clarify what is the reason for the lack of Internet.
5. Device problem. Technique is not eternal and sooner or later it fails. You may not be able to access the Internet because this feature is no longer supported by your phone. Determine this reason without having certain knowledge in the phone device is difficult, so you first need to check all the above reasons. If all else fails, it makes sense to check the device by contacting the appropriate specialist.

We hope you found out why the Internet does not work on your phone and solved the problem. Of course, other reasons for the lack of Internet are possible, but it is not possible to consider them all within the framework of one review.