Rostelecom call to the hotline. Reference numbers in Rostelecom

Rostelecom is the largest telecommunications service provider in Russia. The company also acts as an Internet provider, connects the services of analog and interactive TV, landline phones. To solve customer problems in all these areas, a technical support service was created.

To get on the customer service line, you need to dial Rostelecom's phone number - 8 800 100 08 00, and then wait for a connection with one of the operators.

If the operator cannot help, he will redirect you to another operator or connect you to the department that is more competent in solving the subscriber's problem. In other words, this is the starting point in any situation.

The Internet is buggy, the phone does not work, the TV from Rostelecom does not show - we call here. If they can’t decide there, they will redirect to where they can. Most of the problems - disconnect, connect the tariff, check the status of the account, balance, etc., can be solved thanks to a call to this one number.

What to expect from technical support, its pros and cons

It’s worth starting with a good thing, you can call support from a mobile and landline phone absolutely free of charge from anywhere in Russia. And it also works in roaming. In addition, you can call at any time of the day - those. support works around the clock.

Separately, it is worth mentioning the shortcomings of the Rostelecom support service.

Contacting the necessary department, or rather, its operator, can be problematic, which is facilitated by long periods of waiting and connection.
Rostelecom technical support is the least likely to provide you with the necessary technical assistance without calling a wizard. In most cases, you will receive template responses, such as: reboot the router, follow the instructions described in that section, and so on. Unless you come across an operator who understands this, and there are very few of them.
Often they can switch from operator to operator, if it is impossible to solve the problem, which also takes a lot of time and does not help to solve the problem.

Information that can be obtained if necessary in the help desk

By contacting the technical support of the operator, you have the right to receive information:

about the performance of a particular service,
setting up the subscriber's office,
leave a request for line repair if damage to the network or equipment is detected.

You can also order, refuse the services and tariffs of mobile communications, the Internet, TV and entire service packages during a conversation with a Rostelecom employee.

At the same time, there are separate numbers for legal entities - offices and individuals - ordinary users.
Don't know the hotline number for your city or region? Then call the national
It works for all cities, if anything, they will simply tell you the number you can call in those. support for your region.
For St. Petersburg there is a separate number of Rostelecom free reference -
for fixed phones.
In the Moscow region you can dial from your mobile or get technical support after dialing a short number. CDMA users - .
By these numbers you can get general information, change the tariff, etc.:
Find out the reason for crediting and debiting funds.
Get information on errors that occur during connection.
Find out why the Internet speed has decreased, TV does not show, there is no telephone connection, this or that site does not load.
Solve some problems with setting up various equipment.
Order additional services.

Reference numbers for legal entities
For legal entities that are interested in connecting any Rostelecom service, the hotline is available at

Rostelecom rightfully owns the “title” of the largest telephone operator and Internet provider in the Russian Federation. The company has provided maximum two-way communication with its customers to resolve emerging issues.

The operator of the company is in touch with you 24 hours a day! There are no additional charges for calls! You only need to decide on the problem and dial the number of the Rostelecom operator from those presented below.

How to call a "live" operator Rostelecom

In order for you to be able to resolve your issue regarding Rostelecom services as quickly as possible, the company has prudently created departments to help users. An employee of the service will answer the question if you dial one of the multi-channel phone numbers:

"Call to a single number of the operator Rostelecom"

Unified support service - you can directly call the Rostelecom operator using one of the official numbers - 8 800 100 08 00, as well as 8 800 18 11 830.

"Call to the phone of the Rostelecom operator by department"

Technical support service for equipment - you will receive competent advice on setting up equipment; and also - on all issues of a technical nature related to the provision of access to the World Wide Web, Interactive TV and so on. You can contact a specialist to set up the equipment by calling the toll-free number: 8 800 70 71 811 .

Sales service - You can inquire about the company's services and make an application for their connection by calling: 8 800 10 00 800 .

Inquiry Service - You will be informed about tariff plans and services provided by the company. You will be able to find out the status of the account, the conditions for concluding contracts and activating the "Promised Payment" service. If there are complaints about the work of the operator, they will be accepted by you. It remains only to call the number of the operator Rostelecom 8 800 70 71 800.

Auto-informing service - You will learn about changing the tariff package for local telephone and Internet services (applies to individuals). Operator phone 8 800 70 73 333.

Service for mobile subscribers - All subscribers can call the operator Rostelecom at 8 800 30 01 802.

Support service for CDMA communication users - 8 800 45 00 156; for information support, a free number is provided 8 800 45 00 159.

Internet Help Desk - For broadband Internet access, you can call 8 800 30 01 803 .

Claims processing service - All complaints regarding the actions of salon employees, information services are accepted by phone 8 800 30 01 817.

In addition to the above list of numbers, in the regions of Russia you can use additional local numbers, which can be easily found on the Rostelecom contacts page. Select your region at the top left.

"Call to Rostelecom operator abroad" If you are in the international roaming mode abroad, then use the number +7 902 18 81 810 (the dialing format must be international!). There is no call charge.

It is simply impossible to use the communication services of the Rostelecom provider, but not experience any problems at the same time (as is the case with any other provider). Problems arise infrequently, no one is immune from their appearance. The Rostelecom hotline, created to solve these problems, works for all subscribers using certain provider services - these are Internet, digital television and home telephone services. And in this review, we will consider all the phones you need to urgently solve problems and fix breakdowns.

Rostelecom hotline

8-800-100-08-00

Technical support of Rostelecom in Moscow and the Moscow region is distributed to several phone numbers at once. Somewhere they can only give us general information about any services and products of the provider, and somewhere they can provide full technical support. The matter is complicated by the fact that Rostelecom's hotline operates on some numbers to help private clients, while others provide support to legal entities.

In addition, on the territory of Moscow and the Moscow Region, the provision of services is carried out under the OnLime brand, and there are their own hotline phones. So that you do not get confused in the current numbering of call centers, we will tell you how and what phone numbers you need to call Rostelecom for help.

The main telephone hotline of Rostelecom for individuals is 8-800-100-08-00. There is a general reference for all regions. On this hotline they give advice on connecting a home phone, the Internet or digital television, and answer some other questions. In general, it is useless to look for specialists here who could suggest why ping has increased or access speed has dropped - completely different numbers work for this.

If you have questions related to connecting services, the Rostelecom hotline number 8-800-707-80-00 will help you. Call here if you want to find out if there is a connection in the house or if you need to leave a request for connection. Please note that you don’t need to call this number and say “I don’t have Internet access” - specialists of a completely different profile are sitting here, dealing with completely different issues.

But if you call the hotline at 8-800-707-12-12, then here you can ask questions about any technical issue:

Internet does not work;
Decreased speed;
The equipment is broken;
There were problems with the connection;
Communication periodically breaks;
Some TV channels do not work;
The modem has deteriorated or turned off;
Home phone stopped working, etc.

That is, it is at this number that the real hotline of Rostelecom is located.

Please note that this hotline number is only valid for subscribers from Moscow and the Moscow region. If you live in another region, go to the Rostelecom website and check the support number for regional users.

Numbers for legal entities

Rostelecom's technical support service for legal entities is located at 8-800-200-3000. Call here only if you are a corporate client of the operator. For calls on connection issues, dial the hotline 8-800-200-99-09. As for support and connection for OnLime business users, all questions should be addressed by phone 8-800-301-01-60 - there is a hotline of OnLime (but not Rostelecom) on the Internet and IP-telephony for corporate clients.

Now you know how to call Rostelecom technical support. Several hotlines operate here at once, designed for a variety of categories of clients - individuals and legal entities. When addressing here for any questions, try not to confuse the hotlines, otherwise it will be difficult to get qualified assistance.

It can be appreciated only when the client knows enough about it to become a consumer of this service. In this regard, the timely familiarization of people with the novelties of the market is of paramount importance.

All the methods proposed below for obtaining an answer to the questions posed are available to all subscribers, regardless of the form of their service. Anyone can apply at a convenient time for themselves, on weekdays and weekends.

How to call the operator Rostelecom

The official website of Rostelecom provides all the information necessary for connecting and configuring services, including the appearance of new products on the cellular services market.

Let not the fastest, but reliable method. Of course, sometimes you have to wait quite a long time until the consultant is free, but the completeness of the information received is worth it. You can only get through from Rostelecom numbers. To contact the support service, just dial 611, after which, after waiting for an answer, you can ask your question.
For users who are abroad, Roaming also provides the opportunity to ask a consultant a question - you just need to dial the number + 7 908 221 00 413.
It is also possible to call from a landline phone . For this, a single number is provided for all - 8 800 300 18 01. You can call 24 hours a day, free of charge.
You can also try the official company number 8 800 1000 800.

Do not forget to use your personal account Rostelecom. This self-service system allows you to perform many operations related to the use of the company's services without wasting time, including the ability to ask a question that interests you by addressing it to the support service.

If you are not satisfied with the amount of information received when contacting by phone, there is always the opportunity to seek clarification from the staff of the service center.

If you have an IMPORTANT or very URGENT question, ask!!!

Rostelecom Help Desk

The dynamic development of the company, the improvement of the services provided and maintenance allows to attract more and more customers. In the network of company stores you can not only purchase the necessary goods, but also consult on your questions. Existing in many regional offices are designed to convey the necessary information to users and potential customers and provide them with all possible assistance and support. However, in addition to regional offices, you can use other sources to obtain the necessary information. All numbers of various Rostelecom services can be found by going to http://perm.rt.ru/service/contact_info/total_info/info_services

Rostelecom is one of the largest operators of telephone communications, interactive television and broadband Internet access. The number of users of the services of this provider has millions of subscribers in Russia and the CIS countries, so the question of how to call the Rostelecom operator is quite often of interest to the company's customers.

The huge scale of this operator's activities also affects the work of the support service - it is constantly being improved in order to promptly provide assistance to subscribers on any issues related to the provision of company services. Since you can contact the Rostelecom operator in a simple way, you should take note of it in order to get expert advice at any time.

We call the operator Rostelecom

Rostelecom's customer support service works around the clock, and only professional specialists of the company advise users. Technical support works around the clock, and since you can call Rostelecom completely free of charge, this provides an opportunity to freely get an answer to your question or use the help of professionals in setting up equipment.

Multi-channel hotlines have been created for the company's clients, allowing them to process a huge number of calls as quickly and efficiently as possible. Thanks to the professionalism and responsible approach to customer service of the company, you can always reach the operator - on any day of the week, at any time of the day, even with a negative or zero phone balance. Each subscriber's call is directed to the appropriate technical service department for a quick solution to the problem.

Rostelecom's multi-channel information and technical support phone works around the clock, and the call is free of charge from any corner of Russia at the number: 8-800-100-08-00.

By this number you can get advice and find out all the details about the company's services, tariffs, current special offers, contracts. By the same phone, you can call a specialist to set up the equipment or get instructions for independently solving technical problems that have arisen, apply for connection / disconnection of services and receive information and technical support in many other areas of the company's activities.

If you do not know your phone number from Rostelecom, check out.

Every ISP has a technical support service, since it is simply impossible to do without it. Subscribers often have problems that require the intervention of specialists. And they start calling their ISP's hotline. Internet technical support from Rostelecom is always ready to solve the most difficult issue or send repairmen to fix any malfunction. Let's see how to get through to technical support.

The Rostelecom Internet support service is able to solve any problems of subscribers. It works around the clock, so you can call here at any time of the day or night. Be sure to call here if you have any problems with your internet connection:

Subscriber equipment (modem, router) does not work;
Some resources (or all at all) do not open;
Access speed is lower than declared according to the tariff plan;
There were problems with payment for services;
An incomprehensible debt has arisen;
Personal account does not work;
Unable to change tariff plan;
Additional services are not included.

Internet support from Rostelecom will solve any problem that has arisen. The timing of the solution depends on many factors - some breakdowns are eliminated instantly, and some cannot be dealt with in a day.

On the territory of Moscow, the services of the Internet provider Rostelecom are provided under the OnLime brand known to many Muscovites. Therefore, for all questions, you should contact OnLime specialists - they are responsible for access to the World Wide Web. If you are just going to become a subscriber and you have any questions, you can ask them by phone 8-800-707-80-38. Please note that this line does not deal with other issues - only connection.

Internet technical support phone from Rostelecom (OnLime) - 8-800-707-12-12. Be sure to write down this number in your phone book, because when your Internet breaks down, you will not be able to check it on the website of your provider. Please note that this line is intended for already connected subscribers. Technical support works here not only via the Internet from Rostelecom, but also for other services - this is television and telephony.

Internet from the leading Internet provider in Moscow is used not only by ordinary subscribers, but also by corporate clients. And they, too, may have problems accessing the Internet. For corporate clients belonging to the small business segment, the following phone numbers for technical support of Rostelecom (OnLima) work:

8-800-301-01-60 - this hotline is aimed at legal entities and entrepreneurs who just want to become subscribers. In other words, connection issues are resolved here;
8-800-301-02-60 - this line is intended for established corporate clients. Call here if you are unable to connect to the Internet from Rostelecom (OnLime) - technical support specialists will always come to the rescue and give all the necessary advice.

For representatives of the large business segment and state-owned companies, there is a separate technical support for the Internet from Rostelecom. She is on line number 8-800-200-3000. Call here if any of your services for large corporate clients is not working for you. It also resolves issues of connecting new legal entities.

If you are an individual and you can’t get through to Internet technical support, you don’t need to try to call other Rostelecom numbers - they won’t help you here. In case of problems with dialing, try calling later - it is likely that the hotline will become free.

Rostelecom's technical support in Moscow and the Moscow region is distributed over several phone numbers at once. Somewhere they can only give us general information about any services and products of the provider, and somewhere they can provide full technical support. The matter is complicated by the fact that Rostelecom's hotline operates on some numbers to help private clients, while others provide support to legal entities.

The main telephone hotline of Rostelecom for individuals is 8-800-100-08-00. There is a general reference for all regions. This hotline gives advice on connecting a home telephone, Internet or digital television, and answers some other questions. In general, it is useless to look for specialists here who could suggest why ping has increased or access speed has dropped - completely different numbers work for this.

But if you call the hotline at 8-800-707-12-12, then here you can ask questions about any technical issue:

Internet does not work;
Decreased speed;
The equipment is broken;
There were problems with the connection;
Communication periodically breaks;
Some TV channels do not work;
The modem has deteriorated or turned off;
Home phone stopped working, etc.

That is, it is at this number that the real hotline of Rostelecom is located. Please note that this hotline number is only valid for subscribers from Moscow and the Moscow region. If you live in another region, go to the Rostelecom website and check the support number for regional users.

The hotline, or technical support line, provides any Rostelecom customer with the opportunity to receive

advice on services and the necessary assistance quickly and free of charge. This service greatly simplifies feedback and helps customers quickly resolve emerging issues.

Many are concerned about the question: for what reason can I contact the hotline? The reasons for the appeal can be divided into three large subgroups:

problems when using Rostelecom services;

the need to obtain background information;

the need for competent assistance in the use of services and equipment.

Problems when using the services

These problems most often include:

no or slow internet connection;

poor quality or lack of sound or picture of interactive television;

problems with Rostelecom equipment;

incorrect charging of the subscription fee.

Need for reference information

If you, as a client of the company, have a question “how?”, For example, how to enter your personal account, how to connect or disconnect this or that service and similar questions, then you can also contact the hotline for advice. There you will be readily and easily provided with up-to-date information.

When help is needed

Unfortunately, consultation is far from always enough to understand some service and connect or disconnect it yourself. Sometimes the operator can perform this operation remotely, and if you are unsure of your abilities, you can ask him for help by calling the hotline.

Rostelecom is the largest Russian provider of broadband Internet access. For 12 years, this company has served more than 11 million subscribers in Russia. Of course, any client may have questions about the work of the provider. For this purpose, a technical support service was created at Rostelecom.

The Rostelecom technical support service is one of the most responsible and efficient. You can call the Rostelecom technical support service for free at any time of the day - the operator will listen to the subscriber with due attention and answer his questions. Rostelecom technical support service contains many phone numbers specializing in a particular service.

— 8 800 707 18 11.

Help Desk - personal account status, tariff plans, "Promised Payment" service - 8 800 707 18 00.

Rostelecom technical support service

for mobile connection subscribers - 8 800 300 18 02.

Rostelecom support phone

for subscribers of mobile connection CDMA — 8 800 450 01 56.

Rostelecom technical support phone number

on issues of connecting different countries and cities - 8 800 300 18 01.

issues related to access to broadband Internet - 8 800 300 18 03.

Rostelecom technical support phone

for receiving complaints and claims - 8 800 300 18 19.

Internet speed measurement

For Rostelecom subscribers, there is an interesting service - Rostelecom Internet speed testing.
This is very useful, since providers are not always conscientious about subscribers and can limit the speed of the Internet. For this reason, the provider decides to create a speed test. In order for subscribers to be able to test the speed of Rostelecom, the provider has created a special website that measures connection speed - Speedtest. To start the test, you need to click "Start testing". Rostelecom's testing speed is quite fast: verification will take only a couple of minutes from the subscriber.
If the Rostelecom Internet test showed disappointing results, contact Rostelecom support.