Mass effect andromeda won't run in origin. Mass Effect Andromeda black screen

Four years have passed since the release of the famous franchise about the adventures of Commander Shepard and KO - Mass Effect. A series of games that has amassed critical acclaim and one of the largest fan bases to date. Meet the fourth part of the franchise - Mass Effect: Andromeda

Even though Mass Effect: Andromeda's release date is March 21, 2017, Origin Acess subscribers can explore the vast expanse of space right now.
The game did not have an open beta test, so the players noted a high number of errors, bugs and freezes in Mass Effect: Andromeda. Some of them already have solutions, while others will be fixed, as is often the case, with the first day patch.

Mass Effect: Andromeda is an independent branch in the Mass Effect universe, which takes place long before the end of the famous trilogy, but nevertheless, the game returns to its roots a bit. The study of the planet on the MAKO all-terrain vehicle appeared again, scanning the territory in search of minerals for their further use in pumping, and more. The previous parts of the series, according to the players, behaved quite stably in terms of the absence of lags, crashes and freezes, and did not cause significant inconvenience to gamers.

This article lists the main problems that players face when starting or playing through Mass Effect: Andromeda.

I advise you to pay attention to the system requirements for the new game of the Mass Effect franchise. The game uses the engine Frostbite Engine 3, which also developed such games as: Battlefield 1, Dragon Age: Inquisition, Star Wars: Battlefront, and therefore the system requirements for Mass Effect: Andromeda appropriate.

MINIMUM SYSTEM REQUIREMENTS Mass Effect: Andromeda

OS:
CPU: Intel Core i5 3570 or AMD FX-6350
MEMORY: 8 GB RAM
VIDEO CARD: NVIDIA GTX 660 2 GB, AMD Radeon 7850 2 GB
HDD:
DIRECTX: DirectX 11

OS: Windows 7 64 bit, Windows 8.1 or Windows 10
CPU: Intel Core i7-4790 or AMD FX-8350
MEMORY: 16 GB RAM
VIDEO CARD: NVIDIA GTX 1060 3 GB, AMD RX 480 4 GB
HDD: at least 55 GB of free space
DIRECTX: DirectX 11

And if you are absolutely sure that the game fully fits your criteria, but you have encountered any problems that prevent your passage of the game, check out the possible solutions:

Black screen in Mass Effect: Andromeda

If when you start the game you get a black screen and nothing happens, then try setting the game in windowed mode with your screen resolution. To do this, go to the library origin, right click on Mass Effect: Andromeda, choose from the dropdown list "Game Options", and feel free to add the line: -noborder -r:1920×1080
If this does not help, then through the search (keyboard shortcut win+r) find the system program "msconfig", go to next section go to section "Extra options" and uncheck the box "number of processors and maximum memory", if it is installed.
Another solution is to go to origin, click on your name and select from the menu "app settings".
After that, on the tab " additionally" turn off " Origin in-game screen. Next, uncheck the " Enable in-game origin screen"
If you have installed Corsair Utility Engine, then try uninstalling it and reinstalling it.

DirectX error when launching Mass Effect: Andromeda

This problem is solved by the last method in the previous problem (disabling the Origin in-game overlay)

Mass Effect: Andromeda character not moving

If your character you are playing as (Rider) does not react to your control and does not move, then try:

Jump!
Open/Close Research Scanner
Try switching between Exploration and Combat modes

If it doesn't work, save and restart the game

Mass Effect: Andromeda character stuck in textures and can't get out

If this happens, then use fast travel (fast travel) to extract Ryder from the trap

How to increase FPS (Frame Rate) in Mass Effect: Andromeda

It should be said here that the problem can occur due to hundreds of different reasons. First of all, your PC, corny, may not fit the system requirements. I advise you to check if your computer meets the minimum requirements.
Further banal, but important advice about updating video card drivers. A lot of people still forget to do it.
And finally included vertical sync can also lead to lower frames per second and cause discomfort when playing.

Mass Effect: Andromeda won't launch but hangs in processes

You may have a firewall or antivirus running that is blocking the executable file "ActivationUI.exe" This file needs to be run when starting the game for the first time. Try temporarily disabling your firewall or antivirus, or add the above file to the exclusions. By default, the file is located in the directory » C:\Program Files (x86)\Origin Games\Mass Effect Andromeda\core\ActivationUI.exe"

Multiplayer not connecting

Remember that the connection in the new Mass Effect is by type peer-to-pee r. That is, multiplayer sessions are hosted on the players' computers (hosts), so connecting to your lobby host is very important. If you are experiencing connection problems or see errors 10044, 5800, 5801, 5802, 5803, 9001 try the following standard fixes:

Restart your router
If you're playing on console, make sure you have an active subscription PlayStation Plus or Xbox Live Gold
Make sure you have it open NAT
If you have enabled on your computer VPN or proxy turn them off.

If the problem is still not resolved, then check your ports on the router. The following ports must be open:

TCP: 443, 17503, 17504, 10000-19999, 42210, 42130, 42230.
UDP: 3659, 10000-19999.

Disgusting facial animation in Mass Effect: Andromeda

If it seemed to you that in this part of Mass Effect, facial animation has given up its positions to such an extent that now the log seems to be much more expressive in the presentation of emotions, then you were not mistaken. This problem, unfortunately, cannot be fixed, except that the thematic DLC will be released only in six months, but for now, it remains to look at unemotional faces with wide-open eyes looking deep into the abyss. You can read more about why Mass Effect: Andromeda has such an unpleasant animation in.

If you have not found your problem, then please wait a bit. The guide will be updated as it becomes available. new information about bug fixes in Mass Effect: Andromeda

Game won't start:

Make sure your system meets at least the minimum requirements of the game;
If you start the game, but nothing happens, then check the list of processes in Task Manager. If the game is present in the processes, it most likely blocks firewall or antivirus. Add an Application to the Exception ActivationUI.exe located on the way C:\Program Files (x86)\Origin Games\Mass Effect Andromeda\Core\.

2. Error on startup referring to DirectX:

Update first DirectX;
Also update the drivers for the video card, the minimum version of the required drivers is on NVIDIA: 378.78, and on AMD: 17.3.2;
Install or update packages VC++ 64-32-bit versions, put both.

3. Black screen:

First, check the system requirements. If the central processor is not powerful enough or there is not enough RAM, the game may freeze at startup and there will be a black screen, or the game just starts very slowly and is worth the wait;
If the capacity of your system is sufficient, you should make sure that they are all available for download. Click WIN+R, in the opened window enter msconfig, go to section downloads and click on the button Extra options and if there are ticks in points number of processors and maximum memory uncheck the boxes and save the changes;
Reinstall the program Corsair Utility Engine;
It is also worth trying to switch the game to windowed mode and back using the keyboard shortcut Alt+Enter.

4. Problem with multiplayer:

Disable proxy server and connection VPN.

5. The game lagged:

Apart from an internal code bug in the game, which will be solved by patches, there are three reasons for the game to freeze;
The central processor is too loaded, or your processor is weak, or it is loaded with something else and it is worth checking the list of processes in the Task Manager;
The RAM memory is full, the same as with the processor, or there is not enough volume, or check what is filled;
The video card can not cope, it is worth lowering the quality of the graphics.

The BioWare development team has put in a lot of effort to fix all the bugs in their Mass Effect product, but, alas, not everything has remained perfect. Unfortunately, the optimized version also produces a lot of errors, no matter how hard the developers try.

In the event that you experience bugs during the game, Mass Effect crashes or does not start, our guide will tell you what to do in most known cases.

Almost all the errors that users experience have long been discovered - everything has been done so that everyone can fix them on their own. Also, manufacturers periodically release patches in which they eliminate one or another common error. Consider also what you need to be confident user PC to fix errors yourself. Otherwise, if you have a poor idea of what you are doing, it is better to invite a person who will understand at least something in setting up a PC.

There are a lot of bugs in Mass Effect: Andromeda

Mass Effect won't launch or install

Mass Effect Error Number One: Direct X Install Critical Error Fix

This error occurs in some parts of the game series, for example, in the third. In the event that you install Mass Effect using Origin, you run the risk of not being able to install DirectX. This will display a message stating that a Direct X Internal Critical Error has occurred. In order to solve it, you should enter the C drive, then Program Files (x86). There, select the Origin Games folder, then in Mass Effect 3 - __Installer. In this folder, select directx, look for redist there, in which you should delete: DSETUP.dll, dsetup32.dll, DXSETUP.exe. After that, the error is removed.

The second error also occurs while playing the third part of Mass Effect

Its name is VC++ Runtime Distributable Package Not Installed Error. To resolve it, you must first download latest version Microsoft C++, for this, use the installation directory in Mass Effect 3. You can enter the official Microsoft website, and there you can already download Microsoft C++ 2010 x64.

On your PC, you can uninstall Microsoft Visual C++ 2010, as well as any other Microsoft programs that you have. After that, enter the C drive, find the Program Files (x86) folder. There, select the Origin Games folder, then in Mass Effect 3 -__Installer. After that, follow the path vc , after vc2008sp1 and into redist. There delete vcredist. After that, on drive C, in the same folder where you are, drop the Microsoft C ++ pack. After that, the problem with Mass Effect not starting should not occur.

One of common problems is that in Mass Effect there is an installation window in which the installation lasts indefinitely. To solve this problem, you should go to regeditor, then follow the path: HKEY_LOCAL_MACHINE, then SOFTWARE, Wow 6432Node, EA Games, and finally Mass Effect. Open this folder and go to GDFBinary. There, add to the Install Dir value. After that, copy this text and add it to the path C:\Program Files\Origin Games\Mass Effect (the installation path may be different). As a result, you will get this: ab (Default) REG_SZ (not installed); ab GDFBinary REG_SZ C:\Program Files\Origin Games\Mass Effect\GDFBinary_en_US.dll; ab Install Dir REG_SZ C:\Program Files\Origin Games\Mass Effect. Finally, restart your computer.

If Mass Effect won't launch and you get the error Mass Effect 3: Failed to Initialize The Physics System, it means that there are problems with the physics in the game. Pham should clean up the physics drivers and then update them. If everything appears again, then you should copy PhysXCore.dll and paste it into \Mass Effect 3\Binaries\Win32\.

If Mass Effect slows down, there is a way to check its performance. In the event that it is low, you need to increase it - this often happens when using a laptop for gaming. You should open the nvidia control panel, then enter "3d settings" and then "manage 3d settings". After that, go to the program settings, find the mass effect, and then change to high performance nvidia processor.

If during the loading of Mass Effect it is interrupted, the AWC.Dll Exe Loader error is displayed, then you should contact the Bioware moderator. Often this error appears in the second and third parts of the game.

Mass Effect crashes

Sometimes the game may crash to the desktop. It's clear that you want to eliminate this error, which interferes with the normal passage. To do this, you need to enter the toolbar, where you click on quality, and then select Performance.

If you also have a low frame rate and the picture freezes, then you should pay attention to the video card driver. After all, often Mass Effect slows down precisely because you need to update the driver. In order to do this, you need to enter the Nvidia settings, then enter the 3D management, select Program Settings, and then go to the "Add" line. In parallel, enter the game folder, and then along the path "Mass Effect \ Binaries \ Win32" and select "MassEffect.exe". After that, select the column "preferred graphics processor for this computer", and then apply "High-performance NVIDIA processor"

After that, reboot

If the Origin mode in Mass Effect does not start, then you need to check if the Internet is working. You can also turn off your antivirus program.

If Mass Effect crashes during launch, turn off Origin. If a black screen occurs during the process, you can lower the resolution, update the driver, activate software compatibility mode, or use launch through an exe file or config.exe.

If Mass Effect doesn't load, you can also try using the task manager to select MassEffect and then select Set Affinity. After changing the core to two.

It also happens when Mass Effect crashes and loads very slowly, then you need to remove the marker from the Enable Origin In-game item in the settings in the game.

All bugs in the game can be fixed by yourself

Other errors

Sometimes there is a little problem with the fact that your hero seems to get stuck. To do this, you should restart the game, entering the next time through a previously saved option.
If you are in multiplayer mode Mass games Effect does not turn on voice chat, you should double-check the microphone connection using the Tab button or reinstall the toy on your PC. Also, if you have a red microphone icon flashing, then you should update the driver. Also, as an option, you can reboot the PC.
But if the use of hotkeys does not work in multiplayer mode, then you should re-enter Mass Effect, and then select another hero in the lobby.
But if Mass Effect slows down and you have problems using the chat, then you should restart your PC.
During the game, errors in textures may occur. Then you should update the driver.
If you are disconnecting in the process, then you should look for less complex toys.
If you have an error in the process of finding friends in multiplayer mode, then this is not your fault - the developers have not completed the search.
If during the game the hero stops moving, you can try to jump and go for cover.

We hope our tips have helped to eliminate all problems, and now Mass error Effect will not occur.

For a long five years, fans of the Mass Effect series have been waiting for the release of the next part, and now, it has finally happened - the release of Mass Effect: Andromeda took place, which sends players to explore a new galaxy. However, not without a fly in the ointment in this huge barrel of honey. The fact is that this game, like many other modern blockbusters, suffers from many technical errors, which we will help you figure out in this small guide.

Although, before blaming BioWare for all human sins, we advise you to take a good look at the characteristics of your computer and compare them with minimal "systems". It is possible that your game is not going well because you are trying to play it on a weak machine. The minimum system requirements look like this:

CPU: Intel Core i5-3570 or AMD FX-6350
RAM: 8 gigabytes
Graphics accelerator: Radeon HD 7850 or GeForce GTX 660
Hard disk space: 55 gigabytes

The computer corresponds to the “minimal values”, but Andromeda still lags, freezes, crashes, does not start, freezes or simply slows down? In this case, you should look for other causes of these problems. Perhaps you have installed outdated drivers for components. First of all, we advise you to check the "firewood" for the video card, because card manufacturers often release the next versions of drivers right before the release of a new big-budget toy. You can download the driver for Nvidia, and for Radeon -.

Problems can also arise due to the lack of a number of important programs that often come with the game. It's about about DirectX , Microsoft Visual C++ and Microsoft .NET Framework (may be needed in different versions).

Mass Effect: Andromeda won't launch

You have downloaded and installed the game, but it still does not want to start, and when you click on the "executable" does not pop up any errors? Most likely, there was some problem during the installation. In this case, we recommend checking the integrity of the cache in the Origin program using the appropriate option. A complete reinstallation of Andromeda can also help - do not forget to turn off the antivirus before doing this, as it can take some game files for a virus and block them.

The game directory should not contain Cyrillic letters - only Latin. Therefore, in which case it is necessary to rename the folders. Such letters can also negatively affect the save system.

How to get rid of "soap" in Mass Effect: Andromeda

If you are fed up with a blurry image in the game, and you want to turn off such an option as Motion Blur, then we advise you to do the following:

Go to the folder with the installed game. By default it will be located here: C:Program Files (x86)Origin GamesMass Effect Andromeda.
Once in the folder, right-click and select the "create a new text document" option.
Now rename the created document to "user.cfg" (without quotes, replace .txt with .cfg to turn it into a configuration file).
Open this document with Notepad or any other similar program, and then add the line to it: "WorldRender.MotionblurEnable 0".
Save and exit. Everything, from now on the picture will cease to be blurry.

Lags, freezes, freezes, low fps and brakes in Mass Effect: Andromeda

The new part of Mass Effect in terms of graphics is noticeably ahead of Mass Effect 3, but this has also led to an increase in system requirements. In addition, a considerable number of players complain about constant lags and friezes. If you are facing the same problem, then we advise you to optimize your graphic settings by lowering them to the desired parameters. You should definitely lower the resolution scaling, ambient occlusion model and texture quality. These settings have the biggest impact on performance.

You should also wait for decisions from developers or players. They will probably come up with other ways to increase fps in the game. Do not forget to disable third-party applications when starting the game, as they can "eat" precious resources.

Here comes the solution from the players. In general, look carefully at our previous paragraph with the removal of Motion Blur, and then add the created text document the following lines to increase your fps in the game:

The graphics will not suffer significantly, but the frame rate will have to grow a little. If you don’t give a damn about the picture at all and you urgently need additional fps, then you can add a few more parameters to the above file:

RenderDevice.ForceRenderAheadLimit 0
RenderDevice.TripleBufferingEnable 0
RenderDevice.VsyncEnable 0
PostProcess.DynamicAOEnable 0
WorldRender.MotionblurEnable 0
WorldRender.MotionblurForceOn 0
WorldRender.MotionblurFixedShutterTime 0
WorldRender.MotionblurMax 0
WorldRender.MotionblurQuality 0
WorldRender.MotionblurMaxSampleCount 0
WorldRender.SpotLightShadowmapEnable 0
WorldRender.SpotLightShadowmapResolution 256
WorldRender.TransparencyShadowmapsEnable 0
WorldRender.LightTileCsPathEnable 0

Smart graphics settings

In the screenshot below, you can take a look at the relationship between Mass Effect: Andromeda's main graphics options and its performance.

Surely you have noticed that options such as shadows, anti-aliasing and lighting load the computer the most. If you lower them to an acceptable level, then most likely you will be able to leave the quality of effects and textures at high or even maximum level. In addition, you do not have to reduce the amount of vegetation shown on the screen.

In the settings, you will come across an option such as "Resolution Scaling", which can significantly improve the optimization of the game. The fact is that it affects almost the entire picture as a whole, without affecting only the menu and interface. With "medium" scaling, Andromeda's resolution will drop to 900p - reducing the quality of textures, shadows and other elements, but static details will be rendered at your standard resolution, so fonts will remain as readable as before.

Optimal settings for Hi-End systems (Intel Core i7, GeForce GTX 1070 and more powerful):

The "Shadows" parameter should be set to HBAO, high.
The "Effects" option is recommended to be reduced to the "high" value.
You can turn all other settings to the maximum.

Optimal settings for medium gaming PCs (Intel Core i5, GeForce GTX 960):

Reduce anti-aliasing to Temporal AA.
The "Shadows" parameter should be set to SSAO, medium.
The "Effects" option is recommended to be reduced to the "medium" value.
Activate chromatic aberration.
It is recommended to reduce the "Lighting" option to the "medium" value.
The "Vegetation" option is recommended to be reduced to the "high" value.
The “Post-processing” option is recommended to be reduced to the “low” value.
It is recommended to reduce the "Shaders" option to the "low" value.
The "Landscape" option is recommended to be reduced to the "low" value.
It is recommended to reduce the "Texture filtering" option to the "medium" value.
The "Textures" option is recommended to be reduced to the "high" value.

Optimal settings for weak gaming PCs (Intel Core i3, GeForce GTX 750):

Activate resolution scaling.
Set the "Shadows" option to the minimum value.
Lighting should be reduced to a minimum.
Activate or deactivate vertical sync.
The rest of the settings can be left at low or medium.

Mass Effect: Andromeda crashes without error

If you are quietly playing Mass Effect: Andromeda, but it suddenly crashes to the desktop without an error window, then this may be due to your hardware overheating. The fact is that when a video card or processor reaches critical values temperature, the system automatically minimizes all applications, and in some cases even reboots altogether. Overheating can occur for several reasons: insufficient power of components, a breakdown in the cooling system, a malfunction in the power supply, drying out of thermal paste, dust accumulation in the case, and so on. Therefore, you will need to conduct a comprehensive scan of your computer.

If your system is in perfect order or crashes are observed only in Andromeda, then most likely the game is either not installed correctly, or you do not have the necessary update or driver. However, a puncture on the part of the developers cannot be ruled out, so if nothing helped you, then all that remains is to wait for the release of the official patch.

Black screen in Mass Effect: Andromeda

If when starting the game or during gameplay you get a black screen, then most likely the problem lies in the graphics accelerator. He may either not "pull" Andromeda, or overheat. In addition, a black screen sometimes appears due to outdated drivers.

There are several other ways to solve this problem:

If you are using the Corsair Utility Engine then you will have to uninstall it. This is the only way you can get rid of the black screen.
Install the latest drivers for your video card (tick "clean install" when booting Nvidia).
Disable your antivirus or add the game to the exception list.
Disable the Origin overlay (it can be found in the client settings).
Make sure the game is fully downloaded and up to date. You should not try to play when the client reports that the project is playable - wait for the complete installation.

Players were able to find another method to get rid of the black screen in Mass Effect: Andromeda:

Go to C:UsersusernameDocumentsBioWareMass Effect AndromedaSave and open ProfOps_Profile.
Scroll down until you see GstRender.FullscreenMode. Next to it should be the number "1". Change it to the number "0" and then save.
Launch the game, it should be in windowed mode. Go to settings, then video options and change the display mode to borderless windowed. Problem solved!

Gives a lot of reasons to complain: in it, the faces are poorly animated, and the optimization on the PC is bad, and bugs often torment. But BioWare promises to fix most of these shortcomings soon. In the meantime, we are waiting - here is a list of what it is quite possible to handle on your own.

PC optimization

Andromeda struggles to hit 60fps on high and ultra settings, even at the recommended settings, most GTX 1060-level gamers are forced to settle for no more than 55fps. The difference is small, but still not pleasant enough.

Fortunately, this is solved more fine tuning. You can read more about this, but, but in short - lower the quality of the shadows, and performance will improve noticeably.

General measures

This may seem obvious to some, but make sure your graphics card drivers are up to date - part of the booting issues and performance can be due to outdated software.

Also make sure in the settings of the game itself that it is running in full screen mode - windowed and frameless windowed modes consume more resources of your PC.

And one more banal, but not obsolete advice. open system unit and see if there is a lot of dust in it. You can take a ruler and measure the thickness of the layer - if more than two millimeters have accumulated, then this can no longer be attributed to a statistical error. Dust greatly affects the heating of components, and this, in turn, affects their performance and lifespan.

Turn off your computer while cleaning. electrical network and open the windows wider - it's better not to inhale the dust. And do not go to the components with a wet rag - we remove large shreds with a vacuum cleaner (preferably with a brush attachment so as not to damage anything), then we blow it with a hairdryer (preferably by the window and always with cold air), and then we go through with an alcohol wipe. If the computer is more than two years old, it is better to check if the thermal paste on the processor has dried up, but if in doubt, it is better to entrust it to a professional or at least call a friend.

Known solved bugs

Black screen on startup or when minimizing the window- various utility programs like Corsair Utility Engine can cause the problem. Delete them and restart the game.

The process is activated, but the game itself does not start- here, most likely, the antivirus or firewall is to blame. Find this file ActivationUI.exe (by default C:Program Files (x86)Origin GamesMass Effect AndromedacoreActivationUI.exe) in the folder with the installed game and add it to the exclusion list of your security system.

When the mode is activated HDR picture looks wrong- A compatible monitor or TV is required to use HDR. If everything matches, just restart the game. Sometimes Radeon video cards having problems displaying colors in an extended range, try going into the graphics card settings and checking the HDR section.

Hard to hear ambient sounds- change the sound output mode in the audio settings, perhaps the one you have does not match the actual speaker configuration.

The game freezes on the loading screen - this can happen at any time, not only when starting or loading a save. Close the program and go to the Origin settings. There, look for a way to disable cloud saves, and try running the game repair - something might have gone wrong during the installation.

The sound disappears- restart the game.

Rider stuck in texture or failed- take out/put away the weapon, activate the scanner, jump. If it doesn't work out, you can always use fast travel or just save and load the game in the same place - the character will be freed.

Scripts required for missions do not work- leave the location and return, the animation should be activated.

Problems with online play- reboot the router, disable the VPN, if any. In addition, the game uses a peer 2 peer connection in multiplayer. so if your "host" is on the other side of the planet (although matchmaking is usually carried out in one region), lag due to high ping cannot be avoided.

Also, check the following ports in your computer's network connection settings:

TCP: 443, 17503, 17504, 10000-19999, 42210, 42130, 42230
UDP: 3659, 10000-19999

Bugs that will be fixed soon

BioWare has promised to release a patch soon, which should solve several common bugs. Here is a list of issues that will definitely be fixed in the update:

Video cards in Crossfire almost do not give an increase in power
PC version does not support Dolby Vision
Image stretches unnaturally when running on 4:3 screens
FPS drops heavily in Storm Canyons location
teammates teleport out of control or get stuck in one place
Objects in space behave incorrectly and tremble
Autosave happens too infrequently
Main mission scripts not working
If you often skip cutscenes, Ryder can hang in the air
If you run in zigzags, the rider can get out of control and start a cycle of random animations
Disappearing sound
If you create a new character immediately after exiting the menu from an existing playthrough, some quests and Journal items may be carried over.

The update will be released in the coming days.