Why does not the Internet turn on on android. Reasons for slow phone performance

Why the Internet does not work on the phone is a question that most users have faced at least once. The situation is unpleasant, but in most cases it can be solved. In our article, we will tell you in detail whether you can fix this problem and how you can do it, as well as how to set up data transfer on your smartphone.

# 1 Out of gigabyte package

On some tariffs, access to the network is limited if the user has used up a prepaid traffic package. Therefore, before asking the question why it does not work, you will need to read the terms of the tariff plan or seek advice from the operator to find out how to connect an additional package, if the amount of traffic has really come to an end.

# 2 Out of money

A common reason why the internet doesn't work is balance problems. Although bundled tariffs are very popular, there are still users who pay for each megabyte spent. The operator turns off traffic with a zero or negative balance, until the balance is replenished.

# 3 Lost network

On some phones, the communication module does not work very stably, so the signal sometimes "drops off", and with it the Internet. The problem, why there is no traffic, is fixed by restarting the phone. If this does not help, then you can try installing updates or even reinstalling the operating system.

# 4 Disabled function "Data transmission"

Another common reason why the mobile Internet does not work on the phone is the disabled "Data transmission" function. It's not difficult to enable it on Android:

Open "Settings".
Select "Network and Internet" in the list.
Check that next to "Flight mode" the slider is colored in grey colour (did not work).
Click "Data Transfer" and check if the slider is moved to the "Enabled" position. If the phone is dual-SIM, then the slider is separate for each sim.

If the Internet does not work for you on the iPhone, then the problem is solved in a similar way. In "Settings" you need to select "Cellular" and check that "Cellular data" and the network (LTE / 3G / 2G) are enabled.

Also, when looking for an answer to the question of why the Internet does not work on the phone, it is worth trying to remember whether you yourself turned off the data transfer from your operator.

After all, some operators allow you to block traffic in order to avoid unplanned expenses, but after that it is not easy to enter the global network. In such a situation, you will need to contact the support service or independently change the tariff settings through the "Personal Account".

# 5 Poor coverage

If the user finds himself in a new place for himself and his Internet connection stops working on his phone, then it makes sense to look for a signal somewhere nearby. Why is this happening? - So far, no mobile operator can provide ideal coverage, so even in large cities there are no network zones.

# 6 Wrong choice in "Network type"

In phones, you can choose which type of network will work in priority: 2G, 3G, 4G (LTE) - they differ in the maximum possible speeds. Also often present combined options: 2G / 3G, 3G / LTE or even 2G / 3G / LTE. In order not to wonder why there is no traffic, there are several factors to consider when setting up:

If the user travels a lot around the city, then it is necessary to choose not the fastest type, but the one with the greatest coverage. For example, in a city, 4G is present only in a few zones. If in such a situation you choose 3G / LTE instead of 3G, then most of the time the phone will check the network for lTE availability instead of quietly pumping traffic in a slower 3G. As a result, there are just numerous questions from users about why the Internet does not work on the smartphone, although there is a network.
The combined settings work well if the user's phone hardly moves, that is, 3G / 4G is better than just 3G or 4G.

To choose which type of network will work in priority, you need to open "Network and Internet" in the phone settings and select "Mobile network". Then set the settings in the menu that opens.

# 7 Settings are lost or is this the operator's first connection to the Internet

Often, when dealing with the question of why the Internet does not work on an iPhone or Android, the user finds out that he has lost / missing access point settings. However, this is easy to fix.

The easiest way is to call the support service of the cellular operator and ask to send automatic settings... The user only needs to click "Save" in the pop-up window, and the data transfer will start working. However, due to the peculiarities of the phone, this is not always possible, in which case the settings must be entered manually.

Before proceeding with the configuration, you need to find out the APN, username and password for your operator.

To set up a hotspot on an Android phone, you need:

Open "Settings".
Select "Network".
Click on "Mobile network".

You will need to open the "Access Points".
Check if there are already created APNs of the required operator. If there is - select, if not - click the plus sign in the upper right corner.
You don't need to fill in all the parameters. The user will need to come up with a "Name" (any), enter "APN", as well as a username and password, if the operator sets them. And click on the three dots in the corner and then "Save". Some of the other fields will be filled in automatically, some are simply not needed.

You can also configure APN on iPhone, for this you will need:

Open "Settings".
Select "Cellular".
Tap "Cellular and data communications".
In the block "Cellular data" you must fill in the APN, username and password.

These are the main reasons why there is no Internet on the phone, but there are more rare species malfunctions.

# 8 Viruses

It is not necessary to blame virus programs for all problems, however, they can also become the reason why there is no access to traffic. If the Internet is connected, but does not work on the phone, besides, money is spent from the account for data transmission, most likely, malicious software has started on the device.

On mobile OS, the choice of antivirus programs is small (Norton Mobile Security, Kaspersky Safe Browser, McAfee Mobile Security and a few lesser known programs), in fact, sometimes it's easier to simply reflash the device (reinstall the system).

# 9 Broken smartphone

And finally, the most unpleasant reasonwhy the mobile Internet does not work on Android, iPhone or any other system is a breakdown.

Changing the settings will not solve the problem, so you will need to take the gadget for repair, entrusting it to professionals.

Hopefully now any user using this detailed instructions identify the reason why the Internet does not work, and also fix some problems yourself.

I do not know what kind of Internet does not work for you: mobile, 3g, Yota, Mts, Beeline, Tele2, Megafon, Kyivstar, Life or any other.

Also, I cannot determine which version of android you have: 7.0, 6.0, 5.1, 5.0, just like on which device the Internet stopped working - on the phone, on smartphone Samsung Galaxy a3, asus, lenovo, sony xperia, zte, lg or on a samsung tablet, oysters or irbis and so on.

I only know that you now have grief and joy - grief the Internet does not work in your android and joy - you still have access to the network to find solutions on what to do to fix the connection.

There are many reasons when it does not work or works poorly with paid Internet, or rather slowly among users of smartphones, phones and tablets with Android OS.

Of course, I will dwell only on the basic lack of an Internet connection in the phone via a SIM card (SIM card) and wi-fi (wifi) with an android system.

The fact that the quality of coverage has a great influence on the speed and performance of the Internet, I think, is clear to everyone.

NOTE: if the Internet was and disappeared, then I recommend that you first reset the network settings. How - (it is not full reset and all your files will remain intact)

The most common reasons why the Internet stopped working on android

The most common reasons, at the same time the most simple ones, are still required to correct them. Here are 6 main reasons:

First, if mobile Internet or 3G does not work, you simply may be out of the coverage area. What to do? Go to a place where the network will be available.
The second is a zero or even negative balance on your account. What to do? Refill your SIM card.
Third, the "Data transmission" service is not activated. What to do? Contact the operator to connect.
Fourth, the access point is incorrectly configured. What to do? The access point setting depends on the provider. Contact him for setup data.
Fifth, mobile internet is disabled. What to do? Open "Settings" and select " Wireless networks"," More ", or" Advanced "(depending on the android version). Then "Mobile network" or "Mobile networks". In this section, check the box next to "Data transfer enabled".
Sixth - the android did not automatically register on the network. What to do? Reboot your device manually

Doesn't work on android mobile internet or 3G via bad APN

Let's start with the most common problem - APN. For the Internet to work, the APN must be configured correctly on the phone.

For different operators (Yota, Mts, Beeline, Tele2, Megafon, Kyivstar, Life), these parameters are completely different.

The easiest way is to ask the provider's employee to set up an APN, but not everyone is ready to do this.

I don't know if this is mandatory, but it would be good for the worker if he could help the client.

Moreover, this is not a complicated operation. However, if you are far from the operator, you can call him or see the settings on his website.

Android stopped working after updating in smartphone or tablet - how to fix

The very first thing you should always do if the Internet disappears or stops working in your smartphone, tablet or android phone, is to turn it off and remove the battery for a few minutes.

The method seems naive - believe me or not, it fixed my mobile internet several times.

A more effective and at the same time not very desirable option is a factory reset. It is better to use it when nothing else helps. Who does not know.

The next reason why the Internet may not work is a virus that blocks your access to the network, or you installed some malware yourself.

In this case, a reset will also help. Just before that, be sure to check the SIM card in another phone.

You should also remember that the mobile Internet may not work if the smartphone falls to the floor or is hit against the wall - the days of unbreakable “Nokia 3310” have already passed and modern phones should be treated gently and respectfully.

Internet does not work in android via Wifi

It happens that the phone cannot connect to the Wi-Fi network or it connects to the Wi-Fi, but the Internet does not work. If you only have one network, it might be related to your router settings.

In the case of a home network, check the encryption settings in the router (if your smartphone does not detect the network, you can temporarily disable encryption).

Changing your 802.11 router settings may also help, configure your router from “a” to “b / g”.

Unfortunately, not all routers interact correctly with specific phone models.

If your smartphone is not connected to any network, you can delete all saved WiFi networks... Press and hold the network until the menu appears.

In general, the internet on your smartphone should work with any modern router (currently on the market for sale).

To be honest, the last time I had a problem with the D-Link 524 router, it is no longer in production.

It didn't work with anyone android deviceat least with the standard settings.

I was then helped by the solution to create an open wi-Fi network and setting up filtering of mas addresses.

On the this moment I use a FRITZ 7490 router, which works great with any android device.

I dare say that the correct configuration of the router will allow a smooth Internet connection.

Cases in which it is not compatible with smartphones or tablets are already rare and often caused by a lack of knowledge about these devices.

Internet does not work on android - airplane mode is on

Most of android users, especially beginners, do not understand that one simple action can turn off the Internet on your smartphone.

Therefore, make sure that the settings allow for data transfer. Make sure Airplane Mode is not accidentally turned on.

This mode is most often found in a wireless network and should always be disabled, unless of course you really are on an airplane, although now it seems that the Internet has already been allowed on airplanes or is thought to be allowed.

Internet on my phone is still not working - how to fix

There is another way that can be taken into account if nothing else fixes the network.

It involves removing the battery from the phone while it is on. Then, when the battery is removed, hold the power (off) button for 30 seconds and release.

Insert the battery and turn on the phone. If this does not work, then there is nothing left but to reboot the smartphone to factory settings.

That's probably all. The reasons, of course, are far from all, but in order not to waste your time, at the beginning of the entry I mentioned that I will only touch on the basic reasons.

Whoever did not manage to fix their Internet, write in the comments - we will solve the problem together. Good luck.

We are used to always being online, so the situation when the mobile Internet on a smartphone does not work makes many people feel uncomfortable. Calling, chatting, gaming, and streaming applications require a continuous network connection. And as soon as the connection is terminated, we immediately find ourselves in a "network vacuum" where cards do not work, there is no opportunity to make calls via the Internet or check the weather. And sometimes the disconnection from the network occurs at the wrong moment and you need to quickly fix the problems. In this article, we have collected the most common reasons for stopping the Internet, and most importantly, solutions.

Insufficient funds in the account or out of batch traffic

Tariff plans cellular operators often include non-charged traffic or favorable conditions for ordering a package with traffic. If you do not control the consumption, applications will quickly use up the provided MB. If there is no money in the main account, then the Internet will not work either.

Solution: check the main balance and / or the rest of the packet traffic. Limit data sharing between apps when the mobile network is active.

Weak or missing coverage

This is a common reason when the mobile Internet stops working on the phone. In some places, the signal from cell towers does not reach or coverage is sufficient only for calls.

Decision: check signal level, change position. Sometimes an offset of 5-10 meters allows you to catch a weak signal.

Data transfer disabled

As unnecessary, users often automatically turn off the data transfer on their smartphone. Or, applications are doing this to save battery power.

Decision: check if data transfer is activated. Check apps with power saving features where internet might be disconnected.

The presence of viruses in the device

Some malicious programs deliberately block access to the network.

Decision: check your device for viruses.

Fixed network type

In places with poor coverage, the current network standard does not work. Only 3G or 2G works for 4G. If forced work with 4G LTE is set in the settings, the smartphone will not switch to another standard of communication with the Internet.

Decision: do not use fixed network type in places with poor coverage. Let your smartphone choose the network automatically.

Instructions:

Open the system settings, expand the "More" or "Advanced" section.
Open the "Network Type" item, where select the global mode.

Incorrect or missing mobile internet settings

An unexpected failure leads to changes in Internet settings. If another card was used for a while, the phone could change the access point.

Decision: check if the internet settings on your phone are correct. Make sure to use the correct access point for your operator.

Instructions:

Open the device settings, expand the "More" or "Advanced" section.
In the item "Wireless networks" select "Mobile networks".
Open the "APN Access Points" item.
If the access point is selected correctly, call the hidden context menu to view the access point settings. Check the correctness of the settings.

Operator outages

Sometimes telecom operators have unforeseen situations in the form of equipment breakdown. If calls and other services are working, but there is no Internet, there is probably an outage in the equipment.

Decision: call the operator and ask why the Internet does not work on the phone. Find out if there are restrictions on your number with access to the network.

Broken mobile device

Hardware or software problems are common when communication is missing or interrupted. If the problem is hardware - related to internal components, with a breakdown of the smartphone, then only qualified specialists can diagnose the problem. service center... If there is a software problem, the radio module may fail. Often the problem is solved by changing the firmware, after which the mobile Internet on the phone starts working as before.

Decision: check the functionality of your SIM card in another device. Also, install another SIM card of the same operator in your device. If the problem is with the device, please change the firmware. In extreme cases, contact the service center.

SIM card problem

Mobile operator cards contain memory and other components. Over time, the card becomes unusable, stops working or malfunctions until it is completely out of order. It happens that there is no Internet on the phone for this very reason.

Decision: if there are problems with the card in another device, and new card works properly, contact your operator's customer service center and replace the plastic. For convenience and time saving, call the operator, specify the location of the nearest CSC, as well as what data must be provided to exchange the card.

Output

Often, the interruption of the Internet is associated with a malfunction of the operator or a mobile device, which is often solved by a simple restart. Sometimes the problem is complex and consists of several reasons. If the Internet does not work for you, we recommend using the instructions above, starting with simple steps, and not immediately changing the firmware or taking the device to a service center.

If Android does not connect to the Internet via a mobile network, then the cause of the problem should be looked for in the system settings. IN rare cases mobile Internet does not work due to failures on the side of the telecom operator, but usually the user can fix the error on his own.

This article is suitable for all brands that produce phones on Android 9/8/7/6: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.

Why is mobile internet not working on Android?

The first thing to do if the mobile Internet does not turn on on Android is to make sure that data transfer is enabled in the settings.

Open the settings, go to the "Connections" or "Network connections" section.
Go to the Data Usage menu.
Turn on mobile traffic.

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You can also turn on the mobile Internet on Android using the quick menu. Swipe down from the top of the screen with two fingers and a full menu will open with buttons for quickly activating smartphone functions.

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The next step is checking the balance personal account... If your phone has two SIM cards installed, you need to see in the settings which one is used to connect to the mobile Internet, and make sure that the appropriate service package is connected to it.

Another reason that the mobile Internet does not work may be the incorrect registration of the phone on the network. To fix the failure, just restart the device. If this does not help, then check the APN point data by comparing them with the information from the operator's official website. Usually, APN data comes in a configuration message when the SIM card is first installed, but it happens that the user does not save them, or they get lost while using the system.

Go to the operator's website - MTS, Tele2, Beeline, Megafon or your regional network.
Find Internet settings for Android in the help section.
Open your phone settings. You need a section "Mobile networks".
Go to the subsection "Access points".
Change the current point or create a new one using data from the operator's website.
Reboot your device.

Manual aPN setting also helps in the case when the Internet does not work in some applications. If this does not help, you can advise to reset the network settings - in the last android versions there is such a function.

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Another possible reason for the complete absence mobile internet - lack of network coverage. If the "LTE / 4G" mode is selected in the Android settings, and the device is only in the coverage area of \u200b\u200bthe 3G network, then you will not be able to access the Internet. What to do in such a situation:

Open the settings, go to the "Connections" section.
Go to parameters mobile network.
Open "Network Mode" and set automatic switching between LTE, 3G and 2G.

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If the Internet still does not work in this mode, select a specific value - 3G or 2G. If you are in an area where the operator has no coverage at all, no mode change will help. This often happens on the road between cities - not only the Internet stops working, but also calls with SMS.

There is a small chance that problems with access to the Internet are related to preventive maintenance or a failure on the operator's side. To exclude this possibility, call your provider and clarify why your mobile Internet does not work.

Automatic activation of mobile Internet

Another problem with mobile internet is automatic connection and writing off money or traffic, depending on the tariff. This usually happens due to the fact that some application requires and uses it without your knowledge. It is very easy to calculate it:

Open the "Connections" section in the settings.
Go to the Data Usage menu.
See which app has spent the most traffic.

To avoid wasting traffic without your knowledge, turn off your mobile Internet. This can be done in the same section "Data usage" or in the Android quick settings curtain.

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You should also check the settings Play Market... If they include automatic updating of applications with any connection, then the phone will waste mobile traffic without asking permission.

It is difficult to tell right away why the Internet on the phone does not work. There are many reasons that can affect the quality of the Internet. The problem may be related to the equipment itself, poor network signal, lack of necessary settings, etc. Of course, there is no universal way to solve the problem. Before fixing the problem, you need to find out why there is no Internet, that is, to determine the specific reason.

As part of this review, we will tell you why the Internet may not be available and how to establish a connection to the network. The instruction will be relevant regardless of which operator you use. It doesn't matter if the Internet does not work on MTS, Beeline, MegaFon, Tele2 or Yota, we will try to help you fix the problem, of course, if possible.

The reasons for the lack of Internet and how to solve the problem

A modern person is addicted to the Internet and many do not find a place for themselves when their phone does not want to connect to the network or loads pages too slowly. Do not rush to panic, for sure the problem can be quickly eliminated and everything will return to its place. We have prepared a list of the most common reasons why the Internet may not work. For each reason, a separate instruction has been prepared, guided by which you can solve the problem.

The Internet may not be available for the following reasons:

Lost settings;
The subscriber is out of the network coverage area;
Technical work is underway on the operator's side;
The device is out of order;
There is no money on the phone balance;
The Internet traffic available within your tariff has run out;
Disabled data transfer on the phone;
There was no automatic registration in the network.

As you can see, there are many reasons for the lack of the Internet, and we will consider each of them in detail. Of course, other reasons are also possible, we have listed the most common ones. If you find it difficult to determine why the Internet does not work on your phone in your case, then read the article completely and check all the reasons.

Attention

In some cases, the subscriber cannot influence the solution of the problem associated with the lack of the Internet. For example, if the reason is in the device itself or is caused by technical work on the operator's side.

Internet settings are missing

It is likely that the Internet does not work due to the lack of necessary settings. Do not rush to write off this reason, even if you previously went online from your device, but at some point it became impossible to connect to the network. The settings could just go wrong. In any case, we recommend that you check the Internet settings on your phone. If you do not have the necessary knowledge, then your operator will help you. Contact the help center or order the settings yourself using a special command or SMS.

Request for Internet settings for the most popular operators:

Beeline. Call 06503 ;
MTS. Send an empty SMS to 1234;
Megaphone. Send SMS with text 1 to number 5049;
Tele 2. Call 679 ;
Yota. Order settings via.

If you are using the services of another mobile operator, then call the Help Center to order settings. Ask a specialist to send you automatic Internet settings. After updating the Internet settings, still no? Move on to the next reason!

The Internet is disconnected at the initiative of the operator

Have no idea why the internet is not working on your phone? Perhaps you simply ran out of traffic and the operator turned off your Internet access until the end of the billing period. Many will consider this reason too commonplace, but believe me, this is often the reason for the lack of the Internet.

Perhaps it makes no sense to explain how to fix the situation in this case. You need to wait for the next traffic package to be charged or order an additional Internet package from the operator. If you do not know how much traffic is available to you, get this information using personal account or a dedicated team.

Request information about the remaining traffic for the most popular operators:

Beeline. Call 06745 ;
MTS. Dial USSD-command * 111 * 217 # ;
Megaphone. Dial USSD-command * 158 #
Tele 2. Use the command * 155 # .

If, after requesting information about the remaining traffic, it turns out that you have already used up the Internet available until the end of the billing period, activate an additional package. A description of additional Internet traffic packages and commands for their connection can be found on our website or the official resource of your operator

Other reasons for the lack of internet

So you could not find out why the Internet does not work on your phone? Perhaps the reason is so commonplace that you don't even think about it, for example, you have a negative balance or data transfer is disabled. Below are the possible reasons lack of internet.

Data transmission is disabled. Check if your phone has data enabled. The path to this feature may differ depending on your phone model. On most devices running on operating system Android enable data transfer in a special menu that can be called up by swiping your finger from the top of the screen to the bottom.
There is no money on the balance sheet. Internet and cellular communication not working? In such a situation, the first step is to check the balance. Perhaps, there was a planned write-off (due to the presence of some kind of paid subscription). If the balance is negative, then to restore access to the network, you just need to replenish the account.
Bad network signal. If you can't get the connection, don't be surprised by the lack of internet. Unfortunately, cellular communication has not yet covered all corners of the country, so there is such a reason.
Maintenance work on the operator's side or high network load. Quite often, the lack of the Internet is caused by some actions of the operator himself. For example, technical work may be carried out, and therefore the Internet will not work. Also, do not forget about such a nuance as network congestion. These reasons cannot be determined independently by some signs. Call the support center and find out what the lack of internet is connected with.
There is a problem with the device. Technology is not eternal and sooner or later it fails. You may not be able to access the Internet, as this feature is no longer supported by your phone. Determine this reason without having certain knowledge in the phone device is difficult, so first you need to check all the reasons listed above. If all else fails, it makes sense to check the device by contacting the appropriate specialist.

We hope you found out why the Internet does not work on your phone and solved the problem. Of course, other reasons for the lack of the Internet are also possible, but it is not possible to consider all of them in one review.