I connect my iPhone to my computer and itunes does not see it. iTunes does not see the iPhone - a solution to the problem
Today on sale you can find a huge variety of mobile phones for every taste and budget. People who use the handset exclusively for calls purchase inexpensive devices, the cost of which starts from 500 rubles. For those who are used to surfing the Internet, listening to music, watching videos and using a camera, there are smartphones that are priced much more expensive. However, for 10 thousand rubles you can buy yourself a completely advanced smartphone that will meet all the necessary requirements. Leaders in this area are much more expensive, but their functionality is much higher.
Take, for example, everyone's favorite iPhone. At the moment, this is one of the most popular phones in the world, but this does not mean at all that there are no problems with it. For example, some users complain that they do not see the device at all when connected. Why? What to do in such situations?
A similar situation occurs most often after flashing the device to another firmware, in particular, custom. In addition, users whose iPhone has received any damage, for example, when dropped, often face a problem.
Standard solutions to the problem
- First of all, when connecting, try to examine the cable for damage. If none were found, still try to change the cable to a similar one, since it can be bent at the base, and it is basically impossible to notice this.
- Try plugging the cable into a different USB port. There is a high probability that it simply does not work (for example, due to a failure operating system).
- Restart your iPhone.
- Be sure to reinstall iTunes. If you have installed old version, then update it MANDATORY! Practice shows that without this, iTunes really may not see the phone.
- If it doesn't work, try connecting to another computer or laptop.
- You can try to reinstall the firmware or, if the reinstallation was completed, roll it back to an earlier version.
- Here is what we managed to find on the Internet. This problem is related to the device itself, so you don’t even have to touch the PC. The procedure is as follows: update iTunes to latest version, download iFunBox or DiskAid (both are free). Now run the program and copy the var/mobile/Media folder to your computer, then delete it from iFunBox or DiskAid (depending on what you are using). Now disconnect the phone from the computer, restart it and reconnect it. Should earn. The Media folder can then be copied back to the device.
- If it doesn’t help, then the problem may be in the cable connector (it is damaged) or the power chip, and in this case, the phone must be taken to a service center.
Got questions? Ask!
There are a huge number of problems that arise between your Iphone and the iTunes program. Perhaps the most popular problem is when iTunes on the computer does not see your Iphone (or other Apple device) connected via USB cable.
If you also have such a problem, do not rush to reinstall iTunes and restore the firmware of your Iphone. To begin with, it is worth remembering the latest actions performed on the computer and smartphone and understanding what could have caused this problem.
Most often, the reason lies in the USB cable that connects the smartphone to the computer. Check its condition and make sure that the wire is not broken anywhere, and on the part of the cable that connects to the smartphone, the contacts must be clean.
If the contacts are oxidized, then this problem can be solved with a regular eraser or needle. Lightly rub the contacts with an eraser, cleaning them from the accumulated layer of corrosion. If you are using a needle, just scrape it over each dirty contact. After that, try to connect your smartphone to the computer again.
There are several common problems, and, accordingly, their solutions:
1. The Apple cable is prone to wear and tear, so if the wires at the base of the cable are severely twisted and bent, then the cable should be replaced.
But do not rush to buy a Chinese cable in the transition for 100 rubles. Often, users, having decided to save money on buying an original cable, are left with a “broken trough”: when connecting the wire to the Iphone, the device may display a message that this accessory is not supported, and then you still have to buy the original cable.
2. Also, this problem may lie directly in your Iphone. First of all, try restarting your device. If this does not help, then try resetting all settings on your smartphone. This manipulation in most cases helps, because. it is the gadget settings that prevent the device from connecting to iTunes.
3. Following the restart of the Iphone, restart the computer as well.
4. Make sure your phone is at least 60% charged. It is advisable to charge it up to 100% before connecting the smartphone to the computer. This is necessary because connecting and synchronizing the device uses a large amount of resources, which consume a large amount of battery power.
5. While connecting the Iphone to the computer, other external devices connected to the computer with a cable must be disconnected.
6. The latest version of iTunes must be installed on the computer. On the official Apple website, you can download the latest version of the program that is suitable for your PC.
7. If none of the proposed solutions helped to cope with the problem, then there is another solution to the problem. Possible malfunction may lie in the fact that due to an error that occurred as a result of the first connection of the Iphone to the computer, the system changed the contents of some data, or rather, the folder var/mobile/Media. To solve this problem, this folder must be deleted.
And here third-party programs for a computer come to the rescue, which allow you to open file manager your device. These include iFunBox and DiskAid. Install any program of your choice. Download links for both programs can be found at the end of the article.
After installing one of the programs, copy the var/mobile/Media folder and transfer it to a safe place on your computer. Now this folder can be safely deleted from the smartphone's memory.
Finally, restart your iPhone and reconnect your gadget to iTunes.
The tips given in this article will help you get rid of the problem of iPhone not connecting to iTunes. Good luck!
We are often approached by readers various issues about solving any problems related to mobile devices and software. One of the most popular: iTunes does not see iPhone, what should I do?".
You can find a working way out of this situation on the Internet, but you have to make your way through the mountains of various information. In this article, we decided to combine all possible ways solutions and figure out why, after all, "iTunes does not see the iPhone."
iTunes often intimidates iPhone, iPad, and iPod Touch users. The program seems confusing, complicated, and extremely inconvenient. So he also throws out various pearls. Either the music is not synchronized correctly, or the applications have disappeared somewhere, or even iTunes cannot detect the iPhone (iPad or iPod Touch).
You should not despair (and switch to Android), there are always solutions to the problem. If iTunes does not see the iPhone, check if it works:
- Software. Reinstall iTunes by downloading the latest version from here.
- cable. Try using a different cable.
- computer. iTunes does not see the iPhone due to a malfunction of the Apple Mobile Device. Another computer may help resolve the issue.
- USB ports. Often it is the USB port that is the problem. Try using the connector on the back system block.
If all the standard methods did not help, then it's time to take on heavy artillery.
Can't see because he doesn't trust
The iPhone or iPad are completely self-sufficient, standalone devices, but they still need to be connected to a computer from time to time to transfer large amounts of data, install software, and so on. In this case, sometimes there is a problem of synchronization of devices, which can often be solved by the methods described below.
ON THIS TOPIC:"Trust this computer?" on iPhone and iPad - what is the message and why does it appear?
How to "reset trust" iPhone or iPad to all previously connected computers.
We will talk about trusted computers, or rather, the operating systems installed on them. When connecting an iPhone or iPad to a new computer for the first time (or after reinstalling the OS on an old one), the user is prompted to "Trust this computer?" and must answer yes to it in order to access the settings and content on the mobile device.
If you decline the request, then a synchronization problem may occur in the future., and in order to solve it, you will need to use the instructions below.
So, in order to get a second request and "begin to trust" your Mac computer, you need to select "Go —> Go to Folder" in the command line menu (or use the keyboard shortcut "⌘Cmd + ⇧Shift + G"),
and then go to /var/db/lockdown and delete all certificates in this directory.
On Windows XP, 7, 8, 10
In the case of Windows, you will also need to delete the contents of the Lockdown directory. To do this, you need to turn on the display hidden folders and files (Start -> Control Panel -> Folder Options),
and then navigate to C:ProgramDataAppleLockdown (for Windows 7, 8, 10) or C:Documents and SettingsAll UsersApplication DataAppleLockdown (Windows XP).
If removing certificates from a Windows PC did not solve the problem, you will have to use a more complicated method:
1. Right-click on the shortcut "Computer", select "Properties" and find "Device Manager";
2. In the "USB Controllers" section, right-click to call the context menu of the "Apple Mobile Device USB Driver" item and click "Update Drivers ...";
4. In the window that appears, click "Browse" and go to the C: Program Files Common Files Apple Mobile Device Support Drivers directory, where we are interested in a file called "usbaapl", which you want to install.
If none of the methods described above helped to solve the problem, then the problem is probably not in obtaining a trusted status for this computer. Try the following:
iTunes does not see iPhone or other Apple device in Microsoft Windows XP
1
. Close iTunes after disconnecting your device;
2
. Go to Start -> Run and enter in the window that appears services.msc or open Services In chapter Administration Control panels;
3
. Find an item Apple Mobile Device and in the next window click on Stop;
4
. After stopping in the same window, click on Run;
5
. After restarting the service, iTunes will be ready to work with your device.
iTunes doesn't see iPhone, iPad, or iPod touch in Microsoft Windows Vista or Windows 7
1
. In Device Manager, right-click your Apple iPhone (Apple iPad or Apple iPod) and select Update Driver in the context menu.
2
. Select " Search for drivers on this computer».
3
. Select " Select a driver from the list of already installed drivers».
4
. Click the button Install from disk". (If the button Install from disk» is not available, select a device category, for example « Mobile phone
" or " Memory device” (if available) and press the “ Further". Then the button will appear Install from disk».)
5
. In the dialog box " Install from disk» press the button « Review».
6
. Navigate to C:Program FilesCommon FilesAppleMobile Device SupportDrivers.
7
. Double click the usbaapl. (In 64-bit Windows versions this file is called usbaapl64. If the usbaapl64 file does not exist in the specified folder or the Drivers folder does not exist, look for it in the C:Program Files (x86)Common FilesAppleMobile Device SupportDrivers folder instead).
8
. Click the button OK» in the dialog box « Install from disk».
9. Click the " Further” and complete the driver installation procedure. Open iTunes to check if the device is recognized correctly.
iTunes does not see iPhone or other Apple device in Mac OS X
1
. Disconnect the device from the computer, after closing it in iTunes;
2
. Open a standard file manager Finder and move to shopping cart the following elements:
2.1
iTunes folder (you can find it by going to Programs);
2.2
iTunes program shortcut from the launcher;
2.3
File AppleMobileDevice.kext(you can find it in Finder(tab Transition -> Navigate to a folder) System -> Libraries -> Extension);
2.4
File AppleMobileDeviceSupport.pkg(you can find it in Libraries -> Receipts);
3
. Restart your computer;
4
. Delete content Baskets and restart your computer again;
5
. Download the latest version of iTunes for Mac (link at the bottom of the page);
6
. Connect the device and use working iTunes.
So, in a few simple steps, you will get rid of the "iTunes does not see the iPhone" problem, of course, if you followed the instructions correctly.
According to yablyk
iTunes not seeing iPhone? Judging by the number of requests, this is a fairly common problem that does not lose its relevance to this day. During its existence, a lot of solutions appeared on the Web, which we decided to put together.
Why is the iPhone invisible?
iTunes may not see your iPhone for a variety of reasons.First of all, it makes sense to rule out the version of the iTunes software glitch by reinstalling the Apple Media Combine. You can download the latest version of iTunes from the official website of the developer company.
Next, pay attention to the USB cable you are using. The wave is possible, it is faulty. In this case, the solution is obvious - replace the connecting cord and try to connect the mobile device to the computer again.
Also take a look at the connector for iPhone charging. Maybe he messed up. You can remove contaminants in service center or, at your own risk, at home with a brush or toothpick.
Is the problem still relevant? Perhaps iTunes does not see the iPhone due to errors in the PC software.
Computer does not see iPhone due to AMDS failure
Crashes in the AMDS service are also one of the reasons why iTunes on Windows refuses to recognize the connected device. In this case, a message may appear “This iPhone/iPad cannot be used because Apple Mobile Device service is not running."In this case, restart the Apple Mobile Device Service. This is done as follows:
- Close iTunes and disconnect your mobile device from PC;
- open command line by simultaneously pressing the Windows and R buttons;
- In the input field that appears, enter services.msc and confirm your action by clicking on "OK". The service console will open.
- Find Apple Mobile Device Service in the list, right-click on the name and select Properties from the menu.
- In the properties window that opens, find "Startup type" and select "Automatic".
- Then click the "Stop" button, and after "Start", restarting the service, and "OK".
- Restart your computer.
- Launch iTunes and connect your device.
I can't see my iPhone because I don't trust my computer
It happens that iTunes does not see the iPhone because once the question "Do I trust this computer" that occurs when you first connect mobile device to the PC, users responded negatively, "Do not trust." In theory, after a trust is denied, iTunes access to the contents of the mobile device is blocked, and trust warnings appear again and again when you connect this iPhone or iPad to your computer. In practice, various failures are possible that make a smartphone or tablet invisible to tuna.Along with updating iTunes to the latest version and reconnecting the mobile device to the PC, resetting trust settings and network settings can solve the problem.
To reset trust settings, open the Settings app and go to General > Reset > Reset Geo Preferences. After that, when you connect your iPhone or iPad to your computer, dialog boxes will appear asking you whether to trust this computer.
If this does not help, Apple recommends performing a network settings reset. This is done as follows: open "Settings" and go to "General"\u003e "Reset"\u003e "Reset network settings". Please note, in this way you will reset also WiFi networks and passwords, cellular network settings, and the VPN and APN settings you used before.
In addition to a software failure, the invisibility problem can take root in the hardware. For example, the reason may be the ingress of moisture under the body of the device. Check the liquid contact indicator (where it is located is described in the subsection) and pay attention to the material “iPhone fell into water - what you can and should do and what not”.
If none of the above helped you, Apple's media combiner still ignores the connected iPhone or iPad, try also looking for a solution in one of our old instructions - If you managed to fix the problem, let us know in the comments which method helped you.
If you did not find the answer to your question or something did not work out for you, but there are no comments below suitable solution, ask a question through our . It's fast, simple, convenient and doesn't require registration. You will find answers to your and other questions in the section.
Malfunctions in the operating system of Apple mobile devices are rare. But crashes in the iTunes program appear more often. Sooner or later, the user is faced with a problem: the iPhone does not connect to iTunes. The following methods will help resolve the situation.
When there are problems connecting iTunes and a mobile device, it is worthwhile to carry out a number of simple troubleshooting methods. First of all, reboot your mobile gadget. First, perform a normal reboot by holding down the "power" button until the "apple" logo appears (10 seconds). Connect to iTunes again, if this did not bring a positive result, perform a "hard" reboot. Press and hold down the "home" and "power" buttons until the apple is displayed on the screen (seconds 10 - 12). At the same time, restart your PC.
Check the USB cable and the port to which you are connecting the device. The cable must not be kinked, twisted or damaged. The cord must be original. Many connect the gadget through non-original analogues, which leads to a lack of communication. If damage is found or a non-original cable is used, replace it with a working original cable.
If you are sure that the cable is working, change the connection connector. Use ports on back side system block. They are directly connected to motherboard. Avoid using keyboard connectors or adapters.
Check the cable connector on your mobile device. If you notice dirt and plaque, carefully remove them with a toothpick. Check if the gadget works on a friend's computer. If the connection was successful on the other computer, the problem is with your PC. If the connection failed, or an error occurred, there is a problem in the device.
After verification mechanical damage go to the program. Start searching for iTunes updates. If updates are found, install them and connect to iTunes again. If there is no connection, remove the program from the PC completely using a special utility. Use a special utility, the program will delete all iTunes files and there will be no damaged files or garbage left that may interfere with the correct operation of the program in the future.
If you did not find a special utility, use the "control panel" and "uninstall programs". Uninstall iTunes itself, then Apple Software Update. Remove Mobile Device Support next . It is important to follow the sequence. Delete Bonjour next and Application Support . Be sure to restart your PC after uninstallation. Only after that download and install the latest current version of the program. Then reconnect to iTunes and see if the connection is established.
A common cause of failures is antivirus software. The software blocks the signal and does not allow you to connect to the program. To avoid such a problem, disable the antivirus program while connecting the mobile device.
Resetting the geo settings helps some users get connected. To reset, open the settings icon on your iPhone and go to the “general” settings section. In the area that opens, click on the "reset" subsection. In the proposed list, click on the "reset geo-settings" item. Connect to iTunes again.
"Named" errors
When the iPhone 7 does not connect to the computer, error numbers may appear on the screen of the iTunes working window. Conventionally, errors are divided into those that arose due to communication failures, those that arose due to a conflict with anti-virus software and due to incorrect connection via USB port. The first variant of errors is due to the inability to connect to the company's service. This happens due to technical work on the site. Examples of such errors: 1014, 1013, 3004, 17. Such problems are eliminated after technical work on the server has expired.
In the second case, the lack of connection is due to antivirus software, firewall or firewall. To fix this problem, the user needs to disable the software for a while. Error examples: 13014, 9807, -39. Error -39 also occurs when trying to download a song from the store. Indicates an outdated version of the program. Get out of the situation by updating iTunes to the latest version.
USB connection problems: 4005, 4013, 2001 - 2011, 14. If the screen says "error 14", replace the cord. Buying a new one is not necessary, borrow a cable from a friend. If the program writes "error 2011", then the problem is a port or cord malfunction. Connect the gadget to another connector, and replace the cable with a working one. No. 4013 appears during the process of restoring the device. Repeat the recovery procedure, after replacing the cord and entering the connected gadget into DFU mode.
In order to avoid connection problems, before I connect the gadget to the PC, I advise: remove the case, additional battery, bumper. Connect the cable on the back of the system unit. Use original accessories for communication. If you could not fix the problem yourself and do not know why it occurs, contact technical support.
