How to terminate the contract with Rostelecom. Are there any penalties for early termination of the contract?

It is not uncommon for Rostelecom customers to have serious difficulties when trying to terminate the contract. Sometimes they lead to scandals, disappointment and resentment against the company. To avoid this, you need to know what documents are needed to terminate the contract, what problems most often arise in this case, and how to avoid them.

Action algorithm

So, you have decided that you no longer need the services of Rostelecom. The first thing to do is to prepare all the necessary documents, namely:

1. Your copy of the agreement.
2. The passport.
3. The act of acceptance and transfer of equipment (if provided).
4. The equipment mentioned in the act.

Can't find my copy of the contract

This is a common problem, especially when it comes to a home phone contract. In this case, come to the company's office with all the other documents - there is always a second copy of the contract, which employees can find according to your passport data.

The contract is not for you

If the contract was drawn up for one of your relatives, then it is necessary for him to come to the company's office and write an application for termination of the contract. If for some reason this is not possible, then you will need a power of attorney on his behalf.

Important!

Before visiting the office of the company, make sure that all bills for services are paid off - otherwise you will not be able to terminate the contract.

Writing an application for termination of the contract does not yet exempt from payment for services. Therefore, if you do not want to overpay, then notify the campaign of your intention to stop using its services ten days before the expected date.

Common Problems

As already mentioned, the shutdown procedure is not always smooth and often hides a number of pitfalls, not knowing about which you can encounter unnecessary difficulties. Now let's look at the most common ones.

Service debt

Such a problem may arise, for example, if you have moved and forgot about the need to terminate the contract. Often, outraged customers come to the company's office and wonder where the debt came from if they have not used the services of Rostelecom for some time.

And this happens because although the service is disconnected for non-payment after some time, subscription fee and equipment rental fees (if any) continue to accumulate, from which we can draw a simple conclusion: by immediately terminating the contract, you will avoid overpayments and fines, and therefore, stressful situations.

Equipment debt

When terminating the contract, it is extremely important to hand over the leased equipment at a time if it does not need to be dismantled. If this is not done, then the rent for it will continue to accrue even after the refusal of services, and not at promotional prices, but at standard cost, which is higher, and a debt is formed.

The need to buy equipment

This can come as a complete surprise and cause a storm of indignation. This most often happens with an inattentive reading of the contract and the act of acceptance and delivery when connecting Rostelecom services.

You will have to redeem the equipment if in your contract, in the paragraph on the type of transfer of equipment to you, the method "Purchase and sale" and the payment method "Deferred or installment payment" are indicated. As such, you may be required to either deposit the full cost of the equipment (if the payment method is "deferred payment"), or deposit the remainder of the cost (if there was an installment payment).

Sample application for termination of the contract.

Frequently asked Questions

What should be indicated in the application for termination of the contract?

In the application, you must indicate your full name, passport details, contract number and details of the company indicated in it, the full name of the person in whose name the application is written, the text of the request, date and signature. Also, the application form can be downloaded and printed from the Rostelecom website.

Can I apply on behalf of a relative?

Yes, this can be done with a power of attorney, your passport and a copy of his passport.

Can I terminate the contract from another city?

Yes it is possible. To do this, you need to send the following documents by valuable letter:

• statement;
• a copy of the passport;
• a copy of the contract (if any);
• a copy of the power of attorney (if necessary).

Considering all of the above, we can summarize: in order to avoid problems and misunderstandings when terminating an agreement with Rostelecom, it is important to carefully approach its conclusion at the very beginning, before visiting the company's office, carefully study all its points and prevent the formation of debt. This approach will eliminate unpleasant surprises and will help make the procedure for terminating the contract easy and painless.

Starting cooperation with Rostelecom, each client signs an agreement. This is how an agreement is concluded for any service, whether it be television, mobile communications or the Internet. To refuse them, you need to write a statement about the termination of the relevant contract. This material provides full list documents and ways in which this can be done.

Application for termination of the contract

First, a valid client of the company needs to download to terminate the contract. Open the downloaded document in a text editor and see the following:

The position and surname of the person to whom it is addressed are already entered in the "header" of the application. The user needs to indicate his full name and enter the following information in the empty fields:

• from what date he refuses the services of the company;
• contract number (can be found in the document that you signed at the time of concluding the agreement with Rostelecom);
• reasons for refusal;
• date and signature.

Before taking the document to the service provider, it is necessary to pay in full. Re-read the previously signed contract and make sure that you did not rent or install any equipment from Rostelecom. If they did, then the debt must be paid in full.

Second important point regarding the termination of the contract. If the latter states that in case of refusal of services earlier than in a year, the client undertakes to pay some kind of compensation to the company, this will have to be done. The contract will be terminated only after the fulfillment of all the described obligations.

Termination of the contract for the Internet

Why can a client refuse the services of their provider? Most likely, due to the fact that the real speed of the Internet is much inferior to the one that the company guaranteed to provide. There is one here important nuance, causing various misunderstandings.

The contract for the supply of Internet services always indicates the maximum speed of the Internet. This does not mean that it will always be like this. At certain times of the day, the load on the provider's lines increases and the Internet speed drops.

This usually happens in the evenings, when most users return home and enjoy "plunging" into the World Wide Web. Due to overloads, all kinds of technical failures are possible, and not just a drop in Internet speed.

If you still decide to change providers in the hope of getting better services, first re-read your contract with Rostelecom. If you rented a router, you will have to return it to the company. Have you purchased equipment on credit? Kindly pay off the rest of the debt!

Termination of the contract for television

Rostelecom's interactive television is attracting more and more viewers. To ensure the quality of the broadcast, the company provides excellent equipment. No less seductive are a large number of interesting channels, as well as additional services, which can be found on the Rostelecom website.

One of them is Multiroom. This is a service that allows you to watch programs on several TVs at once. The Mullscreen service allows you to enjoy the chic quality of broadcasting on your laptop or phone. In order to enjoy all these benefits, when signing the contract, the client receives - usually by installments - quite expensive equipment: a video sender and a set-top box.

Installments are most often granted for 36 months. If the client refuses the services of Rostelecom earlier than this period, he, accordingly, will have to pay the remaining amount in full. If the listed equipment was rented, you just need to pay for using it in the current month.

Termination of the contract for the phone

Now almost everyone uses mobile communications. Accordingly, the need for a home landline phone is gradually disappearing, and many Rostelecom customers decide to turn it off. To do this, call the company's technical support and voice your requirement to the operator.

Almost certainly, the manager will immediately offer an economy tariff from Rostelecom. With it, you can significantly reduce costs and, thanks to this, do not turn off your home phone. Doesn't this option work for you too? Then check if there is any debt on your account. If there is a debt, settle with the company using bank card and demand that the phone be turned off.

List of documents required for termination of the contract

The previously downloaded and completed application form for termination of the contract must be printed and taken to the company's office. The following documents should be attached to it:

• the passport;
• certificate of ownership of the apartment (along with a photocopy of this document);
• sale and purchase agreement, if you bought the property (+ copy);
• actual agreement with Rostelecom.

You can choose the nearest office of the company to you in the list of branches of Rostelecom. Be sure to call the manager before visiting. Find out if this branch accepts applications for termination of contracts (in some, this service is not available).

If the representative office of the company accepts applications, but for some reason they refused you, be sure to find out the reason. By law, the client must fulfill all the terms of the contract. The agreement can then be terminated. Perhaps a representative of Rostelecom will point out just at this moment.

If there are no legally impeding circumstances, but they still do not want to accept your application, complain to the management of the company in your city. Send a registered letter to the central office and describe in detail the essence of your problem.

Attention! If you stop paying for the phone or the Internet, the contract with the company providing the service is not automatically canceled! But your debts continue to grow, which will very soon lead to the need to closely and extremely unpleasantly communicate with collectors.

Do not be lazy, write a statement and properly terminate your relationship with Rostelecom! Also, don't forget: you can temporarily disable the service if you plan to leave for a long time. Upon return, it can be connected again under the same conditions.

To obtain the right to use the services of Rostelecom, the client concludes an appropriate agreement with the provider. It contains the conditions for the provision of the necessary services and the provisions governing the issue of cancellation of the agreement. To a certain extent, they complicate the process of terminating the contract with Rostelecom and therefore require special attention from the subscriber side.

Content

• 1 Reasons for termination of the contract
• 2 Required documents
• 3 Termination of the contract with Rostelecom (step by step)
• 4 Frequent problems upon termination
  • 4.1 Loss of contract
  • 4.2 Debts
  • 4.3 Absence of the person making the agreement
• 5 How to return equipment

Reasons for termination of the contract

There can be many reasons for refusing service, including:

• low internet connection speed;


• not enough high quality signal when watching TV or using a home phone;


• too long resolution of emerging communication problems;


• the disadvantage of the proposed tariffs;


• availability of more profitable offers from other providers.

But regardless of what exactly caused such a decision, the procedure for canceling a contract with Rostelecom is carried out in the same way.

Required documents

The basic package of documents required to terminate the agreement includes:

• a copy of the contract for the Internet, TV or telephone connection, which is in the hands of the user;


• identity card (passport);


• the act of acceptance and transfer of equipment (if any) together with the device itself, on which the paper was issued;


• certificate of ownership of the apartment (original and photocopy).

Having prepared the papers from the above list (only the first two items are mandatory, the rest are taken into account if necessary), the user must personally appear at one of the offices of Rostelecom.

There he will be able to familiarize himself with a sample application for termination of the contract and, focusing on it, draw up an appropriate document. However, to save time, it is recommended that you print out the application form yourself and fill it out right at home, and then transfer it to Rostelecom employees along with other documents.

The following information must be included in the completed application:

• data of the employee in whose name the paper is issued;


• Name of the applicant;


• passport data;


• contract number and the details of the company contained therein;


• Date of preparation.

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The document must be completed with the signature of the compiler.

Important! Presenting a certificate of ownership of the apartment is not mandatory, but it significantly speeds up the procedure for canceling the contract.

Termination of the contract with Rostelecom (step by step)

If we describe the process of canceling the agreement on the provision of communication services step by step, it will include the following items:

1. Repayment of all existing debts for payment for Rostelecom services.


2. Return or purchase of used equipment.


3. Collection of necessary documents.


4. Submission of an application.

In the absence of any obstacles, the complete shutdown of the Internet, telephone or television occurs 10 days after the applicant's request.

Attention! The procedure for terminating the contract may not be carried out in all offices. Therefore, it is necessary to clarify in advance which of them can be contacted on this issue.

If the user wishes to terminate the contract and hand over the equipment, but is refused to carry out the corresponding procedure, then the reason for such a decision must be explained to him in detail. Usually it is associated with non-compliance with one of the provisions of the contract. If this is not the case, the user can seek help in resolving the situation from the city leadership.

Frequent cancellation issues

When canceling an agreement with Rostelecom, some difficulties may arise, the most common of which are:

Loss of contract

In this case, it is necessary to make a preliminary call to the nearest office of the company and tell about the situation that has arisen. Using the applicant's passport data, Rostelecom employees will instantly find and re-print the necessary document.

debts

It is impossible to achieve termination of the agreement if there are debts on the account, therefore, before starting the procedure, you should make sure that they are absent or replenish the balance in order to “get out of the minus”.

Absence of the person who made the agreement

The rules for termination of the contract state that both parties must participate in the procedure in person. That is, the person for whom the service was issued will have to confirm his decision by coming to the provider's office. If it is not possible to do this, then the user will need to prepare a power of attorney to disconnect (notarized), which will allow another person to act on his behalf. When contacting the company's employees, the authorized person will have to present:

• your passport;


• photocopy of the principal's passport;


• the power of attorney itself.

In addition, he needs to prepare the rest of the documents necessary for the procedure, pay off all the debts on his personal account in advance and pay for the equipment.

Important! If less than a year has passed since the signing of the agreement, then when it is terminated, compensation may be required (this moment should be stipulated by the provisions of the agreement).

How to return equipment

By connecting the Internet or home television, Rostelecom, together with the service itself, can provide users with:

• adapters;


• routers;


• video senders;


• TV set-top boxes.

All of the listed equipment is expensive and requires payment, which is usually carried out in installments. The process of reimbursement of the cost of the device to Rostelecom can take up to 3 years. If the contract is terminated before the end of this period, then you will need to pay for the device in full first.

In the case of free or paid rental of equipment, the client can terminate the contract and return the device to the company without paying additional funds(provided that it is fully functional, or has become unusable through no fault of the user). But if an employee of the company detects breakdowns caused by improper handling of equipment, the device will have to be redeemed.

Breaking an agreement with Rostelecom is not an impossible task, and if you follow all the above instructions, this procedure will not cause any difficulties at all. Therefore, if necessary, you can safely contact the office of the company and submit an appropriate application.

Gone are the days when Rostelecom was a communications and Internet monopoly. There are more favorable conditions, and users often simply forget about a bulky router and complex Internet access system, or do not pay for a home phone.

Accumulating debt can ruin your credit history, cause you to be denied travel abroad, and undermine your family budget.

Terminating the contract with Rostelecom is a legally competent way to protect yourself from these problems. Let's see how to do it right.

Reasons for termination of the contract with Rostelecom

The principle of freedom of contract operates in the Russian Federation, a subscriber who pays for communication in a timely manner and uses it without violating the law can terminate relations at any time, simply at will.

You need to end the relationship if:

• They do not use the home telephone, the subscription fee is charged;
• The Internet provider was changed, but the contract was legally concluded;
• An apartment is being purchased, but they do not plan to use a home telephone;
• The subscriber lived in a rented apartment and decided to move out

In a statement, the company will ask why the decision was made, but it cannot refuse to terminate on grounds other than the existing debt.

Conditions for terminating the contract with the provider

A feature of this company is the "linked" nature of subscribers' accounts. Physically, the Internet is not tied to home phone, but if there is a debt for the latter, Rostelecom may refuse. This does not comply with the requirements of the law, and can be challenged in court, but due to time savings, subscribers usually simply pay off the debt.

There are only two legal conditions:

• Termination by the person who concluded it or his legal representative by proxy or court decision;
• Absence at the time of debt repayment.

Important: can be assigned additional condition, if the subscriber took a router from the company, which, according to the conditions, does not belong to him. The equipment must be handed over in an undamaged condition suitable for work. If the RT employee does not accept the equipment and claims that it is damaged, a penalty is charged.

What documents are required to terminate the contract

The landline phone can be turned off when:

• The presence of a passport or a document that replaces it;
• Provision of a photocopy of the certificate of the right to residential premises (certificate of ownership or contract of social tenancy of residential premises);
• Attachment of checks for the repayment of payment, if there was a debt.

V Lately checks are not asked, since the specialist sees the payment in the system immediately after it is made. Termination occurs upon application, a passport is needed as a document to verify the identity of the applicant.

Important: if the applicant cannot terminate personally (advanced age, illness, limited movement), a notarized power of attorney is provided. For persons staying in nursing homes and medical hospitals, certification of a power of attorney is allowed official(chief physician) of the institution.

Full algorithm for terminating the contract: step by step instructions

Step 1. Pay off all existing debt. If it is large and it is not immediately possible to extinguish it, you need to go to the RT office and conclude an agreement on repayment of debts. It will help you avoid accumulating penalties. The agreement is not an analogue of termination, and does not terminate obligations to the company.

Step 2 Contact the Rostelecom office in person or through a representative with necessary documents to file a termination notice. Sometimes it is advised to send such a statement by mail with a notification by printing the form at home from the site. This is an option, but in person or through a power of attorney is preferred.

Step 3 Wait for the notice of termination of the contract, and collect the balance of money from the account in person, with a passport.

Rostelecom has a special offer, according to which they offer to reconfigure the equipment when changing the address, and not terminate the contract. Those who are not comfortable with this option must choose another reason when canceling services, such as switching to another provider, financial difficulties, or poor quality.

Filing a termination notice

The notice of termination of the contract has legal significance, since from the date of its submission the subscriber is not obliged to pay for communication services, and it is from the date of filing the application that the period for the forced termination of the contract in court is calculated if the company unlawfully refuses to terminate the contract.

Typically, the notice will state:

• Full name, passport data, registration of the person terminating the contract;
• Request to terminate the contract in an unambiguous manner;
• Reason for termination of the contract;
• Information about the absence of debt;
• The subscriber's application is signed personally.

How to prepare for going to the office

To prepare for going to the office means paying off the debt, and photocopying the passport (“Person” and registration), as well as documents on the right of ownership or a social contract, if the contract for the provision of fixed telephone services is terminated.

Rostelecom is "famous" for its queues, so you need to free up several hours for the procedure. But the company works on Saturday, which simplifies the task for people employed according to the usual office schedule.

If the apartment is jointly owned by the spouses, the spouse who entered into the contract goes to the office. But he is obliged to take from his partner a statement in free form that he does not object to the termination of the contract with RT.

When an apartment is provided under a social tenancy agreement, permission to terminate the agreement is taken from all adults who are members of the tenant's family.

Delivery of equipment

Equipment is rented either at the RT office or at the place of residence of the subscriber. The option is selected depending on what type of equipment is rented. The acceptance certificate is drawn up by an employee of the company and must contain an unambiguous indication that serviceable equipment is being transferred.

Cancellation of the contract through a personal account

In One personal account the contract cannot be terminated completely. In fact, it only fills out an application for termination.

You need to go to your personal account using your login and password (they are written on the contract with RT), and select the appropriate tab.

By filling out an application, you can achieve the so-called non-public tariff, that is, a reduction in the cost of services without terminating the contract. To do this, you need to choose among the reasons for termination the high cost of services, and wait for the operator's call. If the subscriber for a long time and regularly paid, he will be offered a favorable tariff at a reduced price.

After filling out the form, you should:

• print it out;
• Call the hotline to find out which address to send the application to, and whether it is possible to send an application by e-mail in your area;
• Submit an application;
• Check the status in your account

Important: if the blocking has not occurred, and the contract has not been terminated, you will have to personally contact the company's office.

Termination of the contract by the heir of the subscriber

In inheritance, two scenarios are possible:

• The heir accepts the inheritance and renews the contract, and then decides to terminate it;
• The heir initially decides to terminate the contract and does not want to use the personal account.

In the first case, you need:

• Apply with a passport to the office in the general manner;
• Pay off the debt and write a notice of termination.

Important: the debts of the testator are transferred in accordance with Article 1175 of the Civil Code to the heirs. If they are too large, it is advisable not to accept the inheritance. If they are commensurate with the value of the property, and if the inheritance has already been accepted, the contract will not be terminated until the debt is paid in full.

In the second case, the heir provides a death certificate of the person who entered into an agreement with Rostelecom and writes a statement indicating that he does not want to continue the contractual relationship.

Possible problems

If the contract has been lost, a copy can be requested from the Rostelecom office. It must be issued without fines and penalties.

When drawing up a contract for a third party, this person must terminate it, but legal actions are possible by power of attorney certified by a notary.

If there is a debt for services or equipment, it is required to pay it off. Cancellation is possible only after full repayment. You can approve the payment schedule, and repay it gradually, while freezing the provision of the service.

Why Rostelecom refuses to terminate the contract

If a representative of Rostelecom calls the subscriber and offers him preferential terms for continuing the relationship, this is not a refusal to terminate. Usually, the subscriber can terminate the contract if he refuses these conditions.

Penalties are possible only under promotional contracts, where the condition for obtaining a preferential price was to limit the possibility of terminating the contract by the terms. You need to carefully read your contract to find out about the legality of fines.

How to return the balance of funds from the account upon termination of the contract

After Account will be blocked, the subscriber will be notified that the contract has been terminated. After that, you can go to the department of termination of contracts to a specialist with a passport, write an application and the money will be issued at the box office.

Questions from subscribers

How to find out if there is a debt?

You can view the debt in your personal account, or call the Rostelecom hotline. If there is no time, you can try to pay in Sberbank Online and the system will show the debt automatically.

What to do if employees refuse to terminate the contract or in every possible way interfere with the procedure?

If we are talking about refusal due to damage to equipment or debt, you will have to pay it off, there are no other options. When employees evade their official duties, you can complain to the head of the branch in a simple written form and send a letter to Rospotrebnadzor.

The tenant left, can the owner of the premises terminate the contract?

No, if there is no power of attorney. The obligation to pay will be on the tenant, unless the agreement was concluded on the owner's passport by the tenant. In this case, its location does not matter, you can terminate the relationship.

Timely termination of the contract will save you from accumulating debts and will allow you to correctly plan your budget and receive only high-quality services.

Recently, the termination of the contract with Rostelecom has become a difficult procedure due to the company's own conditions for canceling the contract. This article will discuss in detail how to terminate the contract in cases of disconnection of the Internet, television, and telephone communications in different life situations.

What documents are needed to terminate the contract with Rostelecom

By default, you need a small set of documents, these include:

• The contract itself.
• Identity document.
• In some cases, the act of acceptance - transfer of equipment.
• Equipment from this act.
• Certificate of ownership of the apartment and its photocopy.

And, of course, a personal appearance at the Rostelecom office of the person with whom the contract was concluded. If everything is clear with the first two points of the list: they are mandatory and there can be no termination without them, then the remaining points must be specified separately.
The equipment transfer certificate is drawn up separately by Rostelecom employees when you connect a particular service, if the company issues you a device at the same time. For example, it can be a router or an ordinary adapter that you even forgot about. All of them are included in the list of this act. Upon termination of the contract, you need to return all devices back to Rostelecom or pay their full cost.
Look carefully at your act of transfer, if it says “Purchase and sale of equipment”, then you will have to pay part or all of the cost of the device, namely:

• “Delayed payment” method – payment of the full cost,
• “Installment payment” method – payment of the remaining cost of the device.

The certificate of ownership of the apartment is not included in the official list of documents for termination on the company's website, however, users who have gone through this procedure claim that this will speed up the process several times.

Having collected this package, you can contact the office and fill out a special application, or do it right at home, thereby reducing the time spent in Rostelecom. Print your form by formatting it as follows.

Find out all the names and numbers of branches of Rostelecom by hotline your city. Indicate your passport details, Surname, First Name, Patronymic, contract number, as well as company details that are indicated in it. Date and signature are required.

You can download the form form from the official website of Rostelecom, or write it yourself in any text editor.

If you have collected everything you need and arrived at the appointed time, then there should be no problems, however, if you do not have one of these documents, the procedure becomes more complicated.

How to terminate the contract with Rostelecom if the contract is lost

In this case, call the office of the company in advance and tell us about your problem, namely, the loss of your copy of the contract. This issue will be resolved quickly, as employees can find it in the database by the user's passport number and print a new copy of your contract.

How to terminate an agreement with Rostelecom if the agreement is not for you

Termination of the contract occurs with the personal participation of both parties. This means that the person whose name is entered in the contract must himself come to the company's office for the termination procedure. If for some reason he cannot do this, then a power of attorney certified by a notary by this person will be required.
Then you will need a copy of the person's passport, a power of attorney in your name, your passport. The remaining documents remain unchanged from the first paragraph of this instruction.

Please note that all debts will have to be repaid by you, and not by this person, so take care in advance that there are no debts on the account and Rostelecom equipment is paid for.

Nuances of termination of the contract with Rostelecom

Most often, when connecting the Internet and home television, the company itself provides a video sender and a TV set-top box or a router and some adapters. Of course, all devices are not free - they are provided in installments for a certain period. Practice shows that usually this period is 36 months. During this period, the cost of the equipment will be fully repaid. If you terminate the contract earlier than the period specified in the transfer act, then you will reimburse the company with your own funds for the residual value.

Also, termination is not possible if you have not paid off all debts on your account. Pay for them in advance.

Communication services will cease to operate ten days after the application is submitted to the company's office.