Access to a single personal account of OAO Rostelecom. Personal account Rostelecom

A personal number is required to identify clients when concluding an agreement with RTK at the company's office, by calling 8-800-100-0800 or on the website: https://rt.ru.

How to add a new ID?

To add a personal account in your personal account, you just need to go through a simple registration by following step by step instructions system or log in to the site, and perform the following steps:

Select the "Add Service" command at the top of the screen.

2. Specify the city where the service will be provided and click on the "Continue" button.

3. Decide on the type of added option: Internet, telephony or TV.

To connect the “Home Internet”, you need to specify the login and password for accessing the option from the contract.

To connect " home phone» you should specify the phone number with the city code and click the button «Confirmation». Then use your home phone to contact the subscriber service by phone: 8-8001002048 (calls are not charged) and enter the code shown on the screen.

To add Interactive TV, you need to enter a login and a connection code displayed in SMS on the TV screen.

4. Press the "Confirmation" button.

To link services in your personal account, you need a “Unique Identifier” of RTK. When connecting several services from RTK, after connecting one option, other services at the specified address will appear on the user's page automatically.

Important! Activation of a personal account is allowed only at the address where the option is registered.

How to view and print an invoice?

Option 1:

1. In the category "My services" you need to specify any option: Internet, telephony or TV.
2. At the bottom of the section, in the "Documentation Delivery" subcategory, you need to set the "View Invoice" option.
3. A pop-up window will display a list of accounts registered in the last 6 months. (you can specify a period of 24 or 36 months). Against the selected account, click on the document icon.
4. A separate bookmark will open in the browser with a receipt in PDF format.

Option 2:

1. On the right in the corner of "My Services" click on the link "Document Management".
2. In the window that appears, set the period for creating invoices and set the "Update" command.
3. Select the "Documentation" icon in the line with the required personal account for review and printing. A PDF document will open.
4. Specify the "Envelope" icon and set the address for receiving the account number by e-mail.

How to find out the identifier code from RTK?

In personal account

It is enough to open the user page and check which set of numbers is used to conduct payment transactions, this requires:

• Open the link kabinet.rt.ru.
• Enter your username and password and click on the "Login" button. Unregistered users will need additional time to provide registration information.
• Specify the contract number by viewing the LC table, which displays a list of commands: "my options", "payments", "bonus program", "support".
• Under the "my services" section, the subscriber identification code is displayed.

Help Desk

Telephone to help subscribers hotline 8-8001000800. When contacting the call center, a technical support worker will ask you to provide your passport details and check that they match the information specified in the contract. To identify a person, you can use a code word.

You can contact the technical support service at the additional number: +7 908 221 00 41. This phone is used to service subscribers within the Russian Federation and abroad.

At the company office

RTK subscriber service points are located in every city. When contacting the office of the company, it is important to prepare a document proving the identity of the subscriber specified in the contract. Servicing of third parties is carried out by proxy.

If you have already used the personal account of the Rostelecom company, then you should be aware that you can perform any actions with your tariff plan only when your personal account is authorized. This means that it should be confirmed using the login and password for access to one of the connected services, to which your personal account belongs.

The authorization process, as a rule, does not take a lot of time and does not create trouble for those users who know the login and password for accessing services. Here the situation is quite different for those users who do not remember either the login and password. In such cases, you should review your contract, usually the data is indicated there. In extreme cases, you can always contact the nearest user center - the company's office, where they will help you restore access and go through Rostelecom personal account authorization. So there are the following types of authorization. Based on which service you have connected, each of them is described in more detail below.

Home Internet Authorization

If the user has added a personal account in his personal account for the service " Home Internet Rostelecom”, then you can authorize it as follows. The user needs to click on the button More about the account”, which is located opposite the personal account. Next, you will be taken to the page of an unauthorized personal account, after that you need to click on the button " Authorize personal account».

You will see a form for entering a login and password, in which you must enter your login and password for accessing the Internet. If everything is done correctly, then your account will successfully pass the authorization procedure, and you will be able to connect additional options and manage existing ones, as well as view the details of your expenses.

Authorization for interactive TV

The second option, you are using the Rostelecom Interactive TV service, in which case you need to use authorization exactly by personal account this service. To do this, the user should select the required personal account in the personal account and click the "Details about the account" button.

Next, a new window will open in front of you, in which you need to click on the "Authorize personal account" button. Further, the procedure is quite simple, you should enter your login and click on the link "Get code for TV". The received code should be entered in the password field and click on the "Authorization" button. After that, your personal account will become active, and it will be possible to perform all necessary actions with it.

Home phone authorization

As for the authorization of a personal account for the Rostelecom home phone service, then everything looks the same as with the previous two. After you go to the "Authorize personal account" page, a window will open in front of you, in which you need to enter your phone number and click the "Continue" button. There will be two options for the development of events. First, your phone supports tone mode:

1. You need to dial the phone number that will be displayed in the instructions on the monitor display
2. After that, dial the confirmation code you hear on your phone.

Second, your phone does not support tone mode:

1. In this case, you need to dial the specified number in the instructions
2. Enter the confirmation code you heard in the confirmation form and click the "Authorize" button

To confirm, the user must enter a confirmation code within 10 minutes, otherwise you will have to repeat the procedure again.

Mobile authorization

If you use the Rostelecom Mobile communication service, then authorization must be carried out on the personal account of this service. In this case, you should select the personal account number and click on the "Account Details" button. Next, you should click on the "Authorize personal account" button.

A window will open in front of you, in which you should enter your mobile phone number in international format. Next, click the "Continue" button. An SMS message with a confirmation code will be sent to your mobile phone. This code must be entered in the window that opens. Then press the button "Login". If the SMS message did not arrive at your number, then click on the "Send SMS again" link.

The Russian provider Rostelecom offers its subscribers unlimited opportunities. Through the services of this company, you can connect to the global network and interactive television, as well as use home telephony. The provider took care of the comfort of customers and provided an opportunity for each of them to get access to the official website of the company. Here, users can not only view the balance and manage connection settings, but also make payments for the services used. Before linking a personal account to your Rostelecom personal account, carefully study the procedure.

Despite the simplicity of the personal account interface, many subscribers have difficulty making settings. To link a personal account, you do not need to carry out any intricate manipulations. It is enough to go to the desired page of the site and enter a digital value in a special line. You can find l / s in the contract, which is issued to each client upon registration.

To add a personal identifier, you must first register in your account on the official website of the company. After confirming registration and authorization in the system, you can make the following settings:

After connecting one of the used options, the rest appear in the menu automatically. Next, it is mandatory to authorize the entered data by entering your username and password and clicking "Authorize". This procedure must be carried out for each connected service separately.

How to turn off l / s through your personal account

How to link a personal account in Rostelecom's personal account is understandable, but what should be done to untie it? To do this, you need to enter your personal account system and select the required account. Next, go to the "Account Details" tab and click on the "Delete" link. In case of accidental deletion of a personal account, the user has the right to restore.

If the l / s does not bind or does not detach for unknown reasons, then you should call the customer assistance service at 8-800-100-08-00.

An experienced employee will advise on this issue and provide step by step guide to solve the problem that has arisen.

Most users prefer to use their personal account to manage their sets on their own. The possibility of using a single l / s is to the liking of most subscribers. You no longer need to provide 2-3 numbers to confirm payment transactions. It is enough to present one and all the information is displayed on the screen automatically.

Through a single personal account, you can connect auto payments. I entered one number, and by setting the system to automatic payment, the specified amount for home telephone, Internet and interactive TV will be debited from the bank account during the specified period. Additional services can also be paid for by this number.

View and print l / s

After registration, add services to your PERSONAL ACCOUNT. One PERSONAL OFFICE can be connected to several services connected to different addresses, in one or different cities. We remind you that you can enter your personal account not only with mobile phones, but also from planets. Therefore, if you often contact a company where phone repairs

sony is a common thing, then you can enjoy all interactive services with your tablet and iPad

1. Section "Add service" select link "Yes, and I want to manage the services in my account."

2. Select the region where the service is provided and click "Continue".

3. Select the type of added service: "Home Internet", "Home Phone", "Interactive TV".

4. Enter the area code and phone number (for the Home Phone service) or another identifier (for other services), press "Confirm".

IMPORTANT!
- If you have connected several services from Rostelecom, then after connecting one service, the rest of the services at this address will appear in your PERSONAL OFFICE automatically.
- Activation of the service is possible only from the address where the service is registered.

Connecting on the example of a home phone:

View and print invoice

Method number 1 (main).

1. In the "My Services" section, select any service: "Home Internet", "Home Phone", "Interactive TV".

2. At the bottom of the page that opens, in the "Document delivery" subsection, select "View invoice".

3. A pop-up window will open, which will display the invoices for the last six months (you can choose a period of 1 year, 3 years). Opposite the account of interest, click on the document icon.

4. A receipt in pdf format will be generated in a separate browser window.

Method number 2 (additional).

1. In the lower right corner of the section "My services" click on the link "Documentation".

2. In the window that opens, specify the billing period and click "Update".

3. Click on the icon "Documentation" in the line with the invoice you need to view and print the invoice. An invoice generated in pdf format will open.

4. Click on the icon "Envelope" and enter the address for sending the invoice by e-mail.

How to get the promised payment?

The promised payment will allow using the services of "Home Internet" and "Interactive TV" with a zero balance and the impossibility of replenishing the account.

1. You can use the service in the section "Payment" - "Promised payment".

2. Select the required service and click "Continue payment".

3. Confirm the amount of the promised payment, which is set automatically.

4. The promised payment will be activated for the specified service, term and amount.

Bonus program

Program "BONUS" will allow you to receive bonuses for using the services, purchase films from the Video Rental service catalog, pay for video, karaoke subscriptions and much more. Become a Program Member "BONUS" can each subscriber of Rostelecom, which is individual using the services of Home Phone, Home Internet or Interactive TV.

To register in the program, in the "Bonuses" section, click on "Become a Member of the BONUS Program".