Why skype can't connect. I can’t get through, it doesn’t connect via Skype - what to do in this situation

How often do users encounter such a problem when trying to enter the Skype for communication program: "Could not establish a connection"! Especially in recent times when manufacturers disable the ability to work with older versions of software, this problem began to bother many users.

Why can't Skype connect?

If, when you try to log into your Skype account, it turns out that for unknown reasons, the program cannot connect to the server, the most difficult thing is to figure out the reasons for this, because otherwise you won’t be able to enter the program.

The global and main reason is the failure to receive a response from the server. This means that when you register in the Skype system, Skype sends a corresponding request with information about the entered login and password to the server to receive an answer to the question: “Is there such a user and did he enter his password correctly?” If such a connection breaks or your device simply could not establish a connection, a similar error pops up.

Reasons why Skype does not start:

1. The device you are using has an older version of Skype installed.
2. The program is not allowed (blocked) by an antivirus or firewall.
3. There was a problem with the Internet (connection was interrupted) or with the Internet settings.
4. Your ISP does not allow Skype to be used.
5. A critical error has occurred in the program.
6. Failures in the server of the official developer, where all user data is sent.
7. Virus programs, malfunctioning operating system.
8. No internet connection.
9. Old data interferes with work.

To check this version, just go to any site in your Internet browser. If this option is confirmed, call the provider.

How to fix the connection when signing in to Skype?

All of these causes can appear one by one or act together. What to do if the connection is still not established?

Ways to establish a connection:
1. To solve the first problem with old version programs need to download the latest available. To do this, go to the official Skype website (skype.com) and download it for free.

2. If you are using the program from a computer and you have a new antivirus, check if it is blocking your program. Disable protection for a while and try to log in again.

When blocked by a firewall - the built-in defender of Windows - turning it off will also help determine this.

To do this, go to the "Control Panel", then - "Windows Firewall" ("Firewall") - "Turn the firewall on or off" - "Turn off Windows Firewall".

3. If your browser is Internet Explorer, try resetting its settings. You need to do it like this:

• Close all programs, files and folders.
• Launch your browser.
• Press the "Alt" key on your keyboard.
• Select "Tools" from the menu bar.
• Find "Internet Options".
• In the "Advanced" tab, click the "Reset" button.
• Tick ​​the "Delete personal settings" checkbox and click on reset again.

4. If you use Skype not at home, but at the office, at the enterprise, be aware that IT specialists may, as part of company policy, limit the ability of their employees to use some applications that are not related to work. This program is often among them. Here you have no right to change anything except work.

You can also check for usage restrictions (whether from your employer or your firewall) using this link: http://www.skaip.su/proverit-dostup-k-skaypu. Here you can find out if the program can log in. Even if nothing works from that site, the problem is not in closed access. If you have access to at least one of the servers, the problem is not in this area.

5. If you suspect that the program still crashed, a critical error, turn off the device, restart it and try again. If it does not work, reinstall the messenger.

6. In case of problems with the server of developers and owners of Skype, you can find out only by checking all previous options possible breakdowns. However, there are some third-party services that can help you do this. Here is one of them: http://www.skaip.su/status-serverov-skayp. By visiting this link, you can check the health of the servers and finally understand what the problem is and why the connection could not be established. If such information is confirmed, you will not be able to do anything until the program servers are fixed.

7. Another solution may be to delete these files: "%appdata%\Skype\shared.lck" or "%appdata%\Skype\shared.xml". This will help if some files are corrupted (such as configuration files or databases). These objects are located in the folder with installed program. In most cases, it is located in the program files directory on the C drive.

8. If time is critically short and there is no way to check each of the versions possible errors, just use the browser program at this link: https://web.skype.com/.

9. If the problem is in the invasion of viruses, clean everything with a good antivirus.

10. If the operating system does not work properly, you will have to reinstall it.

11. There is also a possibility that the computer writes about the impossibility of logging in when your Internet router is not configured correctly or the settings have gone wrong. Why this happened is not clear, but you can try to do a reconfiguration. To do this, go to any browser except Opera and enter your address in the address bar (it is written in the documents for the router or on the device itself).

Enter your username and password, click "login". Next, you need to find the items "Firewall" - "Virtual servers" and click "Add" (the names of the items may be slightly different for different routers). Next, you will need to enter a name - "Skype" or any other. And in the "External" port field, you need to enter the number of the new port, for example, 4960. Save the entered data by clicking on the appropriate button (for example, "change", "save" or "OK").

Open Skype, menu "Tools", sub-item "Connection problems". In the port usage field, write the port previously specified in the router settings.

In this case, enter "4960". After saving the new settings, try to enter the program again.

12. If the problem is a pile of old data that prevents the program from working, you need to clean it up HDD. For this:

• Go to Start.
• Click "Run" or instead of both items, you can press the key combination "Win + R".
• Next, in the window that appeared, enter "% appdata% \ skype".
• When the computer shows the found results, delete all files from the found folder. It is usually called "Skype" and is located in the "Roaming" folder, and this folder, in turn, is in "AppData" ("Application Data").

If you do not want to delete all the files, you can cut only this “shared” one.

• Exit Skype: click in the tray icon and then - "Exit" or "Exit".
• Make sure you get out. To do this, you need to open Task Manager or Task Manager and see if Skype.exe is in the processes. If the process is active, end it.
• In the folder on the "Programm Files" drive, find the "Skype" folder and create a shortcut to the "Skype.exe" file on the desktop.
• Right-click on the created shortcut and select "Properties" - "Shortcut" tab.
• After the text opposite the word "Shortcut" the path will be indicated in quotation marks. After them write "/legacylogin".
• Click "OK" and go through this shortcut.

If you use the Linux operating system, one of its versions - OpenSUSE, Skype also often does not connect. The solution is the same as in other cases. Upgrading to the latest available version should help.

How to uninstall a program

If you still decide to try to uninstall Skype, you can do this through the "Control Panel" - "Uninstall Programs", but better - using special utilities. For example, Ccleaner or Revo Uninstaller.

When using these programs, you will be sure that there will be no residual files on your computer after "farewell" to Skype. Just download one of the above utilities. Next, you need to install it, like any other program. Next, you will need to run a check, analysis or cleaning directly and wait a bit. Only then can you proceed with the installation. new version Skype.

How to install a new program

Install Skype program after removing the previous version of it, everyone can. To do this, you just need to go to the official website of the company or immediately follow this link: www.skype.com/ru/download-skype/skype-for-windows/.

This process won't take long, and it's completely free. Further, everything is simple. Find the fully downloaded file in the downloads and run it by double-clicking on it - the installation will begin. Don't forget to put Russian.

The same can be done by going to "Help" in the Skype window, and then selecting "About Skype". There you can see the versions.

In the window that opens, you need to find the year of the version of the program that you have installed. If the year is not current, the version is out of date.

Unfortunately, the latest version is not always workable on a particular device. So if you fail, download another one. According to user reviews, today this one is successful on the Internet - “7.14.0.106”.

How to clean from viruses

Any workable antivirus program can usually clean the device from viruses. Of the latest recommended free utilities, Dr.WebCureit stands out.

After downloading from the official free resource, launch the installer (click on the executable file "...exe") with a double click and start working after the process is completed. When opening a new program, click the "Start Check" button.

To get rid of the problem with access to a well-known messenger, you will have to check the possibility of problems one by one, since it will not work to say for sure right away what exactly the snag is.

The main function of Skype is to make calls between users. They can be both voice and video. But, there are situations when the call failed and the user cannot contact the right person. Let's find out the reasons for this phenomenon, and also establish what to do if Skype does not connect to the subscriber.

If you cannot get through to a specific person, then before taking any other action, check their status. You can find out the status by the icon, which is located in the lower left corner of the user's avatar in the contact list. If you hover the cursor over this icon, then, even without knowing its meaning, you can read what it means.

If the subscriber has the “Offline” status, then this means that either he has Skype turned off, or he has set this status for himself. In any case, you will not be able to get through to him until the user changes the status.

Also, the status "Offline" can be displayed for users who have blacklisted you. In this case, it will also fail to get through, and nothing can be done about it either.

But, if the user has a different status, then it is also not a fact that you can get through, since he may simply be far from the computer, or not pick up the phone. Especially, the probability of such an outcome is possible with the statuses "Away" and "Do Not Disturb". The highest probability that you will get through and the user will pick up the phone is with the status "Online".

Communication problems

Also, it is possible that you have connection problems. In this case, you will not get through to not only a specific user, but to everyone else too. The easiest way to find out if it's really a connection problem is to simply open your browser and try to navigate to any site.

If you were unable to do this, then look for the problem not in Skype, as it lies in something else. This may be a disconnection from the Internet, due to non-payment, problems on the provider's side, a breakdown of your equipment, incorrect communication settings in the operating system, etc. Each of the problems described above has its own solution, which needs to be devoted to a separate topic, but, in fact, these problems have a very distant relation to Skype.

Also, you should check your connection speed. The fact is that at a very low connection speed, Skype simply blocks calls. Connection speed can be checked on specialized resources. There are many such services, and it is very easy to find them. You need to drive the appropriate query into the search engine.

If the low speed of the Internet is a one-time occurrence, then you just need to wait until the connection is restored. If this low speed is due to the terms of your service, then in order for you to be able to communicate on Skype and make calls, you need to either switch to a faster tariff plan, or even change the provider, or the way you connect to the Internet.

Skype problems

But, if you find out that everything is in order with the Internet, but you cannot get through to any of the users with the “Online” status, then, in this case, there is a possibility of a failure in the Skype program itself. In order to check this, contact the Echo technical subscriber by clicking on the “Call” item in the context menu. His contact is set to Skype by default. If there is no connection, if there is normal speed Internet, this may mean that the problem is in the Skype program.

If you have an outdated version of the application, then it is up to date. But, even if you are using the latest version, reinstalling the program may help.

Also, it can help in solving the problem with the inability to call anywhere, resetting the settings. Primarily, .

We type on the keyboard the combination Win + R. In the Run window that appears, enter the command% appdata%.

Going to the directory, change the name of the Skype folder to any other.

We launch Skype. If the problem is fixed, then we transfer the main.db file from the renamed folder to the newly formed folder. If the problem persists, then its cause is not in the Skype settings. In this case, delete the newly formed folder, and return the old folder to its previous name.

Viruses

One of the reasons that you can't call anyone can be a virus infection on your computer. If this is suspected, it must be scanned with an antivirus utility.

Antiviruses and firewalls

At the same time, antivirus programs or firewalls themselves can block some Skype functions, including making calls. In this case, try temporarily disabling these computer protection tools and test the call in Skype.

If you managed to get through, then the problem is precisely in the configuration of anti-virus utilities. Try adding Skype to the exceptions in their settings. If the problem cannot be solved in this way, then in order to make Skype calls normally, you will have to change your anti-virus application to another similar program.

As you can see, the inability to reach another user on Skype can be caused by a number of reasons. Try, first of all, to establish on whose side the problem is: another user, provider, operating system, or Skype settings. After identifying the source of the problem, try to solve it using one of the appropriate troubleshooting methods described above.

Good afternoon, dear readers and subscribers, today we will continue to solve the next problems with the Skype messenger. A little backstory. Not so long ago I was on vacation and visiting my next relatives I was asked to look at their computer with the wording that something was wrong there. Having started diagnosing the patient, it turned out that in the application Skype failed to connect from the servers, when entering the correct login and password, I tried to log in using my account, the effect was the same. Below I will show how this can be solved and continue to use this utility, the quality of which is getting worse and worse every month, but this is already a question for Microsoft.

Why skype says connection failed

As I usually write to you, you need to understand the cause, and only then eliminate the effect. You will not find a definite answer, so I will give my list of possible options:

• You have an outdated version of Skype
• Problems with Internet connection or DNS servers.
• Ports blocked or the program itself in the firewall or antivirus

What do the errors look like when trying to login?

There are two types of this problem.

• Failed to connect, looks like this

• Sorry, we couldn't connect to Skype. Please check your internet connection and try again.

How to fix a connection error?

Well, now let's move from words to deeds and fix the access error. Although I still advise you to look at other programs, of which there are a lot.

Internet check

The first thing to do is to check the Internet connection on the computer. It is easy to do this, open a browser and try to open the site https://www.skype.com/ru/ and go through the pages there, look at the result. If everything is fine, we proceed to the next item, if not, then we try to reset Internet Explore settings, in short, then the operating Windows system to access the Internet, it takes the exit settings from the IE settings, from the proxy server item, and if it is empty, then it will go further, through the main gateway configured on your network card. It is logical that if Skype tries to use it, then the problem may be in it, in order to verify or disprove this, you can reset Internet Explorer, I can also advise a free utility to fix the Internet connection called "Complete Internet Repair", in In many cases, this helps resolve the error that skype could not connect to the server.

I also give a list of Skype servers, which can be useful for checking availability.

Installing the latest version of Skype

In 90% of cases, the connection error problem appears in the old or clumsy version of skype, I can give a recent example that users upgraded to Windows 10 Creators Update and when they started Skype they saw that they lacked the VCRUNTIME140.dll or msvcp140 dll libraries that were present in fresh versions. And the update to them helped to cure the errors. In the case when it was not possible to establish a connection with the server, reinstalling and updating to the latest version will fix everything, there are two possible solutions:

• Update and authorization window scap, for this, in the top menu, click "Help or question mark" and select the item

The search for the latest version will begin, if it is found, then you will need to click "Install new version".

If it shows you that you already have the latest version of the program installed, then I advise you to download the latest version as a separate distribution and reinstall it.

Windows Firewall Check

In a world where viruses are rampant, ransomware, users tighten security and sometimes they can overdo it, as a result of which many programs cannot work normally and your skype writes that it was not possible to establish a connection with the server. Most fast way is to check, it is to disable the Windows firewall for a couple of minutes.

We will turn it off command line, as it is the most fast method, to do this, open cmd as administrator and enter the command:

netsh advfirewall set allprofiles state off

As a result, the standard Windows firewall will be disabled, if you need to enable it, then change the off parameter to on.

netsh advfirewall set allprofiles state on

Reinstall Skype and clean up junk

For example, on Windows 10, I have seen that Skype cannot establish a connection due to some database files being corrupted. In such cases, it was removed and the damaged files were manually cleaned. The algorithm of actions is as follows:

• Delete Skype, here you can use classical method, through "Programs and Features" in the Windows Control Panel

You can also use specialized programs such as Ccleaner, they also allow you to do this, in addition to cleaning the registry from garbage. As soon as you uninstall it, you still need to clean up some files, since they are only demolished manually. They are located in the %appdata%\Skype folder.

1. %appdata%\Skype\shared.lck
2. %appdata%\Skype\shared.xml

Probably a virus

Very often, the reason for the lack of connection to the server in skype is a banal virus that can specifically block the connection, various methods, having simply registered, the left servers in the hosts file, Therefore, I strongly recommend that you take the time and scan your system at least AdwCleane r.

In continuation of the theme with the antivirus, try disabling it for a while and check whether this will have an effect or not, since they also have very cruel security settings. If someone is not in the know, then Skype works on the principle of a torrent, using the P2P protocol, which means that it makes a huge number of connections, for an antivirus this can be a wake-up call

Conclusion

I hope my note helped you solve the issue that Skype failed to establish a connection with the servers and could not log in to it, if you have questions, then I'm waiting for them in the comments.

The error "Unfortunately, we could not connect to Skype" can be seen by any Skype user of one of the variations of the seventh version of the program, as well as some others. Why this happens and what to do - you will find out if you read the information below.

Why are there problems?

If an error occurs when loading the messenger, and the system writes: “Unfortunately, we could not connect to Skype. Please check your connection", the problem may be as follows:

• There is no Internet connection or the computer "does not see" the cable (if you do not have a router).
• Since recently Windows XP does not work with the Internet Explorer browser (the eighth version and below), it is assumed that the point is that this version of the browser is outdated.
• Often it is not possible to connect Skype due to an outdated browser or not a new version of Skype itself.
• The antivirus program is blocking access.

Solution options

To establish a connection with Skype when the above error occurs, there are several solutions:

Check your internet connection.

If you have paid your provider for another monthly payment, but you are still not connected, call hotline your internet provider.

Try to install the official version of the Internet browser: the eleventh version of Internet Explorer from the site of the real owner of the program, using the following link: http://windows.microsoft.com/en-us/internet-explorer/download-ie.

If you have Skype version 7.16 IE, install the previous one - 7.15 or 7.14, as they (unlike the fifteenth variation) work. Since these versions are old, it is recommended that you install the latest, newest version of Skype.

If you are using the good old Internet Explorer as your browser, try a simple action: go to the File menu in this browser, uncheck the Offline mode checkbox and restart Skype.

Try to change operating system(This remark mainly applies to those who have Windows 7 or XP, since Skype does not connect when working with such operating systems).

If you have Windows XP, it is recommended to install IE 8 to solve the problem, if Vista - the browser needs the ninth version, if Windows 7, 8 or 10 - only the eleventh version of IE will save. Still unable to connect to Skype? Then move on to the next item.

Solution using third-party programs:

1. download the “reset settings for skype.hta” program from a safe, trusted resource on the Internet (for a correct search, replace the spaces between words with underscores),
2. launch it by double clicking on it,
3. select your Skype login from the list that appears,
4. check the boxes next to sections such as Skype settings, user settings, the “hosts” file and “Internet Explorer”,
5. click the "Run" button,
6. in the next window, select "Reset",
7. launch Skype.

Uninstall Skype completely using "Uninstall Programs" from the start menu control panel, install the new version:

1. go to the official website of the skype.com program,
2. select "Download ..." - the first tab - "More ..." - "Download" or "Upload",
3. double-click the file, click "Run" to install the program.

So it was possible to solve this problem for many users. Still unable to connect? Read the next tip.

• Disable your antivirus for a while and check the program again. To disable an anti-virus program, you need to find its icon in the tray (at the bottom right, near the clock, all the icons of running programs will appear if you click on the arrow), right-click on it and then on "Exit" or select the option "Disable on ..." , if it is - select shutdown for 15-30 minutes.
• Reboot your device.
• Try deleting the "shared.xml" file. To find it, use the search in the "Start".

If it is impossible to connect to Skype, if a corresponding message appears on the screen, try several solutions - one of them will definitely help!

"Unfortunately, we could not connect to Skype" - such a message can confuse an inexperienced user. We will talk about how to solve this problem, where to start and what to pay attention to in this article.

The "Sorry, we couldn't connect to Skype" error usually appears for the following reasons:

1. No internet connection;
2. The application is blocked by an antivirus;
3. Outdated version of the messenger;
4. Something is wrong with Internet Explorer.

Unable to connect to Skype: what to do?

If you see such a window, it means that first you need to figure out what happened, and most importantly, stop panicking. Let's calmly check everything in order.

1. Diagnostics of connection to the Network.

After carefully checking all the wires and contacts, see what's with the connection settings. Go through the Control Panel to the "Network Control Center ...".
If you have any difficulties, then just call your provider and check if there is a signal or not.

We talk about a similar failure in the material "" and help find a way out.

2. Antivirus blocking.

Try turning off this security program, at least for the duration of authorization in the application. It often happens that it conflicts with Skype, especially if you are using little-known software. Don't forget to also find out what's up with the Windows firewall, because it can also disrupt the normal course of things. Look in its settings and check if the messenger is blocked there.

3. Why does it still say "Unable to connect to Skype" if there are no problems with the Internet? You should update the version of the messenger. It is not difficult, but in the end you will get a more perfect version of the program for pleasant communication on the Web. If, read our article with recommendations on this topic.

4. Internet Explorer is buggy.

What does this have to do with it? It so happened that the parameters of these programs are interdependent. In addition to the fact that it is desirable to update the browser to a newer version, you must also disable the offline option in its settings. Path: File - Offline.

These are the top reasons why anyone can get the Skype error "Failed to connect to the Internet". We hope that our options for solving it will be useful and effective for you.