How to turn off Rostelecom television through your personal account. What is a Suspension or Momentary Lock? Disconnecting the Internet Rostelecom permanently

Rostelecom is constantly working on the quality of service to its customers. In this regard, the developers release various additional services that can be connected to mobile communications, television or the Internet. These add-ons are not always free.

For users to rate new opportunity, and decide on its connection, the operator automatically turns it on at the subscriber. For some time, the service is provided free of charge, after which the client must either turn it off on his own, or pay the specified amount for further use.

In 2018, the following additional services are available:

1. For home internet:
   • TV online;
   • 100Mbps;
   • Night and Turbo acceleration;
   • Antivirus;
   • Child in the house;
   • Safe internet;
   • Torrent;
   • Surfing;
   • Social networks;
   • Pay on credit;
   • Fixed
2. For interactive TV:
   • Video rental.
3. For mobile communications:
   • Who called;
   • Informer;
   • Conference - communication;
   • Call forwarding;
   • Call waiting and holding.

This list is not complete. All additional services can be specified on the official website of Rostelecom.

In Rostelecom, you can check and disable add-ons using the Subscriber's Personal Account.

The cost of options differs depending on the region of the subscriber's residence.

You can find out about the connected additional services in one of three ways:

1. At the customer service office. You must have an identity document with you and the number of the contract concluded with the company.
2. By calling the hot number 88001000800. Operators work around the clock. The call for residents of Russia is free.
3. Through your Personal Account.

Disabling unnecessary services

To disable paid services of Rostelecom, you must go through several stages:

1. Log in to the Personal Account system.
2. Select a personal account on which the paid option is connected.
3. Click "Control". On the page that opens, the subscriber can get information about the tariff plan, view statistics, order details, and also disable or enable paid features.
4. Find the connected service in the list of tariff options.
5. Click Disable.

Important! Pressing the command to disable the Rostelecom service through the Personal Account does not stop the option. To block the add-on permanently, in the next window, click "Create a request". After the request is processed by the company, it will be stopped.

This method of disconnecting in the Personal Account may not always work. Since some options for technical reasons are not indicated on the operator's website. To refuse the connected Rostelecom service, the client will need to call the hot number for work with clients. The operator will give full information on connected services, and help stop them. To identify the person, the client will need to name the code word specified in the agreement, the contract number or passport data.

Also, in a conversation with a specialist, the subscriber may need not to connect in the future trial versions paid services without his permission. In this matter, the Internet provider must take the side of the client and fulfill his requirement.

How to avoid further connections

Since the agreement for the provision of services of the operator Rostelecom does not specify a clause prohibiting the connection of additional options, in some cases this can still happen. To avoid this situation, the client can:

1. Periodically view the news on the official Rostelecom website at the link https://moscow.rt.ru/press. The company always creates a special post about all changes.
2. Check for connected options in the Subscriber's Personal Account.

Complete information on additional options, how to connect and disconnect them can be found at https://moscow.rt.ru/mobile/mobile_service.

Rostelecom is a Russian company offering local and long-distance telephone services, as well as Internet access, cellular communications and television. Created in 1990. Later, the rights were transferred to the Public joint stock company Rostelecom.

To disconnect from Rostelecom services, you must contact the nearest branch of your city, having with you a passport or other identity card, an agreement for the provision of services and a written application. The form can be found at the branch. If some points are not clear, contact the managers. The passport must be the person for whom the contract was concluded. His personal presence is also required.

You can also download the form on the operator's website. After filling in, send by a valuable letter (at least 10 rubles). A successful disconnection report will be sent in writing to your return address. The delivery process to the recipient can be tracked online.

To turn off Rostelecom through Personal Area you must log in to the appropriate section off. site. If you already have a username and password, then enter the appropriate data and go to the section of your personal account. Otherwise, you must go through the registration procedure. If you have forgotten your password, you can restore it by entering the e-mail address specified during registration.

In the corresponding section, you can either completely turn off the Internet, or temporarily suspend the service, for example, when you temporarily move to another city. In this case, the subscription fee will not be charged. Upon returning, the suspended service can be turned back on.

All actions through your personal account can be performed via iPhone, Android or another smartphone with Internet access. In addition, for both platforms there is a special application "Personal Account" in the App Store or Google Play.

To do this, you need to contact the nearest Rostelecom branch with a corresponding statement, which can be obtained from the company's managers. You should have your passport and contract with you.

Disable home phone you can by sending a registered letter with a completed form, which is located on the operator's website. It needs to be downloaded, printed and filled out. The letter should be sent as valuable (at least 10 rubles). The answer will be sent in writing to your return address.

On off. On the Rostelecom website, in the personal account section, it is not provided for the phone to be disconnected via the Internet. It is necessary to be present in person or to send a registered letter with a form, which is located in the nearest branch or on the operator's website.

This can be done in the section of your personal account when the service is connected or by personal appeal to the nearest Rostelecom branch. If you have any difficulties, use the help section or call the customer support number.

In addition to disabling services, your personal account allows you to control all the means of communication that you use, make payments, transfer funds from one service to another, change tariff plans, monitor account status, receive statistics in electronic form, etc.

Termination of service at Rostelecom is a fairly simple procedure, but, like everything else, it has a number of important nuances... Ignorance of them can lead to undesirable consequences in the form of accumulating debt to the company.

How to turn off Rostelecom and what pitfalls this procedure has - read on.

The need to stop using communication services can arise in a number of different circumstances. Here is some of them:

1. You were not satisfied with the quality of service and the services themselves.
2. You are moving to another city or another apartment.
3. You do not plan to continue using Rostelecom's services and are switching to a new operator.
4. You no longer need certain services from the company.
5. The tariff schedule no longer suits you, as well as the new offers from Rostelecom.
6. The person for whom the contract was drawn up has passed away, and you do not plan to use the connected connection.
7. You need a temporary disconnection so as not to pay for communication while you are, for example, abroad.

How to turn off the internet

With the disconnection of the Internet, Rostelecom subscribers face the most difficulties - promotional tariffs with additional conditions, the transfer of equipment for use and other nuances make the termination procedure difficult and sometimes expensive.

The Internet can be turned off not only permanently, but also during your absence / vacation.

For a while

Temporary disconnection of the Internet is called voluntary blocking. It is not provided free of charge (3 rubles / day). You can turn off the Internet for a while in this way for up to 60 days.

How to do it:

1. Through your personal account https://lk.rt.ru - in the service management section.
2. 8 800 1000 800 - you need to give the number of your personal account, from which to which date you want to disconnect, etc.
3. In communication offices - you need to take a contract with you.

Upon completion of the blocking, you will be billed for the "downtime" period, which must be paid in the usual way. The services will be connected back on the day that you have appointed to exit the blocking.

Forever and ever

To completely stop using the Internet Rostelecom, you must go through the procedure for terminating the contract. Here, not everything is as simple as with a temporary blocking, especially a lot of questions arise about the recalculation for services and equipment, which you will have to pay.

To deactivate the service, you need to pay off all current debts to the company:

1. Pay the subscription fee for the period of using the services.

If you turn it off in the middle of the month, the amount is calculated for each day of use according to your tariff plan. And here the first surprise may await users.

In the event that your tariff plan was promotional, it may have a number of conditions. For example, you undertake to use Rostelecom Internet for 12-18 months, but the tariff will be lower than for the usual package schedule.

This means that if you decide to terminate the contract before the expiration of this period, you will have to pay large amount for non-compliance with the terms of the agreement - the difference between the full tariff and the promotional one, multiplied by the number of months of your use.

For example: you turn off the Internet after 6 months of use. Promotional rate - 400 rubles. The full rate is 600 rubles. The debt for communication services will be: 200 rubles * 6 months = 1200 rubles.

Some promotional rates are even tougher - they oblige you to use them until the end of a certain period of time (a popular figure that Rostelecom often keeps silent about is 18 months), and if you turn off the Internet earlier, the company will oblige you to pay a subscription fee for all the remaining months. which you will not actually use the Internet.

Important! Such nuances must be prescribed in the contract for the provision of services. Therefore, you need to carefully study it for such "penalties", especially if you are connected at a reduced rate.

1. Deal with payments for the provided equipment.

The debt for the service itself is not all that Rostelecom will require from you upon termination of the contract. If you connected to the Internet using a tariff package that provides for the transfer of a modem or router to you, there are rules here.

For example, most modern tariffs come with a "router for 1 ruble per month." In fact, the device is not handed over to you for rent (although some plans also have such options), but in installments. The price of the device itself can reach 3-5 thousand rubles, and upon termination of the contract, you will be obliged to buy the router from the company completely and you cannot refuse it, because under the contract Rostelecom has already “sold” it to you.

The same happens if you knowingly agreed to a 24-month installment plan for a small fee that was added monthly to monthly payment... If the Internet is disconnected in the first two years after connection, all unpaid payments will have to be paid in full, otherwise you may be denied termination of the contract.

In Moscow subsidiary OnLime offers one more share - 0 rubles per month. This is actually a rental, but the conditions apply only for the first 540 days. Further, the service can become paid, or even go into the category of "sale by installments". Under the rental conditions of providing the equipment, you are obliged to return the router safe and sound to the company in full set, as it was provided to you.

Advice! Read the agreement carefully, especially the termination clause and the terms of the return of the equipment. The whole principle must be described on paper, otherwise additional payments are illegal extortion.

The very same procedure for filing an application for termination of service can be remote, although in many cities you will have to come to the company's office to terminate the contractual relationship. You will need to take with you:

1. The application for termination is written in the salon itself.
2. Passport (if the contract is issued for another person - a power of attorney; if this person has died - a death certificate; if this is a former tenant - documents for an apartment to confirm that you now live there).
3. Agreement - if it is not there, it doesn't matter, the company must have a copy.
4. Equipment - in case it is rented, and under the terms of the contract it is subject to return.
5. Confirmation of the absence of debt (if you paid off everything).

Rostelecom undertakes to stop the communication service within a few days (see the agreement). V recent times disconnect immediately, but the contract itself will be terminated only when you pay off all debts.

In some cities, a disconnection request can be sent through your personal account in the service management section, but in most cases you will be asked to appear in person.

Important! Ask Rostelecom for a note that the agreement has been terminated and a certificate that all debts have been paid - this way you will protect yourself from incomprehensible charges that may suddenly appear after termination.

On a mobile phone

You can also turn off the mobile Internet - temporarily or completely if you do not want to use it. However, if you decide to reduce the cost of the monthly tariff plan in this way, this may not work - if the tariff is provided by a package of services. Most likely, you will also have to pay the full cost, and the procedure will be useless.

In all other cases, you can disable it by entering the command * 104 # and pressing the call button, but the connection will not be blocked immediately, but on the settlement day. Until the day of payment, both the service and the money for it will be debited as usual. Disconnection is free.

If you have a package plan, it may happen that you have to completely disconnect communication services on it, since you only block Mobile Internet the company will not be able to.

Disconnect your home phone

Disconnection home connection may come in handy if you are going on vacation or plan to completely switch to mobile communications. Accordingly, Rostelecom allows both to completely terminate all relations on this issue, and to put a temporary block.

Online

Disconnection requests can be made online, but an office visit is often unavoidable.

Usually via the Internet without a personal visit, communication services can only be limited for a certain time, it will be possible to completely abandon the phone only personally, but access can be blocked.

To use online time blocking, you need:

1. Enter your Rostelecom personal account - you should have it. If it is not there, you need to register a personal account and link your personal home telephone account to your profile. This is done here - https://lk.rt.ru on the "registration" tab. If registered - the "login" tab and the login and password.
2. Find the section "Service management" and select your home phone (if several services are connected).
3. Click "Voluntary blocking" and select the personal account of your home phone.

Temporary blocking

We have already discussed how to order the service online in the previous section, but you can temporarily block the phone in other ways:

1. By phone hotline customer support - 8 800 1000 800 ... You will need to name your personal account and go through identification (full name, phone number of the person who signed the contract).
2. In person at the Rostelecom office - you may need a passport and the service agreement itself.

Important! The option is available if you have been using Rostelecom for more than 30 days and you do not have a 60-day debt or a valid Promised Payment. Also, some tariff plans do not provide for the ability to activate the option.

The service is paid, but there are grace periods - 30-60 days, depending on the region. During the base period, a fee will be charged - 3 rubles per day. You can block your home phone for at least a calendar week.

If you activate a temporary blocking remotely, then for 30 days after the end of its period, the company introduces a ban on re-ordering this option.

Forever and ever

It is also possible to completely "cut off" the telephone line, and here the rules are exactly the same as when disconnecting the Internet.

If you have a promotional tariff and the period of the promotion has not expired, you will have to pay according to Rostelecom's recalculation for the months that you used the services.

If the phone was provided to you by the company in installments - pay for it in full.

Also, it is imperative to cover the debt to the company.

The phone is permanently disconnected:

1. By mail, indicating all your details and copies of documents (passport).
2. Personally, at Rostelecom service offices - again, you will need a passport. If the contract is not signed for you - also a power of attorney and a copy of the subscriber's passport. If the previous tenant moved out and left you a telephone line, in addition to your passport, you need documents for the right to use the premises. If you are the heir of a deceased user, bring a death certificate with your passport.
3. In the section "Feedback" in your personal account. The documents will still have to be brought to the company or sent by mail. In some cases, it is allowed to send scans of documents.

How to turn off TV

The rules for disconnecting TV are very similar to the procedure for disconnecting other Rostelecom services. You can temporarily suspend it in the LC, permanently turn off the TV - in the offices of the provider. In the latter case, you will need several things: payment of debt for the period of use, return or payment of equipment and an application.

Interactive

Interactive television is connected by Rostelecom using special equipment - digital set-top boxes. This allows you to turn off access to broadcasts without consulting your neighbors and not condemning yourself to a lifetime payment for a common house antenna.

You can disable it temporarily and permanently. The time limit may not be available on some tariff plans. Where it is possible to restrict TV services, the procedure will cost 3 rubles per day (there are grace periods).

Permanent switching off of TV is possible only at the request of the subscriber (the one who executed the contract). In case the subscriber died, a death certificate is provided to the company along with the application.

If the tenants used the TV and did not turn it off, you must prove that you are the owner of the apartment and bring documents confirming this with your passport to Rostelecom.

You can terminate the agreement:

1. Through feedback to LK Rostelecom with the provision of scans of documents or sending them in any convenient way.
2. Via mail - write an application, attach copies of documents and send. On email address tied to your personal account, a notification should come that the letter has been delivered and the application is pending.
3. In person, in Rostelecom communication shops.

With all these possibilities, it may still not be possible to do without a visit to the salon with all these possibilities - under a service agreement, the Interactive TV set-top box is given to you for rent, and you still need to return it. In some cases, the removal of the device is possible by the couriers of the company, but this happens rarely and the best thing is to just bring it and hand it over.

Important! You must have your debt paid. If you used the promotional tariff and turn it off before the end of your promotional period, then recalculation and additional payment as for the basic full tariff plan (for all months of use) is possible.

Collective antenna

Community antenna is an outdated technology and turning it off is a logical step if you want to switch to interactive TV or stop watching TV altogether.

The main disadvantage is that the monthly fee is charged even if you do not use communication services, because there is only one antenna for the entire entrance or house, and everyone has to pay for its maintenance.

You can stop the payment and turn off this type of TV only by visiting the company's office. You need to take with you:

1. Documents for the apartment - the owner of the premises is obliged to deal with the disconnection. If the owner cannot, a power of attorney is needed. If you rent an apartment, you must provide a lease agreement (they may refuse, since the owner must deal with the procedure).
2. Passport.
3. A written statement.

Today the number of active users of television services from Rostelecom has more than serious indicators, which, by the way, are only growing every day. The company managed to achieve such a level and such a demand among modern consumers for its position in the market, starting from the quality of the services provided, from their cost, as well as from systematic promotions and discounts, which, of course, also play a role and allow you to attract large quantity potential clients.

And among the additional promotional offers from Rostelecom, there are often opportunities for temporary connection of pay TV channels for use for a certain period of time. We want to talk about this issue today, having considered its main aspects and the possibility of turning off paid channels.

Paid channels Rostelecom

Modern television has long been presented not in the form in which it was some 5-10 years ago. Today it is the ability to view the content that is really interesting to consumers, the ability to rewind, stop, record the TV programs being watched. This is the ability to connect additional television channels broadcasting only high-quality content in the highest resolution.

However, subscribers have to pay home TV providers for such benefits. And Rostelecom, as the leading telecommunications operator in the country, offers its subscribers a choice of a fairly extensive range of paid channels of various topics.

As for promotions and special offers, which Rostelecom often offers for use to its subscribers, within their framework, customers are offered the opportunity to test use of certain pay TV channels for a period of time.

In order to connect paid channels, users should follow these steps:

1. Turn on the Rostelecom interactive television set-top box and your TV.
2. Go to the set-top box menu using the remote control remote control.
3. Go to the "Service Management" section of the menu.
4. Select the TV channel packages you are interested in or individual channels that you want to connect.
5. Accept the terms of connection.
6. Enjoy connected TV channels.

It is in this section that TV users from Rostelecom always have the opportunity to connect additional packages of TV channels, which are offered in a paid mode or on a special offer.

To complete the procedure for disconnecting active paid channels, Rostelecom subscribers need to follow the same procedure:

1. Turn on your TV and set-top box.
2. Go to the interactive TV menu.
3. Move to the "Service Management" directory.
4. Select the connected TV channel packages.
5. Click on the "Disable" button.
6. Save your changes.

It is important to always remember about additional packages that you have previously connected. This can be argued by the fact that, for example, if you activated paid channels for a promotion without paying a monthly fee for them, when the promotion expires, this package will be automatically extended, but in a paid mode. This is why keep an eye on everyone paid services that you activate, and in the event of the end of their trial period, do not forget to transfer them to a deactivated state.