Where to go if there is no hot water in the apartment. Why there is no water

Imagine the situation: you started a general cleaning at home, loaded the washing machine with linen, prepared to clean the windows, but there is no water in the tap. The washing machine stopped, useful business plans collapsed. What to do if the water is turned off? Who needs to know the reasons for a sharp shutdown of water supply, where should I call?

Do I have to go all the way (up to filing a lawsuit) if your rights have been violated?

YesNot

What failures are considered normal?

The Government Decree No. 232 of 2017, issued by the Government, determined the regulations in force throughout the country, which clearly regulate cases of lack of water and guarantees of citizens who pay for utility bills.

Turning off cold water during an accident is legal if the stop of its supply does not exceed 8 hours in 1 month, and a one-time shutdown should not last more than 4 hours. Each hour of delay will save 0.15% for every 60 minutes when paying for a communal apartment;
The rules of law do not allow lowering the pressure of cold water by more than 25%. If the pressure drops by 25%, the hourly wage drops by 0.1%, with a decrease in pressure of more than 25%, the rate should be reduced for each hour of non-compliance with standards.

“Hot water” can be paid at the cold rate, if its temperature does not exceed 40 degrees. The main thing is to fix it.

What about hot water? Shutdown ratios are similar to cold water supplies. The only correction is that the maximum delay for hot water is 1 day if a breakthrough occurs on a dead end line.

Hygienic requirements No. 20 of 2009 prescribed the temperature of hot water from a centralized water supply system - from 60 to 75 degrees Celsius.

Tolerances:

3 degrees during the day;
5 degrees at night.

If the water does not heat above 40 degrees, you pay for it at cold rates.

Where to find out the reason for the lack of water supply?

The apartment is guaranteed no cold water if an accident occurs in the city. Most of the pipes were installed back in Soviet times, so with the onset of the first frosts, breakthroughs in pipelines are not uncommon.

If there is no hot water, it means a thermal power plant, a distribution network of water supply are under repair or prevention.

You can contact city Emergency Service, Housing Office, Housing Inspectorate, Vodokanal, management company. The phone number for organizing your region can easily be found on the Internet or in a vodokanal receipt.

The easiest and most reliable way to find out the reason for the lack of water is to call the home management company, housing office or emergency service.

With the scheduled repair, the Housing Office notifies residents in advance of the date, time and duration of the water outage. Perhaps you simply did not notice such an announcement on the information stand of your home. In this case, call several neighbors and find out the reason for the lack of water.

You have the right to leave a written appeal on the website of your management company or housing inspection. After three days, you have the right to complain about the inaction of the utility service.

Where to complain about communal services

In the event of a protracted repair, the duration of which does not comply with the established standards, feel free to contact the Rospotrebnadzor or the city prosecutor's office with a written complaint. For a quicker response, you should file a collective complaint from all the residents of your house or street (district).

A complaint to Rospotrebnadzor can be sent directly from the website of the Federal Service.

You will be able to get a recalculation, even if the hot water is shut off as planned, and not because of an accident. The refusal of the management company to reduce the rate for water supply is also a reason for complaint to the supervisor.

The lack of water in the tap is always an inconvenience. It would seem that you can tolerate one day without it, but what to do if there is no longer cold or hot water for a longer time, and the utilities are in no hurry to rectify the situation or do not give clear answers about restoring the supply. We’ll figure out where to turn for such a problem.

Reasons for blackout

Most often in our houses and apartments there is no hot water during the repair, as well as preventive maintenance works at thermal power plants or pipelines. It happens in the summer. At the same time, tenants are obligatorily and well warned in advance of the start of such work.

An emergency stop of the supply of hot or cold water occurs due to breakdowns at the CHPP or distribution system. Alert does not come when an emergency shutdown of water supply occurs.

What interruptions are considered normal?

Government Decision No. 232 of 2017 defines the rules and procedures related to the disconnection of water supply. They are the same for all residents of the Russian Federation paying utility bills.

We have the following numbers:

Legal shutdown of cold water (in case of an accident): no more than 8 hours per month, if a one-time shutdown does not exceed 4 hours in the event of an accident in centralized cold water supply networks. Every hour of delay saves 0.15% of the payment.
Lowering the pressure of cold water by 25% reduces the hourly payment for services by 0.1%.
Turning off hot water for 8 hours per month (total) and 4 hours at a time is considered legal. An exception is accidents at a dead end highway, when the duration of a hot water supply interruption can reach 24 hours in connection with repair and maintenance work (according to SanPin No. 2.1.4.2496-09).
According to Hygienic requirements No. 20 of 2009, the temperature of hot water from a centralized water supply system should be between 60 and 75 degrees Celsius. Deviations of 3 degrees in the daytime and 5 degrees in the night are allowed.
If the temperature of the supplied hot water does not exceed 40 degrees, it can be paid for according to the cold tariff (it is necessary to fix this fact).

They turned off the water without warning - where to call?

If you have turned off the water without warning, out of schedule or for a greater number of days allowed by regulatory documents, first contact the management company or the emergency dispatch service for clarification. These structures are responsible for receiving applications and providing relevant information to residents. Do not forget that the disconnection of water supply could occur due to breakdowns, disruption of the network and even a natural disaster.

In situations where the supplied water does not meet the requirements (the wrong temperature, rusty color, etc.), and in the housing and communal services service your complaints are ignored, you can address claims in:

Housing and Utilities Department;
Office of the Federal Service for Supervision of Consumer Rights Protection;
Administration
Housing Committee;
District or regional prosecutor's office.

In this way, compensation can be paid for the interruption of water supply. Specialists recommend contacting the Rospotrebnadzor or the prosecutor's office if the repair of the water supply line has been delayed, with a written complaint. It is best if the complaint is drawn up from all residents suffering from this problem.

For a collective complaint, the following data is required:

address of the house disconnected from the water supply;
data of tenants submitting a collective claim, with the signatures of each;
date of shutdown of water supply, as well as the total period of lack of water;
an indication of the rule of law violated by the lack of water;
a brief description of the inconvenience experienced by residents due to lack of cold or hot water;
a request to return the water supply and bring the perpetrators to justice.

If the rate for water during the period of lack of water supply has not been reduced, be sure to attach receipts proving this to the complaint. Thus, the prosecutor's office will be able to verify the work of the management company and bring to the following responsibility:

a fine;
compensation for material damage to affected residents;
dismissal of perpetrators.

No hot water - where to complain?

Now we will deal with situations when there is no hot water. It makes no sense to complain if the hot water supply is disconnected during the planned works. It will be impossible to resume the supply of hot water due to the lack of appropriate technical capabilities.

If a hot water shutdown has occurred in an emergency, first find out about the causes of the situation. To do this, call the Housing Office or the Management Company.

Important: Do not be shy, even if your neighbors have already announced a problem in the Housing Office or the Criminal Code. Practice shows that a large number of complaints reduces the recovery time for hot water supply.

If the time of "return" of hot water in the companies responsible for this is not reported (or for some reason this does not suit the consumer), you can always contact:

Emergency service;
State Housing Inspection;
Committee of Housing and Communal Services at the city administration;
City administration;
Reception of the City Council.

Another option to speed up the solution of the problem is to send written appeals and applications via the Internet. Corresponding functions exist, for example, on the sites of the Housing Inspectorate, Rospotrebnadzor and the prosecution authorities. In some cities of the Russian Federation, special online services have also been created that receive messages from citizens about problems in the urban economy.

Important: write written complaints to the supervisory authorities in two copies, one of which must be left to yourself with a mark on admission. If an employee refuses to accept your application and does not give him an incoming number, send him a letter with a notification, this will serve as confirmation of the fact of delivery.

The company must review the complaint and take appropriate action within 3 days. If during this period no positive changes take place, and the responsible organization only promises to tackle your problem in the future, you can safely contact the Rospotrebnadzor or the prosecution authorities.

No cold water - where to call?

Let's now find out where to call if there is no cold water. You can report the absence of cold water in the tap, find out the reason and timing of the return of cold water supply by calling your Management Company. You will find it in the receipt for payment of housing and communal services, on the information stand in the entrance, on the website "Housing and Public Utilities Reform" or on the Internet.

Important: In most cases, emergency dispatch services operate around the clock.

Recalculation of water charges in case of shutdown

In some cases, on the utility bill, you can find the “recalculation” column, which adjusts the amount of payment in a smaller or larger way. Payment may increase, for example, after checking the meters by the responsible organizations. To reduce the amount of payment, the recipient of services will have to provide a recalculation application.

Important: the amount of recalculation of payment for water refers to the difference between the accrued / paid amount and the one that actually should be paid for the service.

The amount of payment for hot water supply is reduced only taking into account the lost volume of services. This is only applicable when the hot water cut-off period is above normal.

Important: recalculation of payment for hot water supply is possible only when the user does not have metering devices (meters) installed. If available, you need to pay according to indications.

So, every extra hour of the period of lack of hot water supply in excess of the norm reduces the monthly payment for services by 0.15%. The amount from which the indicated percent is deducted is the standard payment for the service. DHW service is not recalculated if the shutdown period does not exceed the permissible rate.

Important: According to the law, during the period of shutdown of hot water supply due to planned work, payment should not be made.

If the utility sent you a receipt for the payment of the DHW service during the period of shutdown, you must recalculate it. To do this, contact the Unified Information and Settlement Center (EIRC) at the place of residence and leave your application for recalculation, in evidence of which enclose the receipt received from the communal services. It is not possible to send an application for allocation via the Internet, for this a personal appeal to the Service is required.

If the EIRC refuses to recalculate the payment for the service, you have the right to contact the following higher authorities:

Rospotrebnadzor;
City or regional State Housing Inspection.

Due to the poor provision of services by housing and communal services, recipients often have problems associated with the lack of cold or hot water supply. It is important to understand that such facts do not just cause discomfort among residents, but can also cause a violation of sanitary standards. Do not hesitate to report the lack of water to the appropriate authorities, as drawing attention to your question contributes to the speedy restoration of water supply in the house.

If the house does not have cold water or hot water, the consumer can file a complaint. But before you do this, you need to make sure that the supplier really violates the rights of the consumer.

Reasons for disconnecting

Turning off the water in the house can be due to various factors. In some cases, the culprit is the homeowner himself. Disconnect water can, for example, in the case of payment arrears.

If a citizen does not pay for more than six months, the water utility gets the opportunity to block. The same thing happens in the event of a willful connection to the internal pipeline.

What else could be the reason for the lack of hot water? In most cases, the shutdown is due to the following factors:

1. The need for reconstruction of the water supply system.
2. Carrying out repair work.
3. Routine prophylaxis.

Replacing individual network elements.

In warmer seasons, turning off hot water may be related to prevention. In this case, you will have to wait a few weeks before the resumption of water supply. Also, short-term prophylaxis can be carried out before the onset of winter and lowering the temperature (to check all systems). In some cases, the shutdown is carried out as directed by local authorities.

And here is information about who pays for the broken bottle in the store.

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Legislative regulation

The issue of utilities (which also includes water supply) is regulated by a separate Government Decree. This is a legislative act under the number 354. In accordance with it, the consumer has the right to provide quality utilities. In this case, the legislator gives the provider of these services the right to interrupt the cold and hot water supply:

For a period of time not exceeding four consecutive hours.
At eight hours a month (meaning the total time of lack of water).
At twenty-four hours in the event of an emergency.
For two weeks during summer prophylaxis (applies only to hot water).

In accordance with paragraph 31 of section 4 of the Government Decree numbered 354, the water utility is obliged to notify the residents of the house of the interruption of water supply ten days before the event.

If these rules are violated, the consumer may file a complaint. Such a right also arises with a low head and insufficient temperature of hot water (standard - not less than 60 and not more than 75 degrees, with a maximum permissible deviation of five degrees).

Important! The occurrence of an emergency in the network is the basis for the interruption of water supply without prior warning to consumers.

In accordance with section 9 of the resolution, such a right also arises for the contractor if:

The consumer illegally crashed into a cold or hot water supply network.
The power of consumer devices consuming water exceeds the permissible load on the network.
Vodokanal received an order from the executive body.

Legislation also exempts the water utility from the obligation to notify residents of a shutdown in the event of a natural disaster. Although it is not necessary to warn citizens in the above cases, the fact of disconnection is still recorded in the department’s internal documentation.

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Complaints about unlawful actions of the water utility

Before filing a complaint, you need to find out why there is no water in the house. If such a circumstance is due to factors provided by law, filing a complaint will be futile.

Otherwise, the consumer may protect his rights. What to do and where to call if there is no hot water? First of all, you can contact the head of the housing and communal services.

You should make a phone call first. If this does not help, a statement is drawn up in the name of the leader, which outlines the essence of the problem and the requirement to correct the situation.

Such an instance is the State Housing Inspectorate. The authority of this department includes the supervision of life support systems connected to residential buildings. You can also contact the Rospotrebnadzor, whose employees are required to control the quality of services provided to the population. Regardless of which department citizens apply to, they will need to draw up a written statement.

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Submission procedure

What to do if the water is turned off? After calls, a written statement should be made. It is drawn up on paper (A4 format). It prescribes the full name of the organization to which the citizen applies, as well as the personal data of the applicant. After that, the essence of the problem is described (there is no hot and cold water), and requirements are put forward (to resume its supply).

Attention! An application submitted to state bodies must contain the name of the applicant and his registration address.

Anonymous statements are not considered. After the document is completed, you must personally visit one of the branches of the selected department and submit the paper.

You can also use the service "State services". To do this, you must register in the system, and then use the option “Send a request or complaint”.

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The Office will consider the complaint within a few days, after which a written response will be sent to the applicant. He will come to the address indicated in the citizen's application.

Water supply resumption - how to find out?

As mentioned above, it is not always appropriate to file a complaint, even if the hot water is turned off. Where to call to find out what happened? It is necessary to contact the employees of the housing office.

The phone number depends on which housing and communal services the residential premises are attached to.

You can find out this information from the utility bill (usually contact numbers are written in them). You can also call the management company or HOA.

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In addition to finding out the reason for the shutdown, the citizen will be able to clarify when the water supply will be resumed.

You can also make a call to the emergency dispatch service (number for Moscow -), as well as to the Housing Inspectorate ().

The answer to the question: they turned off the cold water, where to call, the same as in the previous case. To find out when the water supply will be restored, you should contact the housing and communal services or the management company.

Conclusion

Thus, in accordance with legislative norms, a water utility has the right to suspend water supply. A citizen can file a complaint in case of violation of the law, that is, if there is no water in the house for a long time.

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Where to complain, the consumer chooses. However, it is recommended that you first contact the management of the housing and communal services, and only after that go to the Housing Inspectorate and Rospotrebnadzor.

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Where to call if there is no cold or hot water

To find out that the water stopped flowing from the tap is rather unpleasant at any time of the year. Its prolonged absence does not only cause domestic inconvenience, but can become a source of rather serious problems associated with the inability of normal sewage operation. It is not surprising that the question of why there is no cold water, hot water, or both at the same time, and also when it appears, are asked by the public services by dissatisfied residents. Consider what can cause a water outage, as well as which authorities should be contacted if this problem occurs constantly.

Where to call if there is no cold or hot water

Residents who do not want to put up with the fact that their living conditions do not meet the standards have the right to apply for the protection of their rights. You should start by calling the management company: Housing Office or Homeowners Association.

Then you can write a statement. It is written in the name of the head. It outlines the current situation and sets out a request to take measures to eliminate the problem. It is advisable to prepare two copies of such an appeal, so that the second has a note that the document has been adopted. More effective is the collective appeal, under which a large number of residents have signed.

If measures to solve the problem are not taken, then you should contact the state authorities: Housing Inspectorate, Rospotrebnadzor, prosecutor's office or court.

Complaint to the housing inspection

The most effective will be an appeal to a body whose authority includes monitoring the use of housing and the normal state of its life support systems. In Russia, such a body is the State Housing Inspectorate. Any citizen can contact her for problems related to living in both municipal and private housing stock.

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A complaint to the Housing Inspectorate is always filed in writing. It should indicate not only the essence of the problem, but also the fact that attempts to involve a management company or emergency service in it were unsuccessful. The response to the complaint about the measures taken will be sent to the address indicated in the document in writing. Anonymous appeals are not considered.

Complaint to Rospotrebnadzor

The quality of utilities is controlled by Rospotrebnadzor. Therefore, if the water supply services are of poor quality, that is, without good reason there is no cold or hot water, then you can complain about it. For this, as when applying to the Housing Inspectorate, a written document is drawn up, which indicates who exactly and what it complains about. According to the facts stated in the complaint, Rospotrebnazdor conducts an unscheduled check. The applicant is given a written response about its results.

Complaint about housing and communal services through the portal of public services

First you need to register on the portal. Next, in your personal account, click "Send an appeal or complaint." On the next page you just need to write a complaint and send it.

As a rule, the measures considered are enough to quickly resolve the situation with water supply. If, even after contacting state bodies, utilities continue to be inactive, grossly violating the rights of tenants, it is necessary to file a lawsuit in court.

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No hot and cold water - where to call and complain?

Reasons for blackout

An emergency stop of the supply of hot or cold water occurs due to breakdowns at the CHPP or distribution system. Alert does not come when an emergency shutdown of water supply occurs.

What interruptions are considered normal?

Government Decision No. 232 of 2017 defines the rules and procedures related to the disconnection of water supply. They are the same for all residents of the Russian Federation paying utility bills.

We have the following numbers:

Free legal advice:

Legal shutdown of cold water (in case of an accident): no more than 8 hours per month, if a one-time shutdown does not exceed 4 hours in the event of an accident in centralized cold water supply networks. Every hour of delay saves 0.15% of the payment.
Lowering the pressure of cold water by 25% reduces the hourly payment for services by 0.1%.
Turning off hot water for 8 hours per month (total) and 4 hours at a time is considered legal. An exception is accidents on a dead end highway, when the duration of a hot water supply interruption can reach 24 hours in connection with repair and maintenance work (according to SanPin No. 2.1.4.).
According to Hygienic requirements No. 20 of 2009, the temperature of hot water from a centralized water supply system should be between 60 and 75 degrees Celsius. Deviations of 3 degrees in the daytime and 5 degrees in the night are allowed.
If the temperature of the supplied hot water does not exceed 40 degrees, it can be paid for according to the cold tariff (it is necessary to fix this fact).

They turned off the water without warning - where to call?

Housing and Utilities Department;
Office of the Federal Service for Supervision of Consumer Rights Protection;
Administration
Housing Committee;
District or regional prosecutor's office.

For a collective complaint, the following data is required:

address of the house disconnected from the water supply;
data of tenants submitting a collective claim, with the signatures of each;
date of shutdown of water supply, as well as the total period of lack of water;
an indication of the rule of law violated by the lack of water;
a brief description of the inconvenience experienced by residents due to lack of cold or hot water;
a request to return the water supply and bring the perpetrators to justice.

Free legal advice:

a fine;
compensation for material damage to affected residents;
dismissal of perpetrators.

No hot water - where to complain?

If a hot water shutdown has occurred in an emergency, first find out about the causes of the situation. To do this, call the Housing Office or the Management Company.

Important: do not be shy, even if your neighbors have already announced a problem in the Housing Office or the Criminal Code. Practice shows that a large number of complaints reduces the recovery time for hot water supply.

If the time of "return" of hot water in the companies responsible for this is not reported (or for some reason this does not suit the consumer), you can always contact:

Emergency service;
State Housing Inspection;
Committee of Housing and Communal Services at the city administration;
City administration;
Reception of the City Council.

Free legal advice:

Important: write written complaints to the supervisory authorities in two copies, one of which you must leave to yourself with a mark on admission. If an employee refuses to accept your application and does not give him an incoming number, send him a letter with a notification, this will serve as confirmation of the fact of delivery.

No cold water - where to call?

Important: in most cases, emergency dispatch services operate around the clock.

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Recalculation of water charges in case of shutdown

Important: the amount of recalculation of payment for water refers to the difference between the accrued / paid amount and the one that actually should be paid for the service.

The amount of payment for hot water supply is reduced only taking into account the lost volume of services. This is only applicable when the hot water cut-off period is above normal.

Important: recalculation of payment for hot water supply is possible only when the user does not have metering devices (meters) installed. If available, you need to pay according to indications.

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Important: according to the law, during the shutdown of hot water supply due to planned work, payment should not be made.

If the EIRC refuses to recalculate the payment for the service, you have the right to contact the following higher authorities:

Rospotrebnadzor;
City or regional State Housing Inspection.

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Where to call if there is no water in the house

Having returned home from work, a person discovers that there is no water. Where to call to solve this problem faster? After all, people cannot imagine a comfortable life without it. When there is no hot water, you can somehow survive it, but if the house does not have cold water, for residents this is tantamount to disaster.

Action algorithm

When a person realized that there was no water in the apartment, it was required not to panic, but simply to calm down. This will allow him to make the right decision.

Free legal advice:

Is there no hot water in the house? If your apartment building is managed by a company, you can call the dispatcher to find out the reason why there is no water.

If the house is managed by a partnership of homeowners (HOA), then you will have to disturb the chairman and ask if he knows the reason for the occurrence.

You can see receipts for payment, they indicate contact numbers.

Each settlement has an emergency dispatch service that can explain why there is no water.

Contacting the management company can be through a phone call. The dispatcher must record this call, record the caller’s personal data: full name, subject of the complaint, time and call identification number. And also the dispatcher should introduce himself and answer all the tenant's questions of interest. If the reason for the lack of hot water is unknown to him, then he will recognize it through his channels. It remains for a person to call the HOA later or contact Gorvodokanal immediately.

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The call can be made to the emergency dispatch service, which collects all the calls of residents of the city or village. She then informs the HOA or management companies that are responsible for these houses. This service will inform the caller of the reasons for the lack of water.

Each management company must legally have its own website. Of course, in fact, not all fulfill this requirement. But if a site is available, residents have the opportunity to write an appeal to it. There they can find records that explain the reason for the lack of water.

What to do if there is no hot water

The management company receives a lot of negative comments when hot water is blocked in an apartment building, and there is not even warm water. Where to go if there is no hot water? In this option, you need to make a call to the HOA or to the management company to find out the reasons for the shutdown.

If there is no water in connection with the scheduled preventive maintenance, then it will not be in the apartment for about three weeks. All scheduled work related to the heating system is carried out in the warm season. At the same time, the HOA warns citizens in advance about upcoming work by posting announcements in the entrances or in the adjoining territory, where they prescribe when and for what time the hot water will be turned off.

Recalculation of payment for water

The period when tenants did not receive hot water should be recorded so that the management company recalculates payments, since at this time the consumer did not receive services.

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This requires:

Call the water utility, where the dispatcher must record the call, write down the name of the caller, address of residence, contact phone number and assign a registration number to the complaint.
Write a statement to the management company about the need to recalculate for an unproven service.
The company manager must explain the reason for the water outage. If this does not happen, then the water utility employees must visit your apartment for two hours and record the lack of water.

After this algorithm of actions, the management company must recalculate the payment receipts.

There is no cold water at home

Where can I find out and where to complain if there is no cold water in the apartment building? Residents of the house can survive the shutdown of hot water, but what if there is no cold water in the tap? This means it is completely absent everywhere.

It is especially annoying when this happens suddenly, without warning. Therefore, the telephone number of the company that provides this service should be visible in a prominent place.

According to the legislation of the Russian Federation, the management company, when turning off the water, must notify residents in advance.

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Disconnection occurs for two reasons:

debts for the use of water;
repair and maintenance work is being carried out on the central highway or inside the house.

Any unplanned outage leads to a flurry of complaints about the management company. But you need to understand that there are situations when it is impossible to warn people in advance about the shutdown - these are accidents on the water supply system, various natural disasters.

What the law says

Residents of apartment buildings face frequent blackouts at night. The reasons for this need to be clarified in the company. All agreements between the company providing this service and the consumer stipulate that water should be supplied around the clock all year.

But the boundaries are also described when a feed can be interrupted:

total monthly time should not exceed 8 hours for cold and hot water;
no more than four consecutive hours, if this is an emergency for cold water;
for hot water no more than four consecutive hours in the event of an accident, but if the accident occurred on a dead end, the time increases to 24 hours.

If these figures are exceeded, the company may be fined.

In a situation where there is no water in the apartment building for several days, and the management company is silent, does not respond to calls and claims of citizens, then the time has come to appeal to higher organizations. These may be self-government bodies, the State Housing Inspectorate. Here they will accept written claims to the managing organization. They will inspect the company, write out the corresponding order and monitor its implementation.

Illegal shutdown of hot water and heating: where to call and complain if there are no resources?

The presence of hot and cold water flowing with a pressure determined by state standards is a necessary condition for a comfortable life. The procedure for the provision of services is limited by Decree of the Government of the Russian Federation No. 354.

Unfortunately, utilities are not always responsible for the performance of their duties. Where to go for help if you turn off the water?

How to formulate the purpose of the call?

If you decide to file a complaint, then first consider the wording of your complaint. This will help to quickly solve the problem.

It’s not worth it to improvise, as you can achieve the opposite effect.

To begin with, it should be clarified for what reason the shutdown occurred. You can contact the emergency service to find out exactly what is happening. The telephone number of this service is often posted at the entrance to the staircase.

It is necessary to clearly explain the essence of what happened, to report how long there is no hot or cold water. If there is insufficient pressure, then you should be prepared to answer the question: how often does this happen, name the time of day when the pressure decreases.

Service companies usually use specific forms for receiving applications. The dispatcher records the call, the name of the caller, the reason for the call. He must assign his own number to the appeal.

Where to call if there is no heating and hot water?

The reasons for the shutdown can be the following:

emergency situations;
carrying out planned work;
replacement of equipment;
non-payment of invoices.

Where to call when the water is turned off, if it was emergency? To do this, you can call the housing and communal services, the managing organization and inquire about the cause and timing of the restoration of technical resources.

Where to complain about turning off the water and heating? If you think that the recovery time is too long, then you can complain to such organizations:

emergency;
state housing inspection;
housing and communal services committee of the city administration;
city \u200b\u200badministration;
reception of the City Council.

Cold water

Shutdown of hot water and heating most often occurs due to an emergency or repair. At the same time, cold water remains for the needs of citizens.

According to the rules, tenants must be notified in advance of the planned work. If you turn off the cold water, then as in the previous case, you should call the emergency service and the management company. These organizations should record the fact of treatment and take appropriate measures.

How long can they disconnect?

According to the standards for providing citizens with water, approved at the state level, cold water should be provided continuously. In this case, it is permissible:

shutdown for 4 hours continuously;
for 8 hours in the amount per month.

If these rules are violated, a fine of a certain size is imposed for each additional hour.

Permissible limits for shutting off hot water:

no more than 8 hours a month;
24 hours for problems on the highway;
no more than 4 hours continuously.

How to complain about illegal overlapping?

In addition to telephone calls, written complaints via the Internet should be left on the websites of the housing inspection, prosecutor's office, and Rospotrebnadzor.

Do not neglect online services aimed at helping citizens in difficult situations. They allow you to quickly post complaints about the problems of public utilities.

Complaints Rules

The complaint must be drawn up according to a specially designed sample. Samples of complaints for various claims can be found on the Internet or taken from the employees of the management company.

The appeal must contain:

The name of the company where the complaint will be submitted.
Name and position of the person for whom the appeal is drawn up.
Data and address of originator.
The essence of the incident, indicating the legislative norms that serve as the basis for the appeal.

Where and how to send a document?

First, the appeal must be sent to the head of the HOA or housing department. The appeal must be made in two copies, one copy must be kept at home.

On the second copy, the service employee must bear the number of the incoming document, the date of adoption. You can also send a mail with a delivery notification.

Compensation for damage is done through the court, according to Article 157 of the Housing Code of the Russian Federation “The amount of payment for utilities” administrative liability may be introduced.

For how long and what should give an answer?

30 days are allotted for consideration of a claim under the law. During this time, a decision must be made, measures taken and a response given to the submitter. If this has not been done, then you should contact the higher authorities. This may be a city or district Housing Inspectorate.

These organizations are required to monitor the utilities and take action if violations are observed in their work. Measures provide for administrative liability for officials.

When contacting supervisory services, it should be indicated that an appeal has already been made to the head of the HOA, but the problem has not been resolved. This complaint must also be answered within 30 days.

In the event that the Housing Inspectorate could not solve the problem in a timely manner, you should contact the Rospotrebnadzor. This is a state body that performs regulatory functions and is engaged in protecting consumer rights.

Most often, his intervention is effective: measures are being taken to eliminate the problem and to punish the perpetrators. If in this case, too, it is not possible to achieve results, then the dispute can be resolved through the intervention of the prosecutor's office.

Timely appeals of consumers of public utilities help to draw attention to the problem and improve the situation as a whole.

(St. Petersburg)

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Complaint about the lack of hot water (how to file, sample)

The lack of hot water in itself is quite unpleasant and inconvenient, even in the case of a planned or emergency shutdown. What can we say about if the water was turned off suddenly and is no longer connected. In this case, it remains only to assert their legal rights. How to file a complaint about the lack of hot water and where to go so that it appears again in the tap?

Laws regulating the supply of hot water to multi-apartment buildings and its shutdown

The basic law governing a citizen’s relationship with all utilities and other housing services is the Housing Code of the Russian Federation. It is in it that the need for an obligatory conclusion of an agreement between the residents of the house and the Management Company is spelled out, in the role of which may be directly the HOA or the Housing Office. The agreement is the main document certifying the rights and obligations of both residents and the Criminal Code. It should contain indications of the possibility of lack of hot water and the maximum time for its connection.

Where and how to file a complaint about the lack of hot water?

First you need to contact the head of the HOA or housing department directly. This can be done personally, but it is best to file a complaint in writing. It must necessarily indicate:

The name of the organization to which the complaint is filed;

The official to whom the applicant applies;

Data and address of the applicant;

The law defines 30 days for consideration of a complaint. During this period, the complaint must be examined and appropriate measures taken, and the applicant answered.

Complaint about the lack of hot water

To correctly write a sample complaint about the lack of water, you can use this instruction. Here not only the form itself is prepared, but it is also described in detail what points can or should be indicated.

I, ___, the owner of a three-room apartment at. I have concluded a contract for house maintenance and the provision of utility and other services with Comfort Plus LLC. I timely and fully fulfill my obligations under this agreement - I regularly and on time pay a fee set for utilities, maintenance and repair of the house. However, Comfort Plus LLC violates article 4 of the Law on the Protection of Consumer Rights, and does not fulfill its obligations under the contract.

To eliminate the leak in the basement of the house, replacing the pipe with hot water there;

Provide hot water to my apartment and other apartments of our house;

Recalculate the cost of hot water services for the entire period of its absence.

Download "Complaint about the lack of hot water (sample)

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Form for a free legal consultation (phone number must be indicated)

Cold water shutdown - emergency and planned, causes and differences. How are planned outages carried out, legal and illegal reasons for restricting water supply? How do emergency shutdowns occur? How is recalculation of water supply paid after a shutdown? Read in our article - why there is no cold water.

from the article you will learn:

Uninterrupted water supply of houses and apartments connected to the central water supply is the responsibility of the resource supplying organization. Moreover, in some cases, turning off the cold water is still possible. These situations are stipulated by law, and when they occur, the supplier acts in accordance with a certain algorithm.

Reasons for disconnecting cold water

There are several answers to the question of why there is no cold water. It is usually disabled for the following reasons:

previously scheduled repairs are being carried out. In this situation, the residents of the house should be notified about the upcoming events in 10 working days. The obligation to notify lies with the management company;
accident at home communications;
accident on networks outside the apartment building.

In the event of unpredictable emergencies, cold water is shut off without warning.

1. The water supply in the apartment is in poor condition and the landlord does not fix the problem. In such cases, the water is turned off in order to prevent flooding of the rooms below. The shutdown is not permanent, it is carried out urgently to carry out repair work.

2. Unauthorized connection to the water supply system has been identified. This is a violation of the law, it is quickly suppressed and punished with a fine.

3. Authorities at the local or federal level have ordered a shutdown of the facility’s water supply. The supplier executes this decision, and in case of disagreement, it is not his actions that are appealed, but the order that determined them.

According to sanitary standards, shutting off cold water for debts is prohibited, as well as depriving heating in the cold season. Thus, drinking water can be turned off only in the event of an accident, scheduled repair, prevention and illegal connection to networks.

How much can cold water be turned off by law

For planned and emergency shutdowns of water, time limits are set by law. Within one month, consumers can be left without water for a total of no more than 8 hours. The maximum duration of a one-time shutdown is 4 hours. This applies to all planned activities.

In the event of an accident, organizations involved in water supply should eliminate breakdowns urgently. In this case, the time standards will be different, they depend on the complexity of the accident, the depth of the pipelines and other factors.

If the planned shutdown of cold water occurs for a longer time, then this indicates the inadequate quality of the services provided. In this situation, a citizen has the right to require the provider to recalculate payment for services.

Violation of the contract for the supply of apartments with drinking water is not only its shutdown in excess of the established time limit. This also includes reducing the pressure in the pipes. If it falls by 25% or more, then this also becomes an occasion for the recalculation of payment in the direction of its reduction.

The consumer is obliged to regularly pay for water supply, for violations he is punished by penalties and fines. At the same time, the supplier is also responsible for the quality of the services provided. All cold water shutdowns must be justified and carried out in the prescribed manner. Otherwise, the supplier also awaits sanctions. There are a number of cases in which the shutdown of water supply is considered illegal:

planned technical work is underway, but tenants have not received the necessary prior notifications;
the water supply is blocked for non-payment, even if debts are actually available. As we have already indicated above, drinking water cannot be turned off even by debtors. To combat them, public utilities must seek other methods, for example, charge penalties and fines, go to court, limit the flow of other resources;
unreasonable cessation of water supply or a decrease in its pressure in the pipes;
water-on delay after troubleshooting has been resolved.

Cold water emergency shutdown

In the event of an accident, the water is turned off immediately to minimize the negative consequences and eliminate the malfunction as soon as possible. Utilities are required to repair and restore water supply as soon as possible. All efforts are thrown at it. The estimated time to eliminate accidents at the water supply system is defined in SNiP 2.04.02-84.

Emergency shutdown of water is carried out not only during pipe breaks and other damages to its transportation system. Another reason for this may be a significant decrease in the quality of drinking water. In this case, it also turns off until the problem is resolved. This is quite a reasonable measure, since it is about the health of citizens.

In emergency mode, cold water shutdown also occurs during the elimination of fires, to which increased water volumes are directed. Extinguishing fires usually occurs quite quickly, so citizens do not experience any particular inconvenience.

A separate event with the limitation of water supply is the supply of drinking water. It is delivered by car tanks in an amount that meets the water consumption standard for citizens. The exact time of delivery is not determined. However, certain rules work here to minimize discomfort for the population.

If cold water is shut off as planned, then warned citizens make the necessary supplies at home. In this case, automobile tanks are sent to the place only in situations where repair and restoration or preventive measures are delayed for more than a day. With an emergency shutdown, everything works differently. If the accident is not eliminated in the next few hours, then a water supply will be organized to ensure the current consumption of citizens.

Recalculation of water charges after shutdown

Resource-supplying organizations can adjust the amounts indicated in the receipts in the direction of increase or decrease. In the case of a cold water outage, we are talking about lost resources. Payment here, of course, should be reduced. This is not done automatically, for the adjustment it is required to submit an application for recalculation and back it up with good reasons.

Recalculation is carried out not only for apartments in which meters are not installed and water supply is paid according to consumption standards. In housing with metering devices, the amounts are also recalculated. This is one of the ways to influence the resource provider, which, when providing services of inadequate quality, receives less money for cubic meters actually used by consumers.

We describe three main cases related to cold water shutdown and other violations in which you can apply for recalculation.

1. Water is not supplied longer than the statutory hours. Recall that this is 4 hours at a time or 8 hours in total for a month. Additionally, a 24-hour shutdown is provided for dead ends. If these standards are exceeded, for each extra hour of shutdown in the billing month, payment is reduced by 0.15%. The reduced amount can be calculated according to consumption standards or in accordance with the readings of metering devices.

2. Water in its composition and properties does not meet sanitary standards. This is an unacceptable violation for which the supplier is severely punished. If it occurs, then for each day of the supply of water of inappropriate quality is not charged. The readings of the counters do not matter.

3. The water pressure in the pipes decreases. Such a violation is also not allowed, because it does not allow citizens to partially or fully use the water supply. In the described situation, the residents of apartments on the upper floors suffer most of all. For them, this becomes tantamount to turning off cold water.

If the pressure drops to 25% of the standard, then for every hour of the water supply in this mode, the monthly payment amount is reduced by 0.1%. A drop in pressure of more than 25% is punished even more severely. In this case, for all days during which such a decrease in pressure was observed, water supply is not paid. The meter readings here, again, do not matter.