Why skype can't connect. I can't get through, I can't connect via Skype - what to do in this situation

How often do users encounter such a problem when trying to enter Skype for communication: "Unable to establish connection"! Especially recently, when manufacturers have disabled the ability to work with old versions of software, this problem has begun to bother many users.

Why can't Skype connect?

If, when you try to log into your Skype account, it turns out that for unknown reasons the program cannot connect to the server, the most difficult thing is to figure out the reasons for this, because otherwise you will not be able to enter the program.

The global and main reason is not receiving a response from the server. This means that when you register in the Skype system, it sends a request with information about the entered username and password to the server to receive a response to the question: "Is there such a user and did he enter his password correctly?" If such a connection is interrupted or your device simply could not establish a connection, a similar error pops up.

Reasons why Skype does not start:

1. The device you are using has an old version of Skype.
2. The program is not allowed (blocked) by antivirus or firewall.
3. There is a problem with the internet (the connection was lost) or with the internet settings.
4. Your ISP does not allow Skype.
5. The program has a critical failure (error).
6. Failures of the official developer's server, where all user data is sent.
7. Virus programs, malfunctioning operating system.
8. No internet connection.
9. Old data interferes with work.

To check this version, just go to any website in your internet browser. If you confirm this option, call the provider.

How do I fix the connection when I sign in to Skype?

All of the above reasons can manifest themselves one by one or act together. What to do if the connection fails to be established?

Ways to establish a connection:
1. To solve the first problem with the old version of the program, you need to download the latest existing one. To do this, go to the official Skype website (skype.com) and download it for free.

2. If you use the program from a computer and you have a new antivirus, check if it blocks your program. Disable protection temporarily and try again to login.

When blocked by a firewall - Windows built-in defender - disabling it will also help determine this.

To do this, go to the "Control Panel", then - "Windows Firewall" ("Firewall") - "Enabling and disabling the firewall" - "Disable Windows Firewall".

3. If your browser is Internet Explorer, try resetting its settings. You need to do it like this:

• Close all programs, files and folders.
• Launch your browser.
• Press the Alt key on your keyboard.
• Select "Tools" from the menu bar.
• Find the "Internet Options" item.
• In the "Advanced" tab, click the "Reset" button.
• Check the box "Delete personal settings" and click on reset again.

4. If you use Skype not at home, but in the office, in the enterprise, be aware that IT specialists may, as part of company policy, restrict the use of certain non-work-related applications for their employees. This program is often among them. Here you are not allowed to change anything except work.

You can also check for usage restrictions (it doesn't matter from your employer or your firewall) using this link: http://www.skaip.su/proverit-dostup-k-skaypu. Here you can find out if the program can log in. Even if nothing works from that site, the problem is not restricted access. If you have access to at least one of the servers, the problem is not in this area.

5. If you suspect that the program has crashed or a critical error, turn off the device, restart it and try again. If it doesn't work, reinstall the messenger.

6. In case of malfunctions in the server of developers and Skype owners, you can find out only by checking all the previous options for possible breakdowns. However, there are some third-party services that can help with this verification. Here is one of them: http://www.skaip.su/status-serverov-skayp. By going to this link, you can check the health of the servers and finally understand what the problem is and why the connection could not be established. If this information is confirmed, you will not be able to do anything until the program servers are fixed.

7. Another solution may be to delete the following files: "% appdata% \\ Skype \\ shared.lck" or "% appdata% \\ Skype \\ shared.xml". This will help if some files are damaged (for example, configuration files or databases). These objects are located in the folder with the installed program. In most cases, it is located in the program directory on the C drive.

8. If time is critically short and there is no way to check each of the versions of possible errors, just use the browser program at this link: https://web.skype.com/.

9. If the problem is a virus invasion, clean everything with a good antivirus.

10. If the operating system does not work properly, you will have to reinstall it.

11. There is also a possibility that the computer writes about the impossibility of logging in when your Internet router is incorrectly configured or settings are lost. Why this happened is unclear, but you can try to reconfigure. To do this, go to any browser, except Opera and enter your address in the address bar (it is written in the documents for the router or on the device itself).

Enter your username and password, click "login". Next, you need to find the items "Firewall" - "Virtual Servers" and click "Add" (the names of the items may be slightly different for different routers). Next, you will need to enter a name - "Skype" or any other. And in the "External" port field you need to enter the number of the new port, for example, 4960. Save the entered data by clicking on the appropriate button (for example, "change", "save" or "Ok").

Open Skype, menu "Tools", sub-item "Connection problems". In the port use field, write the port previously specified in the router settings.

In this case, enter "4960". After saving the new settings, try to see if the program comes into the program again.

12. If the problem is a pile of old data that prevents the program from working, you need to clear the hard drive from it. For this:

• Go to "Start".
• Click "Run" or instead of both items, you can press the key combination "Win + R".
• Next, in the window that appeared, enter "% appdata% \\ skype".
• When the computer displays the found results, delete all files from the found folder. It is usually called "Skype" and is located in the "Roaming" folder, and this folder, in turn, is under "AppData" ("Application Data").

If you don't want to delete all the files, you can cut only this "shared".

• Exit Skype: click its icon in the tray and then - "Exit" or "Exit".
• Make sure to log out. To do this, you need to open Task Manager or Task Manager and see if there is "Skype.exe" in the processes. If the process is active, end it.
• In the folder on the C drive "Programm Files" find the "Skype" folder and create a shortcut to the "Skype.exe" file on the desktop.
• Right-click on the created shortcut and select "Properties" - the "Shortcut" tab.
• After the text opposite the word "Label", the path will be indicated in quotation marks. After them, write "/ legacylogin".
• Click "Ok" and go through this shortcut.

If you use the Linux operating system, one of its versions - OpenSUSE, Skype also often does not connect. The solution is the same as in other cases. Upgrading to the latest available version should help.

How to uninstall a program

If you nevertheless decide to try to uninstall Skype, you can do it through the "Control Panel" - "Uninstall Programs", but better - using special utilities. For example, Ccleaner or Revo Uninstaller.

When using these programs, you can be sure that no residual files will be on your computer after “goodbye” to Skype. Just download one of the above utilities. Next, you need to install it like any other program. Next, you will need to start checking, analyzing or directly cleaning and wait a little. Only then can you start installing the new version of Skype.

How to install a new program

Anyone can install Skype after uninstalling the previous version. To do this, you just need to go to the official website of the company or immediately follow this link: www.skype.com/ru/download-skype/skype-for-windows/.

This process does not take long, and it is completely free. The rest is simple. Find the fully downloaded file in the downloads and run it by double-clicking on it - the installation will start. Don't forget to put Russian.

The same can be done by going to "Help" in the Skype window, and then choosing "About Skype". There you can see the versions.

In the window that opens, you need to find the year of the version of the program that you have installed. If the year is not current, the version is out of date.

Unfortunately, the latest version is not always workable on a specific device. So if you fail, download another one. According to user reviews, this one is successful on the Internet today - "7.14.0.106".

How to clean from viruses

Any workable antivirus program usually manages to clean the device from viruses. Of the latest recommended free utilities, Dr.WebCureit stands out.

After downloading from the official free resource, run the installer (click the executable file "... exe") by double clicking and start working after the process is complete. When opening a new program, click the "Start Test" button.

To get rid of the problem with access to a well-known messenger, you will have to check the possibility of problems one by one, since you will not be able to tell for sure right away what the problem is.

The main function of Skype is to make calls between users. They can be both voice and video. But, there are situations when the call failed and the user cannot contact the right person. Let's find out the reasons for this phenomenon, and also determine what to do if Skype does not connect with the subscriber.

If you cannot get through to a specific person, then check his status before taking any other action. You can find out the status by the icon that is located in the lower left corner of the user's avatar in the contact list. If you move the cursor over this icon, then, even without knowing its meaning, you can read what it means.

If the subscriber has the "Offline" status, then this means that either he has Skype turned off, or he has set this status for himself. In any case, you will not be able to get through to him until the user changes his status.

Also, the status "Offline" can be displayed for users who have blacklisted you. In this case, you will not be able to get through either, and nothing can be done about it either.

But, if the user has a different status, then it is also not a fact that you will be able to get through, since he may simply be far from the computer, or not pick up the phone. Especially, the likelihood of such an outcome is possible with the statuses "Away" and "Do not disturb". The highest probability that you will get through and the user will pick up the phone when the status is "Online".

Communication problems

Also, it is possible that you have communication problems. In this case, you will not get through not only to a specific user, but to everyone else too. The easiest way to find out if it's really a connectivity issue is to simply open your browser and try to navigate to any site.

If you were unable to do this, then look for the problem not in Skype, as it lies in something else. This can be disconnection from the Internet, due to non-payment, malfunction on the provider's side, breakdown of your equipment, incorrect communication settings in the operating system, etc. Each of the above problems has its own solution, which needs to be devoted to a separate topic, but, in fact, these problems have a very distant relationship to Skype.

Also, you should check your connection speed. The fact is that at a very low connection speed, Skype simply blocks calls. The connection speed can be checked on specialized resources. There are many such services, and it is very easy to find them. You need to drive the corresponding request into the search engine.

If the low speed of the Internet is a one-time occurrence, then you just need to wait until the connection is restored. If this low speed is due to the terms of your service, then in order for you to be able to communicate in Skype and make calls, you need to either switch to a higher-speed tariff plan, or altogether change your provider or the method of connecting to the Internet.

Skype problems

But, if you find out that everything is in order with the Internet, but you can not get through to any of the users with the "Online" status, then, in this case, there is a possibility of a failure in the Skype program itself. In order to check this, contact the technical subscriber "Echo" by clicking on the item "Call" in the context menu. His contact is set in Skype by default. If there is no connection, in the presence of normal Internet speed, this may mean that the problem is in the Skype program.

If you have an outdated version of the application, then it is up to date. But, even if you are using the latest version, reinstalling the program may help.

Also, it can help in solving the problem of the inability to call anywhere, resetting the settings. First of all, .

We type the combination Win + R on the keyboard. In the "Run" window that appears, enter the command% appdata%.

Going to the directory, change the name of the Skype folder to any other.

We start Skype. If the problem is resolved, then transfer the main.db file from the renamed folder to the newly formed folder. If the problem persists, it means that its cause is not in Skype settings. In this case, we delete the newly formed folder, and return the old name to the old folder.

Viruses

One of the reasons why you can't call anyone may be a virus infection of your computer. If you suspect this, it must be scanned with an antivirus utility.

Antiviruses and firewalls

At the same time, antivirus programs or firewalls themselves can block some Skype functions, including making calls. In this case, try to temporarily disable these computer protection tools and test the Skype call.

If you managed to get through, it means that the problem is precisely in setting up antivirus utilities. Try to add Skype to exceptions in their settings. If the problem cannot be solved in this way, then for the normal implementation of calls in Skype, you will have to change your antivirus application to another similar program.

As you can see, the inability to call another user in Skype can be caused by a number of reasons. First of all, try to determine which side the problem is on: another user, provider, operating system, or Skype settings. After identifying the source of the problem, try to resolve it using one of the appropriate remedies described above.

Good afternoon, dear readers and subscribers, today we will continue to solve the next problems with the Skype messenger with you. A little background. Not so long ago I was on vacation and after visiting my next relatives I was asked to look at their computer with the wording that something was wrong there. Having started diagnosing the patient, it turned out that in the application Skype could not connect from the servers, when entering the correct username and password, I tried to log in using my account, the effect was the same. Below I will show how you can solve this and continue using this utility, the quality of which is getting worse and worse every month, but this is already a question for Microsoft.

Why skype writes failed to establish a connection

As I usually write to you, you need to understand the cause, and only then eliminate the effect. You will not find a definite answer, so I will give my list of possible options:

• You have an outdated version of Skype
• Problems with internet connection or DNS servers.
• Ports or the program itself are blocked in the firewall or antivirus

What errors look like when trying to log in

There are two flavors of this problem.

• Failed to establish a connection, it looks like this

• Sorry, we couldn't connect to Skype. Check your internet connection and try again.

How do I fix the connection error?

Well, now let's move from words to deeds and fix the access error. Although I still advise you to take a closer look at other programs, of which there are a lot.

Internet check

The first thing to do is check the internet connection on your computer. It's easy to do, open your browser and try to open the site https://www.skype.com/ru/ and navigate through the pages there, see the result. If everything is fine, go to the next item, if not, then try to reset the Internet Explore settings, in short, the Windows operating system to access the Internet takes the exit settings from IE settings from the proxy server item, and if it is empty then it will go further through the default gateway configured on your network card. It is logical that if Skype tries to use it, then the problem may be in it, in order to verify or deny this, you can reset Internet Explorer settings, I can also recommend a free utility for fixing an Internet connection called "Complete Internet Repair", in in many cases this helps to resolve the error that skype could not establish a connection to the server.

I also give a list of Skype servers, it can be useful for checking availability.

Installing the latest version of Skype

In 90% of cases, the connection error problem appears in an old or clumsy version of skype, I can give a recent example that users updated to Windows 10 Creators Update and when they started Skype they saw that they did not have enough VCRUNTIME140.dll or msvcp140 dll library that were present in fresh versions. And now updating to them helped to cure errors. In the case when it was not possible to establish a connection to the server, reinstalling and updating to the latest version will fix everything, there are two solutions to the tattoo:

• Updating and authorization windows scap, for this in the top menu click "Help or question mark" and select

The search for a fresh version will start, if it is found, then you will need to click "Install new version".

If it shows you that you already have the latest version of the program installed, then I advise you to download the latest version in a separate distribution kit and reinstall it.

Checking Windows Firewall

In a world where viruses and ransomware are raging, users tighten their security and sometimes overdo it, as a result of which many programs cannot work normally and your skype writes that it was not possible to establish a connection to the server. The quickest way to check is to turn off Windows Firewall for a couple of minutes.

We will disable it through the command line, since this is the fastest method, for this we open cmd as administrator and enter the command:

netsh advfirewall set allprofiles state off

As a result, the standard Windows firewall will be disabled, if you need to enable it, then change the parameter off to on.

netsh advfirewall set allprofiles state on

Reinstalling Skype and cleaning up the trash

For example, in Windows 10, I met that Skype cannot establish a connection due to the fact that some of its database files are damaged. In such cases, it was removed and the corrupted files were manually cleaned up. The algorithm of actions is as follows:

• Remove Skype, here you can use the classic method, through "Programs and Features" in the Windows Control Panel

You can use specialized programs such as Ccleaner, they also allow you to do this, in addition to clean the registry from garbage. As soon as you uninstall it, you still need to clean up some files, since they can only be removed manually. They are located in the% appdata% \\ Skype folder

1. % appdata% \\ Skype \\ shared.lck
2. % appdata% \\ Skype \\ shared.xml

Probably a virus

Very often, the reason for the lack of a connection to the server in skype is a banal virus that can specifically block the connection, using various methods, simply registering the left servers in the hosts file.Therefore, I strongly recommend that you take the time and scan your system at least AdwCleane r.

Continuing the topic with the antivirus, try to disable it for a while and check whether it will have an effect or not, since they also have very harsh security settings. If someone does not know, then Skype works on the torrent principle, using the P2P protocol, which means that it makes a huge number of connections, for antivirus it can be a bell

Output

I hope my note helped you resolve the issue that skype could not establish a connection to the servers and could not log in to it, if you have any questions, I am waiting for them in the comments.

Any Skype user of one of the variations of the seventh version of the program, as well as some others, can see the "Sorry, could not connect to Skype" error. Why this is happening and what to do - you will find out if you read the information below.

Why are there problems?

If an error occurs while loading the messenger, and the system writes: “Unfortunately, we could not connect to Skype. Please check the connection ", the problem may be one of the following:

• There is no Internet connection or the computer “does not see” the cable (unless you have a router).
• Since recently Windows XP does not work with Internet Explorer (version 8 and below), it is assumed that the matter is precisely that this version of the browser is outdated.
• Skype often fails to connect due to an outdated browser or not a new version of Skype itself.
• Antivirus software is blocking access.

Solution options

To establish a connection to Skype when the above error occurs, there are several solutions:

Check your internet connection.

If you paid your ISP your next monthly payment, but you are still not connected, call your ISP's hotline.

Try to install the official version of the Internet browser: the eleventh version of Internet Explorer from the site of the present owner of the program, using the following link: http://windows.microsoft.com/en-ru/internet-explorer/download-ie.

If you have Skype version 7.16 IE, install the previous one - 7.15 or 7.14, as they (unlike the fifteenth variation) work. Since these versions are old, it is recommended to install the latest, newest version of Skype.

If you are using good old Internet Explorer as a browser, try a simple action: go to the "File" menu in this browser, uncheck the "Offline mode" checkbox and restart Skype.

Try to change the operating system (this remark mainly applies to those who have Windows 7 or XP, since it is in such OS that Skype is not connected).

If you have Windows XP, it is recommended to install IE 8 to solve the problem, if Vista - the browser needs the ninth version, if Windows 7, 8 or 10 - only the eleventh version of IE will save. Still having trouble connecting to Skype? Then go to the next point.

Alternative solution using third-party programs:

1. download the program "reset settings for skype.hta" from a safe, trusted resource on the Internet (replace spaces between words with underscores for the correct search),
2. start it by double clicking on it,
3. select your Skype username from the list that appears,
4. check the boxes next to sections such as Skype settings, user settings, the "hosts" file and "Internet Explorer",
5. click the "Run" button,
6. in the next window select "Reset",
7. start Skype.

Uninstall Skype completely using "Remove Programs" from the Start Menu Control Panel, install the new version:

1. go to the official website of the skype.com program,
2. select "Download ..." - the first tab - "More ..." - "Download" or "Download",
3. double-click the file, click "Run" to install the program.

So many users managed to solve this problem. Can't connect anyway? Read the next tip.

• Disable your antivirus for a while and test the program again. To disable the antivirus program, you need to find its icon in the tray (at the bottom right, near the clock, all icons of running programs will appear if you click on the arrow), right-click on it and then on "Exit" or select the "Disable on ..." option. if there is one, select the shutdown for 15-30 minutes.
• Reboot your device.
• Try deleting the "shared.xml" file. To find it, use the search in Start.

If you cannot connect to Skype, if a message appears on the screen, try several solutions - one of them will definitely help!

"Unfortunately, we could not connect to Skype" - such a message can confuse an inexperienced user. We will talk about how to solve this problem, where to start and what to look for in this article.

The "Sorry, could not connect to Skype" error usually appears for the following reasons:

1. No internet connection;
2. The application is blocked by antivirus;
3. Outdated version of the messenger;
4. There is something wrong with Internet Explorer.

Failed to connect to Skype: what to do?

If you see such a window, it means that first you need to figure out what happened, and most importantly - throw away the panic. Let's calmly check everything in order.

1. Diagnostics of connection to the Network.

After carefully checking all the wires and contacts, see what happens with the connection settings. Go through the Control Panel to the "Network Control Center ...".
If you have any difficulties, then just call your provider and clarify whether there is a signal or not.

We talk about a similar failure in the article "" and help find a way out.

2. Blocking by antivirus software.

Try to turn off this security program, at least for the time of authorization in the application. It often happens that it comes into conflict with Skype, especially if you are using little-known software. Don't forget to also find out what's with the Windows firewall, because it can also disrupt the normal course of business. Take a look at its settings and find out if the messenger is blocked there.

3. Why does it still say "Failed to connect to Skype" if there is no problem with the Internet? You should update the version of the messenger. It is not difficult, but in the end you will get a more perfect version of the program for pleasant communication on the Web. If, read our article with recommendations on this topic.

4. Internet Explorer is buggy.

What does this have to do with it? It so happened that the parameters of these programs are interdependent. In addition to the fact that it is desirable to update the browser to a newer version, you must also disable the offline option in its settings. Path: File - Offline mode.

These are the main reasons why anyone can get the Skype "Failed to connect to the Internet" error. We hope that our options for solving it will be useful and effective for you.